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Admin 201 Exam

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Admin 201 Computer Studies Quiz on Admin 201 Exam, created by Aaron Torres on 16/10/2018.
Aaron Torres
Quiz by Aaron Torres, updated more than 1 year ago
Aaron Torres
Created by Aaron Torres about 6 years ago
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Resource summary

Question 1

Question
Which data can be highlighted in a report using conditional highlighting (CHOOSE 3)
Answer
  • Grand Totals
  • Summarized
  • Data Fields
  • Grouped by Field Names
  • Summary Formulas

Question 2

Question
Which circumstance will prevent a system administrator from deleting a custom field?
Answer
  • The field is used in a workflow field update
  • The field is used in a report
  • The field is used in a page layout
  • The field is part of a field dependency

Question 3

Question
Sales Management at Universal Containers needs to display the information listed below on each account record -Amount of all closed won opportunities -Amount of all open opportunities Which feature should a system administrator use to meet this requirement?
Answer
  • Cross-object formula fields
  • Calculated columns in the related list
  • Roll-up summary fields
  • Workflow rules with field updates

Question 4

Question
What is a capability of Salesforce Knowledge (Choose 2)
Answer
  • Knowledge automatically creates a solution for each new article
  • Knowledge uses data categories and roles to make articles visible to specific users
  • Knowledge only allows a single article type across all data categories
  • Knowledge allows an organization to share articles with partner portal users.

Question 5

Question
What item appears in a users "My Unresolved items" after synchronization after using Salesforce for Outlook (CHOOSE 2)
Answer
  • Notes not associated to a record
  • Emails not associated to a record
  • Contacts not assigned to an account
  • Cases not assigned to a contact.

Question 6

Question
Which statement about sharing rules is true? (CHOOSE 2)
Answer
  • Sharing rules open access to records
  • Sharing rules are required in public read/write organizations
  • Sharing rules grant delete access to records
  • Sharing rules grant record access to roles and public groups

Question 7

Question
The administrator at Universal Containers will create a custom field to track a specific tier 2 support user on a case record. What data type should be used when creating this custom field?
Answer
  • Hierarchical Relationship
  • Lookup Filter
  • Lookup Relationship
  • Formula

Question 8

Question
What feature allows a user to group campaigns within a specified marketing program or initiative
Answer
  • Campaign members
  • Campaign influence
  • Campaign lists
  • Campaign hierarchy

Question 9

Question
Universal containers wants to create a custom object to capture account survey data. Users must be able to select an account from the survey record. Users also need the ability to view related surveys on the account record. How should the system administrator meet these requirements? (CHOOSE 2)
Answer
  • Create a lookup relationship field on the account object.
  • Add the account related list on the survey page layout
  • Create a lookup relationship field on the survey object
  • Add the survey related list to the account page layout.

Question 10

Question
When can a validation rule be used to prevent invalid data? (CHOOSE 3)
Answer
  • When records are deleted by a user
  • When records are imported
  • When records are edited by a user
  • When records are updated by a workflow rule
  • When records are submitted using web-to-lead

Question 11

Question
What is affected by changing the default locale setting for an organization?
Answer
  • Time Zone
  • Currency
  • Language
  • Data Fields

Question 12

Question
Where can conditional highlighting be used (Choose 2)
Answer
  • Enhanced list views
  • Matrix Reports
  • Summary Reports
  • Tabular Reports

Question 13

Question
Criteria-based sharing rules can be created for which objects (CHOOSE 3)
Answer
  • Opportunities
  • Contacts
  • Accounts
  • Users
  • Campaign Members

Question 14

Question
What will occur when a system administrator creates a dynamic dashboard?
Answer
  • The Dashboard componets resize based on the device used to view the dashboard
  • The data displayed varies based on the user viewing the dashboard
  • The dashboard refreshes automatically whenever the underlying data changes
  • The dashboard automatically sends an email with the underlying data changes.

Question 15

Question
Which feature license can be assigned to a user record in Salesforce (CHOOSE 2)
Answer
  • Service Cloud User
  • Console User
  • Knowledge User
  • Opportunity User

Question 16

Question
A sales user at Universal Containers has updated the opportunity stage for an opportunity in the pipeline. What may be a result of the stage change (CHOOSE 2)
Answer
  • Sales Quota
  • Forecast Category
  • Account Rating
  • Probability

Question 17

Question
How can a system administrator add users to a Salesforce organization using Chatter free?
Answer
  • Assign chatter free licenses to existing Salesforce users
  • Enable invites to allow users to invite others within a specified email domains
  • Create users in the organization and assign them a Chatter Free License
  • Assign chatter free licenses to users outside the specified email domains.

Question 18

Question
How can a system administrator grant users access to dashboards? (CHOOSE 2)
Answer
  • Designate running users
  • Share folders with public groups
  • Share folders with roles
  • Create and share data categories

Question 19

Question
What does a custom report type determine? (CHOOSE 2)
Answer
  • The objects that are available when building a report
  • The report format of the resulting report
  • The custom summary formulas displayed in a resulting report
  • The fields that can be used as columns when building a report

Question 20

Question
Universal Containers currently assigns its users from the facilities and IT teams to the same profile. Universal Containers recently created a custom object to track company cars and wants only users from the facilities team to have access to this new object. How can an administrator meet this requirement?
Answer
  • Create a custom profile for users on the facilities team
  • Modify the standard profile currently shared by both teams
  • Assign the facilities team to a new role in the role hierarchy
  • Configure field-level security on the new object for the facilities team

Question 21

Question
Which statement is true regarding the Answers community (CHOOSE 2)
Answer
  • Data categories control access to articles and questions
  • Unanswered questions are automatically escalated to new cases
  • Community experets must be internal Salesforce users
  • Answers can be displayed externally on a customer or partner portal.

Question 22

Question
A time-dependent action is placed in the workflow que when the record is created. When will the action be removed from the queue? (CHOOSE 2)
Answer
  • When another record triggers the same workflow rule
  • When the record no longer matches the rule criteria
  • When the validation rule is triggered for the record
  • When the action is deleted from the workflow queue

Question 23

Question
A system administrator at Universal Containers needs to mass update the lead source on a number of opportunity records. How can this be accomplished (CHOOSE 2)
Answer
  • Export opportunities and update using the Import Wizard.
  • Export opportunities and update using the data loader
  • Create a list view for opportunities and update using inline editing
  • Use similar opportunities to update the opportunities

Question 24

Question
The sales team at Universal Containers wants an easy solution to gather customer requirements and share presentations with their customers. What should an administrator do to help the sales team achieve this goal? (CHOOSE 2)
Answer
  • Add customers to private Chatter groups
  • Create opportunity teams for customers
  • Add customers to libraries
  • Use Chatter files to share presentations

Question 25

Question
How can a sales user relate an opportunity to a campaign? (CHOOSE 2)
Answer
  • Select the campaign record type when creating the opportunity
  • Select the primary campaign source for the opportunity
  • Use the campaign influence related list on the opportunity
  • Use the campaign hierarchy related list on the opportunity

Question 26

Question
Universal Containers requires that the organization-wide default for opportunities be set to public read/write. However, sales users are complaining that opportunity reports return too many results, making it difficult to find their team’s opportunities in the report results. How can the system administrator address this problem?
Answer
  • Update the sharing rules to limit user access to certain opportunities
  • Move the opportunity reports into each users personal report folder
  • Move the opportunity reports into a folder with restricted access
  • Use the show filter to filter report results and reduce records returned

Question 27

Question
A user responsible for managing and creating campaigns is unable to create a new campaign, even though the user’s profile has the “Create” profile permission for Campaigns. How should a system administrator grant the correct access to the user?
Answer
  • Grant the user delegated administration rights to campaigns.
  • Select the Marketing User checkbox on the user record
  • Assign the user to the standard Marketing User profile
  • Create a campaign sharing rule to grant access to the user

Question 28

Question
What is a method for adding content to Salesforce CRM Content
Answer
  • Chatter Files
  • Libraries
  • Documents
  • Attachment

Question 29

Question
Which dashboard componet can display data from the summary rows of a report? (CHOOSE 2)
Answer
  • Table
  • Gauge
  • Chart
  • MEtric

Question 30

Question
A user at Universal Containers reports an error message when attempting to log in. The administrator checks the user’s login history, but there is no record of the attempted login. What could be the cause of this issue?
Answer
  • The user is attempting to log in with the wrong password
  • The user is attempting to log in outside of profile login hours
  • The user is attempting to log in outside of the profile IP login range
  • The user is attempting to log in with the wrong username.

Question 31

Question
Universal Containers uses web-to-case to convert support requests submitted through its website into cases. The support team would like Salesforce to automatically send an email containing password reset instructions to the customer when the case subject contains the words “Forgot” and “Password”. What does the administrator need to configure to meet this requirement?
Answer
  • Auto-response rule
  • Validation rule
  • Email-to-case
  • Support Settings

Question 32

Question
A sales executive at Universal Containers wants to be notified whenever high-value opportunities are created for hot accounts. How should an administrator meet this requirement?
Answer
  • Create an escalation rule based on the opportunity object.
  • Create and auto-response rule on the opportunity object
  • Create a validation rule that evaluates the account rating
  • Create a workflow rule on the opportunity object

Question 33

Question
What is the purpose of APP EXCHANGE (choose 2)
Answer
  • Customers can share and install apps published by Salesforce partners
  • Administrators can download and customize pre-built dashboards and reports
  • Support users can install the Service Cloud console custom app
  • Partners can download accounts and contacts to collaborate on sales deals.

Question 34

Question
Which statement is true regarding an approval process? (CHOOSE 2)
Answer
  • An assignment rule defines the approver for each process step
  • The approval history related list can be used to track the process
  • An approval action defines the result of record approval or rejection
  • A delegated approver can reassign approval requests

Question 35

Question
What must an administrator do when creating a record type?
Answer
  • Set the field-level security for the record type
  • Create a new page layout for the record type
  • Add the record type to the required user records
  • Assign the record type to the appropriate profiles

Question 36

Question
What type of field allows users to input text, images, and links
Answer
  • Input area
  • Text area (Rich)
  • Text and Image Area
  • Text Area

Question 37

Question
What should a system administrator consider when setting up Mobile Lite? (CHOOSE 2)
Answer
  • It allows access to all standard objects in the organization
  • It allows access to most custom objects in the organization
  • it must be enabled for the entire organization
  • only recently viewed records are synchronized

Question 38

Question
Which statement about products and price books is true? (CHOOSE 2)
Answer
  • The standard and list price for a product can be listed in multiple currencies
  • A product can have a different list price in different price books
  • Price books that contain assets cannot contain products
  • Products without a price are automatically added to the standard price book

Question 39

Question
What can be done with a workflow field update action? (CHOOSE 2)
Answer
  • Apply a specific value to a field
  • Change the record type of a record
  • Update the value of a field on a child object
  • update the value of a formula field

Question 40

Question
Universal Containers has two sales groups. Each group has its own unique sales process. What is the best way to ensure that the sales representatives have access to only the stages relevant to their sales process when working on opportunities?
Answer
  • roles
  • Multi-Select picklists
  • Record types
  • Page layouts

Question 41

Question
What permission is set in a user's profile (CHOOSE 3)
Answer
  • Object permissions
  • Marketing user
  • Mass Email
  • Active
  • Run Reports

Question 42

Question
What tab setting on a profile makes a tab NOT accessible on the All Tabs page or visible in any apps?
Answer
  • Tab hidden
  • Default on
  • Default off
  • Read-Only

Question 43

Question
What should an administrator consider when setting up Case Feed?
Answer
  • The Use Case Feed permission is automatically active for all profiles
  • Case Feed replaces the standard case detail page by default
  • Case Feed requires the Service Cloud User feature license
  • Chatter Feed tracking must be enabled for the case object

Question 44

Question
Where can the multilingual solution search feature be enabled? (CHOOSE 2)
Answer
  • Public Knowledge Base
  • Salesforce Content
  • Self-Service portal
  • Solution Tab Search

Question 45

Question
Universal Containers wants to automatically back up all Salesforce data on a monthly basis. Which tool can a system administrator use to meet this requirement?
Answer
  • Data Export Service
  • Analytic Snapshot
  • Import Wizard
  • Scheduled Report

Question 46

Question
Universal Containers set the organization-wide defaults for cases to private. When a case is escalated, case ownership changes to a Tier 2 support agent. How can a system administrator give the sales operations team read/write access to all escalated cases?
Answer
  • Create an ownership-based sharing rule
  • Create a criteria based sharing rule
  • Create a case assignment rule
  • Create a case escalation rule

Question 47

Question
Universal Containers needs to synchronize data between Salesforce and an external financial system. How can a system administrator accomplish this?
Answer
  • Use the data loader to upsert Salesforce records into the financial system
  • Use the data loader to match records between the systems
  • Use the excel connector to export records from both systems into Excel
  • Use an external ID field to match records between the systems

Question 48

Question
The cloud scheduler has which capability? (CHOOSE 2)
Answer
  • The cloud scheduler can be enabled at the user profile level
  • Salesforce can automatically propose multiple meeting times based on Salesforce user calenders
  • A custom logo can be added to the meeting request email sent to a contact or lead
  • The cloud scheduler allows users to view available meeting times on lead and contact calenders.

Question 49

Question
Which statement about Chatter posts and comments is true? (CHOOSE 2)
Answer
  • Updates to the chatter feed on a record are only visible to users with access to the record
  • Posts to a users profile can be made private by clicking the lock icon
  • Posts to a users profile are hidden from anyone below that user in the role hierarchy
  • Posts made to a users profile are visible to all users in the organization

Question 50

Question
The marketing team at Universal Containers uses a web-to-lead form to capture leads from its websites and a lead assignment rule to assign the leads to the appropriate sales representatives How can a system administrator ensure that all leads are handled even when they do not meet the assignment criteria?
Answer
  • Specify a default lead owner
  • Specify a default lead creator
  • Create an escalation rule to route unassigned leads
  • Create a validation rule to route unassigned leads

Question 51

Question
What does the controlling field determine when field dependencies are being created?
Answer
  • The values that appear in the dependent field
  • The dependent fields that appear on a layout
  • The default value populated in the dependent field
  • The field-level security for the dependent field

Question 52

Question
What will happen when a user attempts to log in to Salesforce from an IP address that is outside the login IP range on the user's profile but within the organization-wide trusted IP range
Answer
  • The user will not be able to log in at all
  • The user will be able to log in without activating the computer

Question 53

Question
What can be transferred from one user to another user during a mass transfer of account records (CHOOSE 3)
Answer
  • Open Activities
  • Open Cases
  • Closed Activities
  • Related custom object records
  • Closed Cases

Question 54

Question
Which setting can a system administrator enable int he Salesforce user interface? (CHOOSE 2)
Answer
  • Chatter Messenger for specific users
  • Related list hover links
  • Printable List Views
  • Customizable recent tags

Question 55

Question
What can an administrator configure for users on the search results page? (CHOOSE 3)
Answer
  • Filters by which users can narrow down results
  • Objects included in the search
  • Fields being searched on for each object
  • Columns displayed for each object
  • Number of records displayed for each object.

Question 56

Question
Universal Containers is using a private sharing model. The US sales director needs full access to all records owned by the US sales representatives. How can this be accomplished?
Answer
  • Place the US Sales Director in a queue with the US sales representatives
  • Define a role hierarchy where the US sales representatives roll up to the US Sales Director
  • Define a role hierarchy where the US Sales Director rolls up to the CEO
  • Give the US sales director read/write/edit/delete object permissions on the profile

Question 57

Question
What is a capability of the Service Cloud (Customer) portal? (CHOOSE 2)
Answer
  • Customers can view and edit contacts related to their own accounts
  • Customers can log, view, edit, and close their own
  • The portal can be customized with the corporate branding
  • The portal and it's users can be created without additional licensing.

Question 58

Question
Universal Containers has two business groups, Products and Services. Both groups will be using opportunities to track deals, but different fields are required by each group. How should a system administrator meet this requirement? (CHOOSE 2)
Answer
  • Create two record types
  • Create two page layouts
  • Create two permission sets
  • Create two sales processes

Question 59

Question
What can a marketing user do using the Manage Members button on a campaign record? (CHOOSE 2)
Answer
  • Import new leads and associate them with campaign
  • Create a custom report including all campaign members
  • Associate existing opportunities with the campaign
  • Associate existing contacts with the campaign.

Question 60

Question
Universal containers has a private sharing model in which regional sales managers are only allowed to view opportunities in their own regions. For reporting purposes, they additionally need read-only access to opportunities in other regions. What permission can a system administrator enable to meet this requirement in the regional sales managers’ custom profiles.
Answer
  • "View All" for opportunities
  • "Visible" for the Sales app
  • "View All Data"
  • "Read" for opportunities

Question 61

Question
What can users do with Mobile Lite? (CHOOSE 2)
Answer
  • View campaigns and manage campaign members
  • View, create, edit, and delete accounts, contacts, and opportunities
  • View, create, edit, and delete custom objects
  • Search for records that were not previously downloaded to a mobile device.

Question 62

Question
What component can be included in a custom home page layout? (CHOOSE 3)
Answer
  • Analytic snapshots
  • Pending approval lists
  • Messages and alerts
  • Trending Chatter topics
  • Dashboard components

Question 63

Question
If two objects have a parent-child relationship, how can a user access the child record from the parent record?
Answer
  • Related list
  • Lookup field
  • Custom link
  • Child Field

Question 64

Question
A system administrator at Universal Containers created a new account record type. However, sales users are unable to select the new record type when creating new account records. What is a possible reason for this? (CHOOSE 2)
Answer
  • The record type has not been activated
  • The record type does not have an associated page layout
  • The record type has not been set as the default record type
  • The record type has not been added to the sales user profile.

Question 65

Question
How can a system administrator restrict users from viewing certain fields in list views, searches, page layouts and reports.
Answer
  • Remove the field from reports and list views
  • Set the field to hidden on the user role
  • Remove the field from page layouts
  • Set the field to hidden using field level security

Question 66

Question
What should an administrator consider when configuring workflow rules? (CHOOSE 2)
Answer
  • Rules must be deactivated before using an import wizard
  • Rule actions can take place immediately or on a specific date
  • All existing records are evaluated when a new rule is activated.
  • Rules can be evaluated when records are created or edited.

Question 67

Question
When importing data, what happens if some records do NOT meet the data validation criteria.
Answer
  • Import process fails only for the records with invalid data.
  • Import process ignores the data validation criteria
  • Import process requires user authorization to import the invalid records.
  • Import process aborts when it encounters the first invalid record.

Question 68

Question
What is an option when customizing a report? (choose 3)
Answer
  • Add a grouping
  • Add a filter
  • Add a gauge componet
  • Schedule a refresh time
  • Summarize fields

Question 69

Question
Universal Containers uses a private sharing model for opportunities. The sales team wants sales engineers to be involved in specific opportunities to help sales representatives close deal faster. How can an administrator meet this request?
Answer
  • Add chatter groups to opportunities
  • Enable Chatter Feed Tracking on opportunities
  • Add sales engineers to account teams
  • Add sales engineers to opportunities teams

Question 70

Question
The support group at Universal Containers wants agents to capture different information for product support and inquiry cases. In addition, the lifecycle for product support cases should have more steps than the lifecycle for inquiry cases. What feature should an administrator use to meet these requirements? (CHOOSE 3)
Answer
  • Field-level security
  • Page Layouts
  • Support processes
  • Permission sets
  • Record types

Question 71

Question
How can Knowledge articles be used? (CHOOSE 2)
Answer
  • To display Salesforce Answers
  • To resolve customer cases
  • To display Salesforce solutions
  • To display for customer self-service

Question 72

Question
How can knowledge article be used? (CHOOSE 2)
Answer
  • To display Salesforce Answers
  • To resolve customer cases
  • To display Salesforce Solutions
  • To display for customer self-service

Question 73

Question
The marketing team at Universal Containers wants to send an email to each lead received from its website. The country of the incoming lead should determine the language of the email that will be sent to the lead. How can the system administrator automate this process
Answer
  • Create an email template for each language and an auto-response rule to send the appropriate template.
  • Create an email template for each language and an assignment rule to send the appropriate template
  • Create an email template for each language and a workflow alert to send the appropriate template
  • Create a single email and use the translation workbench to translate and send the appropriate template.

Question 74

Question
A system administrator at Universal Containers needs to prevent sales representatives from editing fields on an opportunity once the opportunity has been moved to a closed stage. Which data validation tool can be used to accomplish this? (CHOOSE 2)
Answer
  • Workflow approvals
  • Formula fields
  • Record types and read-only page layouts
  • Data validation rules

Question 75

Question
When the multiple currencies feature is enabled, which currency is used as the basis for all currency conversion rates?
Answer
  • Personal currency
  • Corporate currency
  • Record currency
  • Active currency

Question 76

Question
What should be considered when configuring the lead conversion process (CHOOSE 2)
Answer
  • Roll-up summary lead fields an be mapped to custom contact fields
  • Standard lead fields are automatically converted to account, contact, and opportunity fields
  • Custom lead fields can be mapped to account, contact, and opportunity fields.
  • custom lead fields can be mapped to custom object fields

Question 77

Question
Universal Containers requires that its Salesforce account data, including attachments, be backed up weekly. Which tool should a system administrator use to accomplish this?
Answer
  • Account report export
  • Data export service
  • Account analytic snapshot
  • Data loader

Question 78

Question
A user profile has login hour restrictions set to Monday through Friday, 8:00 a.m. to 5:00 p.m. The user logged in at 4:30 p.m. on a Tuesday and it is now 5:01 p.m. Which behavior of the application should the user expect?
Answer
  • The user will be able to continue working and start new sessions.
  • The user will be logged out and any unsaved work-in-process will be saved
  • The user will be able to continue working, but will be unable to start any new sessions.
  • The user will be logged out and any unsaved work-in-process will be lost.

Question 79

Question
What can be modified on standard object fields (CHOOSE 3)
Answer
  • Help text
  • Default text
  • Label
  • Field type
  • Picklist values

Question 80

Question
What is the purpose of Service Cloud (customer) portal? CHOOSE 2
Answer
  • To provide web self service by exposing Knowledge articles
  • To allow customers to log and check the status of cases online.

Question 81

Question
When using sharing rules, what users can records be shared with? (CHOOSE 2)
Answer
  • Public Groups
  • Roles and subordinates

Question 82

Question
Universal Containers wants to ensure that users complete the standard industry field when creating a new account record. To address this concern, the administrator set the Industry field as required. However, some users are still able to create a new account record without completing the Industry field. What should an administrator do to troubleshoot the issue? (CHOOSE 2)
Answer
  • Verify the Industry field is set as required on all the account page layouts assigned to the users' profiles
  • Verify the users have the "Modify All Data" permission for accounts on their profiles
  • Verify the users have the "Edit" permission for accounts on their profiles
  • Verify the field-level security for the Industry field is not set to "Read Only" on the users' profiles

Question 83

Question
Sales representatives at Universal Containers should not be able to create leads, delete their own accounts, or send mass emails. How can an administrator meet these requirements
Answer
  • Create a sharing rule
  • Create a custom profile
  • Modify a standard profile
  • Change the organization-wide default settings

Question 84

Question
Universal Containers wants to capture the invoice number and account credit score for billing cases. How would an administrator accomplish this? (CHOOSE 2)
Answer
  • Create a validation code
  • Create a support process
  • Create custom fields
  • Create a page layout

Question 85

Question
What option is available when scheduling a dashboard refresh? (CHOOSE 2)
Answer
  • Schedule the dashboard to refresh in different time zones
  • View and remove a scheduled dashboard refresh
  • Define refresh times for specific dashboard componets
  • Send a refresh notification to users with access to the dashboard

Question 86

Question
Which chart type can be used to display summary values from two different levels of grouping in a report? (CHOOSE 2)
Answer
  • Stacked bar chart
  • Grouped line chart
  • Donut chart
  • Funnel chart

Question 87

Question
The support team at Universal Containers wants to be more proactive about support plans with customers. They would like the support representative dedicated to each account to be notified before the account’s support plan expires. What should an administrator configure to meet this requirement?
Answer
  • Escalation rule
  • Auto-response rule
  • Assignment rule
  • Workflow rule

Question 88

Question
What setting is controlled by a user's profile? (CHOOSE 3)
Answer
  • Locale settings
  • Assigned apps
  • Record type assignment
  • Field-level security
  • Feature license assignment

Question 89

Question
What relationship can be selected in a custom report type where Accounts is the primary object and Contacts is the related object?
Answer
  • Each contact must have a related account
  • Each contact may or may not have a related account
  • Each account must not have related contacts
  • Each account may or may not have related contacts

Question 90

Question
Universal Containers uses a custom field on the account object to capture the account credit status. The sales team wants to display the account credit status on opportunities. Which feature should a system administrator use to meet this requirement?
Answer
  • Lookup field
  • Workflow field update
  • Roll-up summary field
  • Cross-object formula field

Question 91

Question
What should a system administrator consider when deleting a custom field (CHOOSE 3)
Answer
  • Existing field values must be transferred to a new custom field
  • Field values should be archived before a field is deleted
  • Fields used in workflow and assignment rules cannot be deleted
  • Deleted fields and values can be restored from the recycle bin within 15 days
  • Fields must be removed from page layouts after being deleted

Question 92

Question
What level of access can be set when sharing a document folder with users? (CHOOSE 2)
Answer
  • Read/Write
  • Read Only

Question 93

Question
Universal containers set the organization-wide default setting for opportunities to private. Which records will an opportunity pipeline report return?
Answer
  • Opportunities for which the user running the report is also the account owner
  • Opportunities owned by the user running the report and users below them in the role hierarchy
  • Opportunities for the entire sales organization regardless of the user running the report
  • Opportunities owned by the user running the report and users in the same role in the role hierarchy.

Question 94

Question
Universal Containers needs to use cases to manage both customer support issues and internal change requests. Which functionality should a system administrator use to meet this requirement? (CHOOSE 3)
Answer
  • Support Processes
  • Record Types
  • Page layouts
  • Delegated Administration

Question 95

Question
An opportunity record, created with a close date of July 30, meets the criteria of a time-dependent workflow rule. The time-dependent action is scheduled for July 23. What happens if the opportunity is edited before July 23 and no longer meets the criteria?
Answer
  • The time-dependent action is put on hold
  • The time-dependent action will execute on July 23
  • The time-dependent action automatically removed from the queue
  • The time-dependent action will execute on July 30

Question 96

Question
When case assignment rules are being set up, cases can be assigned to whom? (CHOOSE 2)
Answer
  • Queue
  • Case Team
  • Contact
  • user

Question 97

Question
Which privelege can be granted to members of content library (workspace) without modifying user permissions? (CHOOSE 2)
Answer
  • Create a new content library
  • Edit a members library permissions
  • Add tags when editing content details
  • Share content with other users in Chatter

Question 98

Question
What does a page layout allow an administrator to control?
Answer
  • The business process and related picklist values displayed
  • The fields users see on detail and edit pages
  • The fields users see in reports and list views
  • The record types available to each role and profile

Question 99

Question
What user interface setting must be enabled for users to edit records in a list view? (CHOOSE 2)
Answer
  • Enhanced lists
  • Enhanced page layout editor
  • Enhanced profile list views
  • Inline editing

Question 100

Question
A marketing user has received a file of leads to import into Salesforce What tool can be used to avoid duplicate lead records.
Answer
  • Merge leads function
  • Validation rules
  • Data loader
  • Import wizard

Question 101

Question
Which statement about Community experts is true? (CHOOSE 2)
Answer
  • Community experts are designated by an icon
  • Community experts can be designated for Salesforce Ideas or Answers
  • Community experts can delete inappropriate community content
  • Community experts can manage Salesforce Ideas categories

Question 102

Question
When are validation rules applied when using Salesforce for Outlook?
Answer
  • Every time data is synchronized with the server
  • blank

Question 103

Question
Which option is available when using the process visualizer? (CHOOSE 2)
Answer
  • View approval processes as a flow chart
  • Share annotated approval process diagrams

Question 104

Question
Universal Containers has a marketing team set up as a public group. A sales representative would like to engage the marketing team on one opportunity. What should the sales representative do to ensure the marketing team can access the opportunity?
Answer
  • Change the opportunity owner to the public group
  • Manually share the record with the public group
  • Add the public group to the opportunity team
  • Add the public group to an opportunity queue

Question 105

Question
What are the capabilities of Content Delivery feature of SF Content? Choose 2
Answer
  • Password protect content deliveries that contain sensitive data
  • Track external users who have downloaded content delivery.

Question 106

Question
A user is having trouble logging in, has attempted several times and been locked out. What actions can an administrator take? (CHOOSE 2)
Answer
  • Click unlock on user's profile
  • Reset user's password.

Question 107

Question
What can be mass transferred when changing users? (CHOOSE 2)
Answer
  • Leads
  • Quotas
  • Campaigns
  • Accounts

Question 108

Question
What 3 types of customization should be done on activities (tasks and events) (CHOOSE 3)
Answer
  • Validation rules
  • Workflow rules
  • Field tracking
  • Assignment rules
  • Custom fields

Question 109

Question
How can an admin ensure a user only sees stages relevant to their sales processes?
Answer
  • Roles
  • Page Layouts
  • Multi-Select Picklists
  • Record Types

Question 110

Question
The options for Deleting fields (unable that is)
Answer
  • Field Dependency
  • Page Layouts
  • Workflow
  • Report

Question 111

Question
What are the ways a user should access Salesforce from a Mobile Device? (CHOOSE 2)
Answer
  • Download the Salesforce mobile application
  • Access Salesforce via a web browser

Question 112

Question
What are 3 features of Chatter? (CHOOSE 3)
Answer
  • Recommendations
  • Events
  • Bookmarks
  • Notes
  • Feeds

Question 113

Question
VP of Sales adds "Verbal Agreement" as a Sales stage, but users aren't seeing it. What action should be taken.
Answer
  • Ensure not over limit of 10 values
  • Ensure value is active
  • Add value to appropiate record types
  • Add value to appropiate sales processes

Question 114

Question
Which two dashboard componets should users follow in Chatter (CHOOSE 2)
Answer
  • A dashboard component snapshot
  • A metric with conditional highlighting
  • A gauge with breakpoints
  • A table with conditional highlights

Question 115

Question
When a case is escalated to a Tier 2 agent. Assuming an escalation rule is already created and the Organization-Wide Defaults have been set to Private, how can an admin ensure sales operation teams have access to read/write escalated cases? A. Case Escalation Rules B. Case Assignment Rules C. Criteria-Based Sharing Rule D. Ownership-Based Sharing Rules
Answer
  • Case Escalation Rules
  • Case Assignment Rules
  • Criteria-Based Sharing Rule
  • Ownership-Based Sharing Rules
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