16089237
Description
Quiz by Beth Coleman, updated more than 1 year ago
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Created by Beth Coleman
about 6 years ago
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Question 1
Question
Which of the following is NOT within the scope of ITIL Service Design
Answer
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Service solutions for existing, unchanged services.
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Management information systems and tools
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Technology artchitetures and management architectures
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The process required
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Measurement methods and metrics
Question 2
Question
Good service design makes it possible to deliver quality, cost-effective services and to ensure that the business requirements are being met. Which of the following are standard outcomes of the ITIL service design approach:
Answer
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Reduces total cost of ownership
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Improves the quality, consistency and performance of service
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Eases the implementation of new and changed services
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Reduces need for information and decision making
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