Question 1
Question
Performance management is the process of ensuring that employees' activities and output _______ organizational goals.
Answer
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violate
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match
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change
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supplement
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help
Question 2
Question
All but one of the following is a problem associated with performance appraisals. Name the exception.
Answer
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Discourages teamwork
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Evaluators are inconsistent
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Too objective
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Manager has complete power over the employee
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Produces emotional anguish
Question 3
Question
Which of the following is a purpose of performance management systems?
Question 4
Question
The extent to which the performance measure gives guidance to employees about what is expected of them refers to which criteria for effective performance measures?
Answer
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reliability
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validity
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specific feedback
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acceptability
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fit with strategy
Question 5
Question
What type of performance measurement method involves assigning a certain percentage of employees to each category in a set of categories?
Answer
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simple ranking
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forced-distribution
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paired comparison
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mixed-standard scales
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graphic rating scale
Question 6
Question
If a manager considers one employee at a time and circles a number or a word to signify the degree to which that employee demonstrates a particular trait, he or she is using a
Question 7
Question
Which method of performance measurement builds on the critical incident approach and defines competency dimensions specifically, using statements of behaviour that describe different levels of the competency?
Question 8
Question
In what type of performance measurement system are goals established and passed down through the organization?
Question 9
Question
The organizational approach to performance management that integrates financial, customer, internal business processes, and learning and growth is called
Question 10
Question
An effective way to reduce rating errors in performance appraisals involves
Question 11
Question
Performance feedback should be
Answer
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a surprise.
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timely
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frequent
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frequent and timely
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an annual event.
Question 12
Question
Which approach to performance feedback is generally most effective?
Answer
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tell-and-sell
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tell-and-listen
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problem-solving
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tell-and-train
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tell-and-hide
Question 13
Question
Coaching, frequent performance feedback, goal setting, and restructured job assignments may be effective ways to improve performance for which category of employees?
Question 14
Question
A summary of performance gaps that includes an action plan mutually agreed to by the employee and supervisor is a(n)
Answer
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performance support plan.
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performance improvement plan.
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employment contract.
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legal issue in performance management.
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employee-employer agreement.
Question 15
Question
Which one of the following statements about employee monitoring is FALSE?
Answer
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Employees are more likely to accept employee monitoring if the organization explains its purpose and links it to help in improving performance.
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Employees may find employee monitoring demoralizing, degrading, and stressful.
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Monitoring provides detailed, accurate information.
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The use of global positioning systems (GPS) to monitor employees' whereabouts is encouraged by Canada's Privacy Commissioner.
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Employee Internet use is monitored by more than one-half of employers.