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ServiceNow Fundamentals

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Computação Quiz on ServiceNow Fundamentals, created by Priscila Lissoni on 16/10/2020.
Priscila Lissoni
Quiz by Priscila Lissoni, updated more than 1 year ago
Priscila Lissoni
Created by Priscila Lissoni about 4 years ago
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Resource summary

Question 1

Question
Which of the following is the primary way to interact with the applications and data in a ServiceNow instance?
Answer
  • Service Portal
  • Workspace
  • Now Platform UI
  • Now Mobile

Question 2

Question
A role is a:
Answer
  • set of users delegated to perform different tasks
  • collection of tasks
  • set of members to a subscription
  • collection of permissions
  • set of users who share a common purpose
  • individual to whom you have granted access to your ServiceNow instance

Question 3

Question
A group is a:
Answer
  • set of users who share a common purpose
  • collection of permissions
  • collection os tasks
  • individual to whom you have granted access to your ServiceNow instance
  • set of members to a subscription
  • set os users delegated to perform different tasks

Question 4

Question
The Now Platform is an example os which cloud computing model?
Answer
  • Software-as-a-Service (SaaS)
  • Platform-as-a-Service (PaaS)
  • Application Platform-as-a-Service (aPaaS)
  • Infrastructure-as-a-Service (IaaS)

Question 5

Question
Which of the following workflow types does the Now Platform provide? Select 3 Answers from the below options.
Answer
  • Employee
  • Customer
  • End User
  • Information Technology (IT)

Question 6

Question
What are the three main screen elements of the Now Platform User Interface? Select 3 Answers from the below options.
Answer
  • Banner frame
  • Application frame
  • Application Navigator
  • Banner content
  • Content frame

Question 7

Question
Which of the following would be included in the results when entering "service" in the Navigation filter? Select 2 Answers from the below options.
Answer
  • Only applications with a name containing "service"
  • All modules and sections within the Service Desk application
  • Only applications, sections and modules with names containing "service"
  • Any module with a name containing "services"

Question 8

Question
What do you select to personalize the system setting of the Now Platform user interface?
Answer
  • Magnifying glass
  • Question mark
  • Gear
  • Logo

Question 9

Question
Which of the following are ways to create a favorite? Select 3 Answers from the below options.
Answer
  • Drag the breadcrumbs os a filtered list to the Favorite tab.
  • Drag an individual record to the Favorite tab
  • Select the personalization gear icon
  • Select the star of its corresponding section
  • Select the star of its corresponding application or module

Question 10

Question
What is selected to impersonate another user?
Answer
  • User menu
  • Application Navigator
  • System settings
  • Magnifying glass

Question 11

Question
You need to go back to review a record you just looked at recently. What is one of the quickest way to navigate back to the same record?
Answer
  • Expand every application in the All applications tab.
  • Select the record from the History tab.
  • Navigate back to its corresponding list.
  • Impersonate another user.

Question 12

Question
Each ServiceNow solution provides its own guided setup. When implementing IT Service Management (ITSM), where would you navigate in order to updated Now Platform user interface branding, including the company logo and colors? Select 2 Answers from the below options.
Answer
  • System Properties > Basic Configuration UI16
  • System Properties > My Company
  • Guided Setup > ITSM Guided Setup
  • Team Development > Properties

Question 13

Question
Which of the following branding features can be configured? Select 4 Answers from the below options.
Answer
  • Navigator responses
  • Banner image, text and color
  • Navigator position
  • Navigator background and text colors
  • Browser tab title
  • System date/time formatting

Question 14

Question
What are some of the benefits often recognized by branding your instance? Select 3 Answers from the below options.
Answer
  • Reduce service desk calls
  • Accelerate adoption rates
  • Create a shared identity
  • Gain user trust
  • Share comprehensive assignment rules

Question 15

Question
Lists provide context menus at three different levels. What are the names of those context menus? Select 3 Answers from the below options.
Answer
  • List filter context menu
  • List title menu
  • List fields context menu
  • List description menu
  • List column context menu

Question 16

Question
A filter is a set of conditions applied to a table to help you find and work with a subset of data. In the Now Platform, filter conditions are also referred to as:
Answer
  • Column Headings
  • Field Values
  • Breadcrumbs
  • Title Bars

Question 17

Question
Which menu can users access to display actions that involve creating quick reports, configuring lists and exporting data?
Answer
  • Column Context Menu
  • Record Context Menu
  • Value Context Menu
  • List Context Menu

Question 18

Question
Which search feature can be used to help narrow down search results in ServiceNow?
Answer
  • Context Finder
  • Wildcard Characters
  • Platform Locator
  • Containers

Question 19

Question
A column in a list represents what in the ServiceNow instance?
Answer
  • A record
  • A field
  • A filter
  • A list

Question 20

Question
Which menu provides options related to viewing, configuring, creating favorites and saving form data?
Answer
  • Form Context Menu
  • Form Layout Menu
  • Form Personalization Menu
  • Form Column Menu

Question 21

Question
What allows users to see a time stamped history of all actions taken within a record?
Answer
  • Form History
  • Activity Stream
  • Favorites
  • Form Activity

Question 22

Question
Which field type displays records from another table?
Answer
  • Reference
  • Choice
  • String
  • Attachments

Question 23

Question
When using Form Designer, icons presented on each field include which of the following. Select 3 Answers from the below options.
Answer
  • Edit icon
  • Reference icon
  • Field icon
  • Remove icon
  • Handle icon

Question 24

Question
A field can be added to a table and form by accessing which part of the Form Designer interface?
Answer
  • Form Settings
  • Field Navigator
  • Form Views
  • Field Formatter

Question 25

Question
Different form templates can be applied to a form by accessing the:
Answer
  • Template creator
  • Template editor
  • Toggle template views
  • Template bar

Question 26

Question
Which of the following is a best practice when configuring Assignment Rules of Predictive Intelligence? Select 4 Answers from the below options.
Answer
  • Setting an Assignment group and User based on Category and Subcategory
  • Setting a User based on Category and Subcategory
  • Setting an Assignment group and User based on the Short description
  • Setting an Assignment group based on Category and Subcategory
  • Setting an Assignment group based solely on Subcategory (Category = None)

Question 27

Question
Which of the following are ways to collaborate with team members on Tasks? Select 4 Answers from the below options.
Answer
  • User presence
  • Additional comments
  • Activity stream
  • Connect chat
  • Comments

Question 28

Question
Which tab contains the Activity Stream for a task?
Answer
  • Conflicts
  • Notes
  • Related Records
  • Resolution Information

Question 29

Question
Which of the following best describes Tasks? Select 3 Answers from the below options.
Answer
  • Tasks lead to quicker resolution times
  • Tasks can only be performed once
  • Tasks are repeatable processes
  • Tasks minimize the possibility of human error

Question 30

Question
Virtual Agent offers a personalized customer experience by automating typical Tier 1 support tasks, including which of the following? Select 3 Answers from the below options.
Answer
  • Translating languages
  • Answering FAQs
  • Performing dagnostics
  • Providing how-to information

Question 31

Question
The purpose of Virtual Agent is to help users do which of the following? Select 3 Answers from the below options.
Answer
  • perform common work tasks
  • update financial records
  • obtain information
  • make decisions

Question 32

Question
Which modules can you use to create a new table? Select 2 Answers from the below options.
Answer
  • Import Tables
  • Tables & Columns
  • Tables
  • Create New

Question 33

Question
What is created by default when you create a new table? Select 2 Answers from the below options.
Answer
  • Application Menu with the same name as the table Label (e.g. Infinity)
  • Dashboard to manage the table's activity
  • Module with the plural of the table Label (e.g. Infinities)
  • A table specific admin role

Question 34

Question
To see the notifications that are currently defined on the Now Platform, you can navigate to:
Answer
  • System Notification > Email > Notifications
  • System Definitions > Notifications
  • System Notification > Definitions
  • Notifications > Email > System Notifications

Question 35

Question
When configuring an email notification, where can you choose field values from the record to include within the message?
Answer
  • Select fields pane
  • Select variables
  • Variables context menu
  • Platform variables

Question 36

Question
Which feature allows users to manage which notifications they receive about various activities occurring in the platform?
Answer
  • Now on Now
  • Subscriptions
  • Platform Chat
  • ServiceNow Mobile

Question 37

Question
Where can users set their notification subscription preferences?
Answer
  • Notification settings
  • System settings
  • Subscription settings
  • Email setting

Question 38

Question
Which three tabs are used to configure an email notification? Select 3 Answers from the below options.
Answer
  • What it will contain
  • When to send
  • Who will receive
  • Which email template
  • What the subject is

Question 39

Question
Notifications in the Now Platform occur through which of following methods? Select 3 Answers from the below options.
Answer
  • Virtual Agent
  • Email
  • Meeting Invitation
  • SMS
  • Workplace Chat

Question 40

Question
Select the report visualization types that can be generated from a list of records. Select 2 Answers from the below options.
Answer
  • Pie chart
  • Bar chart
  • Single score
  • Line chart

Question 41

Question
Which phase of the Report designer lets you choose a color scheme for the report visualization?
Answer
  • Configure
  • Data
  • Type
  • Style

Question 42

Question
Which phase of the Report designer lets you define the Group by attribute?
Answer
  • Style
  • Type
  • Configure
  • Data

Question 43

Question
Which of the following are valid report sharing options? Select 5 Answers from the below options.
Answer
  • Add to homepage
  • Publish
  • Export to PDF
  • Add to dashboard
  • Clone
  • Schedule
  • Share

Question 44

Question
What is the recommended way to share a report?
Answer
  • Download as PDF
  • Email an attachment
  • Share the report
  • Publish to an instance URL

Question 45

Question
By default, a report is shared with:
Answer
  • All users and groups
  • All roles
  • Only groups that the report creator belongs to
  • The report creator only

Question 46

Question
Which of the following are ways an end user can leave feedback about an article? Select 3 Answers from the below option.
Answer
  • Leave a comment on the article
  • Give a 1-5 star rating
  • Fill out an article quality index checklist
  • Mark the article as helpful or not helpful
  • Fill out the knowledge quality survey

Question 47

Question
Which feature allows end users to post questions and answer other user questions?
Answer
  • Neighborhoods
  • Social FAQ
  • Social Q&A
  • Ask ServiceNow

Question 48

Question
What item in the Knowledge Management Service Portal displays articles that have the highest percentage of users marking them helpful?
Answer
  • Feature
  • Most Helpful
  • Most Useful
  • Most Viewed

Question 49

Question
What is the best way to share a knowledge article with another user?
Answer
  • A permalink
  • Sharing the keywords
  • Taking a screenshot
  • Copying and pasting the text

Question 50

Question
Which of the following are possible methods of populating a knowledge base with knowledge articles? Select 3 Answers from the below options.
Answer
  • Integrating with a WebDev compliant source.
  • Via e-mail to a defined knowledge e-mail address
  • Creating articles directly in the ServiceNow platform
  • Importing Microsoft Word files

Question 51

Question
If the end user wants to report an Incident, where do they navigate on the service portal?
Answer
  • In the Infrastructure Services Category in the Service Catalog
  • In the Software Category in the Service Catalog
  • In the Quick Links Category in the Service Catalog
  • In the Can We Help You? Category in the Service Catalog

Question 52

Question
What are the two options to define the fulfillment process for a service catalog item?
Answer
  • Plan
  • Flow
  • Roadmap
  • Workflow

Question 53

Question
When using the Service Portal, how do end users typically access the service catalog?
Answer
  • Under System Status
  • Under Request Something
  • In the Knowledge Base
  • In the Community

Question 54

Question
Which of the following aspects of the service catalog application can a user with only the Catalog Administrator role manage? Select 3 Answers from the below aptions.
Answer
  • Catalog Items
  • Scripting functions
  • Catalogs
  • Categories
  • Business Rules

Question 55

Question
Where does the System Administrator navigate to edit a catalog item?
Answer
  • Maintain Items
  • Create Incident
  • Service Portal
  • Service Catalogs

Question 56

Question
From the end user's perspective, how are the products and services in the service catalog organized?
Answer
  • Tickets and Requests
  • Task and Subtasks
  • Incidents and Problems
  • Categories and Subcategories

Question 57

Question
Which of the following are Flow Designer triggers? Select 3 Answers from the below options.
Answer
  • Application-based
  • Record-based
  • Schedule-based
  • Role-based

Question 58

Question
Which of the following are true regarding Flow Designer actions? Select 3 Answers from the below options.
Answer
  • Define when the flow is performed
  • Represent reusable operations for use across multiple flows
  • Can be contained in a spoke
  • Require script to develop
  • Provide the ability to build your own custom actions

Question 59

Question
Which of the following are true regarding Flow Designer? Select 3 Answers from the below options:
Answer
  • Provides automation tools
  • Requires scripting experience
  • Integrates with third party system
  • Saves time

Question 60

Question
Which elevated role is required to modify access control rules?
Answer
  • acl_admin
  • admin
  • security_admin

Question 61

Question
What types of permissions can be configured in an access control rule? Select 3 Answers from the below options.
Answer
  • Users
  • Roles
  • Script that sets the 'answer' variable to true or false
  • Groups
  • Conditions

Question 62

Question
In what order are access controls evaluated?
Answer
  • First at the Field-level (most specific to most general), then at the Table-level (most specific to most general).
  • First at the Table-level (most specific to most general), then at the Field-level (most specific to most general).

Question 63

Question
Which tool is used to determine relationships between fields in an import set and and existing table?
Answer
  • Import Set
  • Coalesce
  • Transform Map
  • Target Table

Question 64

Question
Which options allows you to update existing Target Table records when importing data from an import set?
Answer
  • Tranform
  • Mandatory
  • Coalesce
  • Unique

Question 65

Question
What is a CI? Select 3 Answers from the below options.
Answer
  • Tangible (e.g. hardware, software, servers) entities
  • Intangible (e.g. business services, email) entities
  • Configuration Management Database
  • Configuration Item
  • configuration_admin role

Question 66

Question
What are the three key tables in the CMDB? Select three Answers from the below options.
Answer
  • CMDB Properties [cmdb_properties]
  • Base Configuration Item [cmdb]
  • Configuration Item [cmdb_ci]
  • CI Relationship [cmdb_rel_ci]
  • CMDB Baseline [cmd_baseline]

Question 67

Question
What represents multiple related request items grouped together as one request?
Answer
  • Catalog Item
  • Variable Set
  • Order Guide
  • Record Producer

Question 68

Question
What is created when an order is placed for a catalog item? Select 3 Answers from the below options.
Answer
  • A Variable
  • One or more Service Catalog Task (SCTASK) records
  • A Request (REQ) record
  • A Request Item (RITM) record
  • A Variable Set

Question 69

Question
Which of the following run scripts client-side? Select 2 Anwers from the below options.
Answer
  • Business Rule
  • Script Include
  • UI Policy
  • Client Script

Question 70

Question
Which script runs when a record is displayed, inserted, updated, deleted or when a table is queried?
Answer
  • Business Rule
  • Client Script
  • UI Policy

Question 71

Question
What do you configure to instruct fields how to behave on a form when a UI Policy is triggered?
Answer
  • UI Actions
  • Client Script
  • Data Policy
  • UI Policy Action

Question 72

Question
What attributes of a field can a UI Policy action change on a form? Select 3 Answers from the below options.
Answer
  • Visible/hidden
  • Mandatory
  • Prevent cell editing
  • Read-only
  • Change color

Question 73

Question
What is an update set?
Answer
  • A server-side script that runs when a record is displayed, inserted, updated or delated or when a table is queried.
  • Group of one more changes that can be moved from one instance to another all together
  • A series of tables and fields that store information about the Configuration Items (CIs) owned by your organization.
  • One method of security that restricts access to data by requiring users to pass a set of requirements before they can interact with it.

Question 74

Question
What are the steps for applying an update set to an instance? Select 3 Answers from the below options.
Answer
  • Copy
  • Retrieve
  • Preview
  • Delete
  • Commit

Question 75

Question
What types of records are not captured in an update set by default? Select 2 Answers from the below options.
Answer
  • Data records
  • Dashboards
  • Business Rules
  • Access Control rules
  • Homepages

Question 76

Question
Which ServiceNow product provides the ability to quickly integrate with 3rd party applications without scripting?
Answer
  • IntegrationHub
  • Visual Task Boards
  • Flow Designer
  • Service Portal

Question 77

Question
What ServiceNow feature can be used to begin the creation of an application?
Answer
  • Guided Application Creator
  • Configuration Management Database (CMDB)
  • IntegrationHub
  • System Dictionary

Question 78

Question
What protects applications by identifying and restricting access to available files and data?
Answer
  • Access Control
  • The admin Role
  • Scope
  • Delegated Development

Question 79

Question
What is granted to non-administrators in order for them to be able to develop applications.
Answer
  • The itil Role
  • Delegated Development
  • Access Control
  • The developer Role

Question 80

Question
In order to be used, an event record must be...
Answer
  • Catalogued
  • Registered
  • Published
  • Certified

Question 81

Question
What are events?
Answer
  • A server-side script that runs when a record is displayed, inserted, updated or deleted, or when a table is queried.
  • Log records indicating something notable has occurred in the system.
  • A real-time messaging tool that enables users to chat with individuals and groups.
  • Notifications that are sent to users when something occurs that concerns them.

Question 82

Question
Which of the following are benefits of Now Learning? Select 5 Answers from the below options.
Answer
  • Automatically notifies partners, customers and others when badges are earned.
  • Offers learners an opportunity to learn and gain practical experience.
  • Offers learners a change to create personalized Learning Plans.
  • Integrates with your Now Profile.
  • Offers learners a single source for all of their content, certification, certification maintenance and profile needs.
  • Offers learners a wide breadth of course topics and delivery types.

Question 83

Question
Which of the following are benefits of your Now Profile? Select 5 Answers from the below options.
Answer
  • Showcases your ServiceNow expertise.
  • Updates other social network profiles.
  • Acts as a Universal ID across all resouces.
  • Displays Badges across multiple resources.
  • Display Super badges by role.
  • Allows you to consolidate ServiceNow accounts.

Question 84

Question
Which would NOT appear in the History section of the Application Navigator?
Answer
  • Lists
  • UI Pages
  • Records
  • Forms

Question 85

Question
What is the Import Set Table?
Answer
  • A repository for Update Set Information
  • A table where data will be placed, post-transformation
  • A staging area for Imported records
  • A table that determines relationships.

Question 86

Question
Which of the following concepts are associated with the ServiceNow CMDB? Choose 4 answers:
Answer
  • A Database
  • Service Processes
  • Tables and Fields
  • The Dependency View
  • User permissions

Question 87

Question
A knowledge article must be in which of the following states to display to a user?
Answer
  • Reviewed
  • Drafted
  • Published
  • Retired

Question 88

Question
Which term best describes something that is created, has work performed upon it and is eventually moved to a state of closed:
Answer
  • Report
  • Task
  • Workflow
  • Event

Question 89

Question
Which group of permissions is used to control Application and Module access?
Answer
  • Access Control Rules
  • Assignment Rules
  • UI Policies
  • Roles

Question 90

Question
What display sequence is controlled in a Service Catalog Item using which of the following:
Answer
  • The Default Value field in the Catalog Item form.
  • The Sequence field in the Catalog Item form.
  • The choice field in the Variable form.
  • The Order field in the Variable form.

Question 91

Question
Knowledge Base Search results can be sorted by which of the following? Choose 3:
Answer
  • Relevancy
  • Popularity
  • Most recent update
  • Manager Assignment
  • Number of views

Question 92

Question
What is a Record Producer?
Answer
  • A record producer is a type of Catalog Item that allows users to create task-based records from the Service Catalog.
  • A record producer
  • A record producer is a type of catalog item that provides easy ordering by bundling request
  • A record producer is a type of Catalog Item that is used for Request, not services

Question 93

Question
The display sequence is controlled in a Service Catalog Item using which of the following?
Answer
  • The Choice field in the Variable form.
  • The Sequence field in the Catalog Item form.
  • The Order field in the Variable form.
  • The Default Value field in the Catalog item form.

Question 94

Question
Which of the following can be customized through the Basic Configuration UI16 module? Check 3 answers:
Answer
  • System Date Format
  • Banner Image
  • Form Header Size
  • Browser Tab Title
  • Record Number Format

Question 95

Question
Which of the following is used to initiate a flow?
Answer
  • An Event
  • A spoke
  • A trigger
  • Core Action

Question 96

Question
What is the name of the conversations bot platform that provides assistance to help users obtain information, make decisions, and perform common tasks?
Answer
  • Virtual Agent
  • Answer Agent
  • Live Feed
  • Connect Chat

Question 97

Question
For Administrators creating new Service Catalog items, what is a characteristic they should know about Service Catalog variables:
Answer
  • Service Catalog variables cannot affect the order price.
  • Service Catalog variables can only be used in Record Producers.
  • Service Catalog variables are global by default.
  • Service Catalog variables can only be used in Order Guides.

Question 98

Question
When working on a form, what is the difference between Insert an Update operations?
Answer
  • Insert saves changes and remains on the form. Update saves changes an exits the form.
  • Insert saves changes and exits the form. Update saves changes and remains on the form.
  • Insert creates a new record and Update saves changes. Both remain on the form.
  • Insert creates a new record and Update saves changes. Both exit the form.

Question 99

Question
Which one of the following statements is a recommendation from ServiceNow about Update Sets?
Answer
  • Before moving customizations from instance to instance with Update Sets, ensure that both instances are different versions.
  • Once and Update Set is closed as "Complete", change it back to "In Progress" until it's applied to another instance.
  • Avoid using the Default Update set as an Update Set for moving customizations from Instance to Instance.
  • Us the Baseline Update Set to store the contents of items after they are changed the first time.

Question 100

Question
What is a schema map?
Answer
  • Graphically displays the Configuration Items that support a business service
  • Enables administrators to define records from specific tables and trouble sources for Configuration Items.
  • A graphically organized visual task board for the CMDB.
  • Displays the details of table and their relationships in the visual manner allowing administrators to view and easily access different part of the database schema.

Question 101

Question
The baseline Service Catalog home page contains links to which of the following components?
Answer
  • Record Producers, Order Guides and Catalog Items
  • Record Producers, Order Guides and Item Variables
  • Order Guides, Catalog Items and Workflows
  • Order Guides, Item Variables and Workflows

Question 102

Question
Which of the following allows a user to edit fields in a list without opening the form?
Answer
  • Edit Menu
  • Form Designer
  • List Editor
  • Data Editor

Question 103

Question
In what order should filter elements be specified?
Answer
  • Field, Operator, then Value
  • Value, Operator, then FIeld
  • Operator, Condition, then Value
  • Field, Operator, then Condition

Question 104

Question
Buttons, form links, and context menu items are all examples of what type of functionality?
Answer
  • Business Rule
  • UI Action
  • UI Policy
  • Client Script

Question 105

Question
Which one of the following statements describes the purpose of a Service Catalog workflow:
Answer
  • Although a Service Catalog, workflow cannot send notifications, the workflow drives complex fulfillment processes.
  • ...used to drive complex fulfillment processes and sends notifications to defined users or groups.
  • ...generates three basic components: item variable types, tasks and notifications.
  • ...generates three basic components: item variable types, tasks and approvals.

Question 106

Question
Which three Variable Types can be added to a Service Catalog Item?
Answer
  • True/False, Checkbox, Number List
  • True/False, Multiple Choice and Ordered
  • Number List, Single Line Text and Reference
  • Multiple Choice, Select Box and Check Box

Question 107

Question
What is the platform name for the User table:
Answer
  • sys_user
  • x_users
  • sys_users
  • u_users

Question 108

Question
Which statement is true about business rules?
Answer
  • A business rule monitors field on a form
  • A business rule can be a piece of JavaScript
  • A business rule must run before a database action occurs
  • A business rule must not run before a database action occurs

Question 109

Question
How are workflows moved between instances?
Answer
  • Using Transform map
  • They cannot be moved between instances
  • Using update sets
  • Using Application sets

Question 110

Question
What is a Dictionary Override?
Answer
  • Dictionary overrides provide the ability to define a field on an extended table differently from the field on the parent table
  • ...is a task within a workflow that requests an action before the workflow can continue
  • ...is the addition, modification or removal of anything that could have an effect on IT services.
  • ...an Incoming customer update in an Update Set which applies to the same object as a newer customer update

Question 111

Question
Which one of the following statements is true when a new table is created by extending another table?
Answer
  • The new table archives the parent table and assumes its roles in the database.
  • The new table inherits all of the fields, but does not inherit Access Control rules, client's scripts, and UI Policies of the parent table.
  • The new table inherits all of the Business Rules, Client Scripts and UI Policies of the parent table, but none of the existing fields.
  • The new table inherits all of the fields of the parent table and can also contain new fields unique to itself

Question 112

Question
Which one of the following statements best describes the purpose of an Update Set?
Answer
  • By default, the changes included in an Update Set are visible only in the instance to which they are applied.
  • An update set allows administrators to group a series of changes into a named set and then move this set as a unit to another system.
  • By default, and Update Set includes customizations, Business Rules and homepages.
  • An Update Set is a group of customizations that are moved from Production to Development.

Question 113

Question
Which of the following statements best describes the purpose of an Order Guide:
Answer
  • Order Guides provide a list of guidelines for Administrator on how to set up item variables.
  • Order Guides take the user directly to the checkout without prompting for information.
  • Order Guides provide the ability to order multiple, related items as on request.
  • Order Guides restrict the number of items in an order to only one item per request.

Question 114

Question
What is a characteristic of Importing data into ServiceNow?
Answer
  • An existing Transform Map can be used multiple times on the same import set.
  • Coalesce fields are used only after running Transform.
  • Any user can manage and set up import sets.
  • An existing Transform Map can be used one time on the same import set.

Question 115

Question
Which are valid ServiceNow User Authentication Methods? Choose 3:
Answer
  • FTP Authentication
  • Local Database
  • LDAP
  • XML Feed
  • SSO

Question 116

Question
What information does the System Dictionary contain?
Answer
  • The definition for each table and column.
  • The human-readable labels and languages settings.
  • The language dictionary used for spell checking.
  • The information on how tables relate to each other.

Question 117

Question
Which types of tables my be extended by other tables, but not extend another table?
Answer
  • Extended Tables
  • Base Tables
  • Core Tables
  • Custom Tables

Question 118

Question
Which one of the following statements apply to a set of fields when they are coalesced during an import:
Answer
  • If a match is not found using coalesce fields, the system does not create a Transform Map.
  • If a match is found using the coalesce fields, the system creates a new record.
  • If a match is found using the coalesce fields, the existing record is updated with the information being imported.
  • If a match is not found using the coalesce fields, the existing record is updated with the information being imported.

Question 119

Question
When using the Load Data Transform Map process, what is the Mapping Assist used for?
Answer
  • Mapping fields using a Field Map
  • Mapping fields using Transform History
  • Mapping fields using the Import Log
  • Mapping fields using an SLA

Question 120

Question
Which one of the following statements is true about Column Context Menus?
Answer
  • It displays actions related to viewing and filtering the entire list.
  • It displays actions such as view form, view related tasks and add relationship.
  • It displays actions related to filtering options, assigning tags and search.
  • It displays actions such as creating quick reports, configuring the list and exporting data.

Question 121

Question
REQ number in the Service Catalog represents...
Answer
  • The task to complete
  • The individual item in the order
  • The order number
  • The stage

Question 122

Question
What is the purpose of Related Lists?
Answer
  • To present related records
  • To present related fields
  • To dot-walk to a core table
  • To create a one-to-many relationship

Question 123

Question
What is the path an Administrator could take to view the fulfillment stage task list for an order placed by a user?
Answer
  • RITM (Number) > REQ (Number) > PROCUREMENT (Number)
  • REQ (Number) > RITM (Number) > TASK (Number)
  • FULFILLMENT (Number) > RITM (Number) > TASK (Number)
  • REQ (Number) > RITM (Number) > PROCUREMENT (Number)

Question 124

Question
How is the Event Log different from the Event Registry?
Answer
  • Event Log contains generated Events, the Event Registry is a table of Event definitions
  • Event Log is the same as the Event Registry
  • Event Log is formatted in the Log style, the Event Registry displays different fields.
  • Event Log lists Events that were triggered by integrations, the Event Registry lists the Events that were triggered during the day (24-hour period).

Question 125

Question
When searching using the App Navigator search field, what can be returned? Choose 3 answers:
Answer
  • Favorites
  • Names of Applications and Modules
  • History Records
  • Titles of Dashboard Gauges

Question 126

Question
What is a formatter?
Answer
  • A formatter allows you to populate fields automatically.
  • A formatter allows you to configure applications on you instance.
  • A formatter is a set of conditions applied to a table to help find and work with data.
  • A formatter is a form element used to display information that is not a field in the record.

Question 127

Question
Reports can be created from which different places in the platform?Choose 2:
Answer
  • View/Run module
  • List column heading
  • Metrics module
  • Statistics module

Question 128

Question
Which Statement correctly describes Access Control rule evaluation?
Answer
  • Rules are evaluated from the general to the specific, so a table rule must be active to continue.
  • If more than one rule applies to a row, the older rule is evaluated first.
  • If a row level rule and a field level rule exist, both must be true before an operation is allowed.
  • Rules are evaluated using roles. The role with the most permissions evaluates the rules first.
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