2887046
Question 1
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Patron says, “I think I have court today. Can you look at my papers and tell me where to go?”
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Substantive Self Help
Question 2
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Member responds, “Come with me. I can show you where your courtroom is.”
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Question 3
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Member responds, “You want information on immigration? Let’s sit at this computer, and look for some answers.”
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Question 4
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Member responds, “There is a family law help desk on Wednesdays at 10am in room 107.”
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Question 5
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Patron says, “Where is the bathroom?”
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Question 6
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Member responds, “You want to file an uncontested divorce. We can look up the steps on this website.”
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Question 7
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Patron says, “I need documents for a name change. Where can I get them?”
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Question 8
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Member responds, “That’s in the law library. Do you want me to walk with you?”
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Question 9
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Member responds, “You’ve filled out this fee waiver. Let’s go file it.”
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Question 10
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Patron says, “Where is the courtroom 305?”
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Question 11
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Patron says, “Where is the Vital Records office?”
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Question 12
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Member responds, “The help desk said they couldn’t help you? You can try to find a lawyer through this referral program.”
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Question 13
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Patron says, “Can I get my marriage license in this building?”
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Question 14
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Member responds, “Let me walk you to the elevators.”
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Question 15
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Member responds, “This is a legal aid organization’s phone number. You can call them for more help.”
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Question 16
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Member responds, “Ok. Let’s sit down and fill out this form.”
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Question 17
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Patron says, “I missed my court date. Where do I go?”
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Question 18
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Member responds, “It’s a little confusing to get to that office from here. I’ll walk with you.”
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Question 19
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Patron says, “How do I get to the clerk’s office?’
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Question 20
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Member responds, “If you go to IllinoisLegalAid.org, you can find more information about evictions.”
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