Casper Quiz

Question

How many nights do our customers have to try the bed?

Answer 1

40 x 30 x 10

Answer 2

20 x 21 x 41

Answer 3

15 x 30 x 55

Answer 4

20 x 20 x 20

Answer 5

39 x 75 x 10

Answer 6

40 x 76 x 10

Answer 7

29 x 80 x 10

Answer 8

39 x 80 x 10

Answer 9

45 x 80 x 10

Answer 10

33 x 75 x 10

Answer 11

54 x 75 x 10

Answer 12

55 x 75 x 10

Answer 13

60 x 80 x 10

Answer 14

60 x 80 x 10

Answer 15

65 x 80 x 10

Answer 16

70 x 80 x 10

Answer 17

76 x 80 x 10

Answer 18

75 x 80 x 10

Answer 19

80 x 80 x 10

Answer 20

72 x 84 x 10

Answer 21

75 x 85 x 10

Answer 22

60 x 86 x 10

Answer 23

76 x 80 x 10

Answer 24

1.5 inches

Answer 25

2.0 inches

Answer 26

6.0 inches

Answer 27

1.5 inches

Answer 28

2.0 inches

Answer 29

6.0 inches

Answer 30

5.0 inches

Answer 31

6.5 inches

Answer 32

50- 60 LBS

Answer 33

90 - 100 LBS

Answer 34

1 million LBS

Answer 35

90-100 LBS

Answer 36

How much do you weigh?

Answer 37

What is the temperature of the bedroom?

Answer 38

What base is the Casper on?

Answer 39

Salesforce

Answer 40

slacking Andrew with the order number

Answer 41

obtaining pictures of the damage

Answer 42

issuing a 100 dollar apology

Answer 43

any boxspring

Answer 44

platform bed with a flat wooden base

Answer 45

call up UPS Preferred to issue a complaint

Answer 46

obtain documentation of the damage to forward along to Liesl

Answer 47

send them a return label to ship the bed back

Answer 48

Yes, we can order them an Uber!

Answer 49

They can take their own transportation and we will reimburse them.

Answer 50

They have to pick up their free Casper on their own.

Answer 51

No, you ask the customer is they are willing to drop it off at the Salvation Army and you will compensate them for their gas and transportation.

Answer 52

You look into new and existing End Destinations where we may be able to donate the Casper.

Answer 53

Yes, you want to get it out of the customer's home as fast as possible.

Answer 54

Sure! You will schedule the pickup according to the customer's preference.

Answer 55

The Salvation Army will allocate a time slot for the pickup after 7am on the day of the pickup, not earlier.

Answer 56

The Salvation Army can not give out any time frames so the customer should just leave the Casper outside if they know they won't be home.

Answer 57

Create a reimbursement

Answer 58

Add a payment

Answer 59

Create a return authorization

Answer 60

Send an email to support@casper.com

Answer 61

Please leave a receipt

Answer 62

Call 1-888-498-0003

Answer 63

Email the customer with the template called "Reschedule: 1-800-GOT-JUNK"

Answer 64

Email the customer and ask them to call 1-800-GOT-JUNK with the Job ID #

Answer 65

Email 1-800-GOT-JUNK with the Job ID # and ask for the new time slot

Answer 66

So the CX team has as much information as possible for tough cases

Answer 67

So the customer can read them and understand our workflow

Answer 68

So the CX team can reassign cases every morning before 9:30 AM

Answer 69

Thank the customer, send the receipt to Bekah or Howard, issue a return in Spree, and mark the case as "Solved" in Salesforce.

Answer 70

Thank the customer, put the receipt in the Dropbox folder, issue a return in Spree, and close out the case by changing multiple Salesforce details.

Answer 71

Thank Salvation Army, send the return survey to the customer, mark the case as "Closed" in Salesforce, and add an adjustment in Spree.

Answer 72

Changing the warehouse

Answer 73

Hitting update shipment

Answer 74

Putting the tracking number in the "tracking box"

Answer 75

Hitting "marked as shipped"

Answer 76

Forwarding an email to the customer with shipping info

Answer 77

0 business days

Answer 78

1 business days

Answer 79

2 business days

Answer 80

Beds coming back to us

Answer 81

Tracking no scans

Answer 82

Tracking missed delivery attempts

Answer 83

All of the above

Answer 84

The person's name

Answer 85

Their estimated arrival date in spree

Answer 86

A brief description of the issue

Answer 87

All of the above

Answer 88

Make sure that the signature requirement is off.

Answer 89

Copy and paste the instruction into the UPS Special Instructions space.

Answer 90

If the signature requirement isn't off, follow up with customer.

Answer 91

All of the above

Answer 92

Brad Sherman's website, and only in NYC

Answer 93

Casper's website, and anywhere in the US

Answer 94

Amazon, and only in NYC

Answer 95

Just reschedule in Bedpost. Nothing else.

Answer 96

Just email UX. Nothing else.

Answer 97

If it's part of a shipment batch, email UX. If it's not, reschedule in Bedpost.

Answer 98

Before 10 AM for delivery after 3 PM

Answer 99

Before 10:30 AM for delivery after 3:30 PM

Answer 100

Before 12 PM for delivery after 4 PM

Answer 101

Before 2 PM for delivery after 6 PM

Answer 102

10 am & 4 pm

Answer 103

11 am & 5 pm

Answer 104

12 pm & 6 pm

Answer 105

2 pm & 6 pm

Answer 106

The order being delivered in an Escalade

Answer 107

The order being jumped to the top of the production queue for orders of that size

Answer 108

Elite Foam ensuring that order is manufactured that day, and ships out

Answer 109

All of the above

Answer 110

Add the new Line Item; create an adjustment for the value of the original Line Item (plus tax); charge/refund any difference in price; coordinate pickup of first Line Item

Answer 111

Add the new Line Item; Create an RMA for the first Line Item; charge/refund any difference in price; coordinate pickup of first Line Item

Answer 112

Add the new Line Item; create an adjustment for the value of the new Line Item (plus tax); refund the original charge

Answer 113

A customer's return is completed

Answer 114

A customer reaches out to initiate a return

Answer 115

A customer's pickup has been scheduled

Answer 116

Of course!

Answer 117

We're not supposed to, but we often oblige when people ask nicely

Answer 118

No. Not at all. Not under any circumstances.

Answer 119

Of course!

Answer 120

We're not supposed to, but we often oblige when people ask nicely

Answer 121

No. Not at all. Not under any circumstances.

Answer 122

Cost, Reliability, Proximity

Answer 123

Cost, Professionalism, Proximity

Answer 124

Cost, Reliability, Professionalism

Answer 125

Cost, Professionalism, Popularity

Answer 126

Coordinating pickup with the customer

Answer 127

Giving the customer a 15 minute head’s up before coming to pickup

Answer 128

Greeting the customer in-person upon arrival at their home

Answer 129

Never, Friends of Casper should hire professionals to pickup the Casper for them

Answer 130

Weekday Afternoons

Answer 131

Weekday Evenings

Answer 132

Charities that pickup mattresses

Answer 133

Charities accepting mattress donations without pickup capabilities

Answer 134

Junk Haulers

Answer 135

All of the Above

	Created by CasperCX over 9 years ago

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Casper Quiz

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Resource summary

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Question 2

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