3186523
Description
Quiz by Erica Earle, updated more than 1 year ago
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Created by Erica Earle
over 9 years ago
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Question 1
Question
A technician is asked by another technician at his company to identify the host name of a device using a specific ip address. which of the following commands would be used to obtain this information?
Answer
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Nslookup
-
Ipconfig
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Ping
-
Netstat
Question 2
Question
Which of the following feature would most likely be associated with a tablet mobile device? (select two)
Answer
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dvd player
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separate input device required
-
field serviceable parts
-
solid state drive
-
removable drive
-
multitouch
Question 3
Question
Ann a user reports she cannot connect to any local network resources and no internet. address is 169.254.13.197
Answer
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Wrote incorrect password
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not able to reach dhcp
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incorrect subnet mask
Question 4
Question
which of the following is a virus that is capable of spreading from one computer to another on a network?
Answer
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spy bot
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trojan
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rootkit
-
worm
Question 5
Question
A technician would most likely use windows Pe on a windows 7 system when trying to perform which of the following?
Answer
-
Install new programs outside the os
-
fix file system error outside the os
-
print specialized reports of processes starting at boot
-
install new hardware with appropriate drivers
Question 6
Question
A home user has forgotten their password and cannot log into their windows xp home pc. they do not want to loose any information. which of the following should be used first, assuming that the user and set up the pc?
Answer
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Restart in safe mode and log in as administrator
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use third party software to change password
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reinstall the os from resources cd
-
log in as administrator from start up screen
Question 7
Question
A technician is troubleshooting a reported wireless connectivity problem with a user's laptop. the 802.11a access point is located in one of the corners of a square office with 100 meters walls, while user's office is on the opposite corner. the users laptop is able to wirelessly pair with a printer located in the middle of the office and the user can print in ad hoc mode. which of the following is the reason the user is unable to connect to the internet?
Answer
-
802.11a only support ad-hoc mode
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the laptop nic is faulty
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Rf signal is not received from wap
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the printer is not connected to wap
Question 8
Question
which of the following utilities should be used before installing new hardware in a computer?
Answer
-
system file checker
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windows update
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security center
-
system restore
Question 9
Question
An administrator would like a file to retain its archival bit status, but wishes to store it on another drive than the one it was created on. which of the following commands would best suit this need?
Answer
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dir/ a
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copy
-
xcopy /a
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attrib +a
Question 10
Question
A soho user has asked a technician to configure email functionality with a desktop email client. which of the following protocols needs to be configured so the user can send email to other user?
Answer
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pop3
-
Snmp
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Smtp
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Icmp
Question 11
Question
A user highlight confidential information on an old hard drive. which of the following methods would best ensure that the data can never be recovered
Answer
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format /q
-
overwrite program
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Degaussing tool
-
low level format
Question 12
Question
In order to prevent read errors on hard drive, which of the following maintenance tools should be set regular schedule?
Answer
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check disk
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system back up
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disk defragmentation
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windows update
Question 13
Question
A user has called in a helpdesk ticket about their monitor not powering on but their pc does. which of the following would be the first thing the technician would check.
Answer
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power cable
-
power settings
-
video cable
-
video settings
Question 14
Question
A laser printer is printing images titled on a page. which component is the problem?
Answer
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paper registration assembly
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toner cartridges
-
laser scanner assembly
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fusing assembly
Question 15
Question
A user's computer consistently shuts down several minutes after booting. when the technician reboots the computer a message stating cpu fan failure appears. which of the following is most likely reason the computer shuts down?
Answer
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overheating
-
power supply fan
-
faulty cpu
-
high humidity
Question 16
Question
when running a combination of full and incremental back ups, which of the following represents the required tapes in order to completely restore a system?
Answer
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the system cannot be restored completely using full and incremental backups
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only the latest incremental back up is required
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only the latest full back up is required
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the latest full and all incremental backups since the last full backup
Question 17
Question
a technician is asked to set up a wired kiosk laptop for office visitors to use for internet access only. which of the following would be most important in securing this type of set up ?
Answer
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disabling the administrator account
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requiring personal information to be entered before use
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changing the default usernames for all the kiosk accounts
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restricting user permissions for the kiosk accounts
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setting a string password for all kiosk accounts
Question 18
Question
A company has replaced all computers in there accounting department. due to the sensitive nature of the department, company management has decided to remove and destroy all hard drive prior to donating the computer to a local charity. now that the drives are removed, which of the following is the most efficient method of destroying the hard drives to prevent sensitive information from being leaked?
Answer
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drive wiping
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formatting
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overwriting
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degassing
Question 19
Question
which of the operating system can be upgraded to windows 7 professional ?
Answer
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windows 7 enterprise
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windows vista home premium
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windows xp professional
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windows vista bussiness
Question 20
Question
A printer has been repurposed to another part of the building. when configured to work with the new department, it intermittently prints and at times print unrequested jobs. the cable tester reveals the ethernet cable properly configured.
Answer
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incorrect driver
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ip conflict
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slow transfer speeds
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limited connectivicty
Question 21
Question
A technician is installing windows 7 on a new pc. which of the following would be a third party driver most likely need during installation of windows 7 on a new pc?
Answer
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network
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video
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raid
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sound
Question 22
Question
A laser printer has just had its toner cartridge removed and toner has leaked inside and out. the best method to remove spilled toner both inside and outside of the printer is which of the following?
Answer
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esd valcum
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damp towel
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maintenance kit
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compressed air
Question 23
Question
which of the following provides protection against the ddos attacks?
Answer
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RFID badge
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Uac
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firewall
-
anitvirus
Question 24
Question
To which of the following security methods does "user authentication/strong passwords" belongs?
Answer
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digital security
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principal of least privilege
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physical security
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user education
Question 25
Question
A customer wrote an email password on a piece of paper and has misplaced it. the customer wants to know if the account has been compromised. which of the following symptoms will most likely indicate that this has occurred.
Answer
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Pop-ups
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Lack of internet connectivity
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change home page
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undeliverable e-mail returns
Question 26
Question
A windows xp computer is displaying an error message stating "virtual memory running low". which of the following tabs in the system control panel is used to reconfigure virtual memory settings?
Answer
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remote desktop
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remote settings
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hardware
-
Advance
Question 27
Question
Which of the following should a technician use to troubleshoot a software Raid "predictive failure" error message?
Answer
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raid controller logs
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disk management
-
windows application logs
-
bios settings
Question 28
Question
which of the following is a device intended to prevent physical access to a facility?
Answer
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tailgate
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bollard
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firewall
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mantrap
Question 29
Question
An administrator needs to temporarily change the hostname of a computer that is on the company's domain. which of the following would be the best way to accomplish this and still maintain access to the individual roaming profiles network shares?
Answer
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add the pc to the work group and reboot .rename the pc and reboot . rejoin the pc to the domain
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change the name of pc. join it to the work group and then to the domain.
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add the pc to the workgroup and reboot. rejoin the pc to the domain . rename the pc and reboot
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change the name of pc and reboot. rejoin it to the domain and reboot.
Question 30
Question
After gaining administrative access, a malicious intruder might leave which of the following behind on a compromised system to allow for continued monitoring and access?
Answer
-
trojan horse
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logic bomb
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spyware
-
rookit
Question 31
Question
a technician is interested in running a test to see how much latency exist between a workstation and a device at 10.0.0.15. which of the following command line tools could be used to accomplish this?
Answer
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ipconfig 10.0.0.15
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nslookup 10.0.0.15
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netstat 10.0.0.15
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ping 10.0.0.15
Question 32
Question
which of the following is the greatest security for a soho wireless network ?
Answer
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enable a shared wpa key
-
enable mac filter
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use the highest transmit power setting
-
disable the ssid broadcast
Question 33
Question
Joe, a technician is asked by another technician at his company to identify the host name of a device using a specific ip address. which of the following commands would be used to obtain this information?
Answer
-
Ns lookup
-
ipconfig
-
ping
-
netstat
Question 34
Question
Which of the following items differentiates windows 7 enterprise from windows 7 ultimate?
Answer
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supporting multilingual user interface
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requires volume liscense
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can join active directory domain
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can use bitlocker encryption
Question 35
Question
A technician is troubleshooting an issue with a set of services that are running on a computer. which of the following commands can be used to affect the status of services running on a computer? (select two)
Answer
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net computer
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net use
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net pause
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net stop
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net session
Question 36
Question
A computer system uses a large CRT. The display is experiencing display issues around the edges. The technician suspects something in the computing environment is causing the problem. Which of the following should most likely be moved to reduce the issue?
Answer
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unshielded speakers
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wireless directional antennas
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wireless access point
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high speed laser printers
Question 37
Question
When a pc boots, the operating system reports the incorrect day and year for a few minutes before it eventually displays the correct time. Which of the following should the technician do to fix this issue?
Answer
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open the pc and replace the cmos battery
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change the pc to use ntp for time synchonization
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change the timezone from utc to the correct time zone
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set the date and time manually in the bios
Question 38
Question
A user claims that they recently had a virus infection and after it was cleared the user web browser is redirected to the same incorrect website when it is opened. Which of the following should the technician check first?
Answer
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verify the browser cookies have been cleared
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run ipconfig/flushdns
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check that a browser version is the latest release
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run ipconfig/all and verify the correct dhcp
Question 39
Question
A user cannot connect to their home wireless network. Which of the following should a technician do first?
Answer
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identify user changes to the computer
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establish a plan of action to resolve the problem
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establish a theory of probable cause
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verify full system fuctionality
Question 40
Question
A customer want to setup a SOHO wired network. The customer needs assistance in setting up static IP addresses on three computers on the network. Which of the following is the best solution for the technician to implement?
Answer
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internet options>Connection>network>LAN setting>choose proxy server , type in the IP address
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Windows firewall>the connections tab>add exception>change scope, type in the IP address
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Internet options>advance tab>LAN settings, type in the IP address
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local Area Connections>Properties>TCP/IP>Properties>General>specify, type in the IP Address
Question 41
Question
A computer shuts down and often will not turn on again for an hour or so. Which of the following tools should a technician use first to troubleshoot this?
Answer
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power supply tester
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loopback plug
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post card
-
ohm meter
Question 42
Question
A computer's first boot device is set to CD ROM drive, but there is no bootable disk inserted in the cd rom. Which of the following will occur?
Answer
-
The system will restart until a bootable media is inserted in the cd rom drive
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The system will hang and the non-bootable device found error message will appear on the screen
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The system will attempt to boot from the next device listed in the boot options of the bios
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The system will hang and the operating system missing error will appear on the screen
Question 43
Question
A user downloaded an android app directly from a developer's website and is unable to install it on their smartphone. Which of the following allow the user to install the app
Answer
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install a recovery image
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allow apps from unknown source
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enable near field communication
-
gain root access
Question 44
Question
Which of the following is a disadvantage of running a virtual machine?
Answer
-
Decrease performance
-
long recovery time
-
hard drive compatibility
-
difficult software testing
Question 45
Question
In Windows 7-Which of the following is the most restrictive network location setting to control sharing files and granting access to a computer over network?
Answer
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home
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public
-
wan
-
work
Question 46
Question
When using a pc on a windows domain, which of the following is the most critical services when connecting to multiple files, print, and email servers
Answer
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internet connection sharing services
-
windows firewall services
-
computer browser services
-
dns service
Question 47
Question
A User states they constantly get pop-ups on their computer asking them to buy a product. Which of the following is this known as?
Answer
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shoulder surfing
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phishing
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social engineering
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malware
Question 48
Question
A technician is encountering problems during the upgrade process of a late Pentium 4 HT processor PC from Windows XP Professional to a Windows 7 Professional x64 OS. What could be the problem?
Answer
-
Pentium 4 HT Processor are 64-bit compatible but do not support the x64 instruction set
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The BIOS needs to be configured to enable x64 support
-
Windows XP can only be directly upgrade to Windows 7 Home Basic and Home Premium Edition
-
Pentium 4 HT processors are not 64-bit compatible
Question 49
Question
A user has a remote share that requires them to authenticate with a different set of credentials. Which of the following commands could a technician use to map this share?
Answer
-
tracert
-
net use
-
Ns lookup
-
Netstat
Question 50
Question
Which of the following OS based features limit access to a workstation?(Select TWO)
Answer
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User permissions
-
strong password
-
employee badge
-
privacy filter
-
mac filter
Question 51
Question
A technician is hardening the security on a wired SOHOrouter and needs the router to still be able to connect to the internet. Which of the following methods would the technician do to achieve this?
Answer
-
disable nat
-
disable the ssid
-
disable unused ports
-
enable wpa2
Question 52
Question
Ann is trying to pair her smartphone with her laptop to re-sync her contacts her smartphone is not discovering the laptop during Bluetooth discovery. Ann re-installs the Bluetooth drivers but receives an error that no Bluetooth hardware is found. Which of the following is the cause of the problem/
Answer
-
The Wi-Fi antenna around the display is unplugge
-
Incorrect PIN is being used to pair the device
-
The Smartphone is too far away
-
bluetooth is disabled in the BIOS
Question 53
Question
After performing a wireless survey, a technician report the following data?
WPA -Name Channel
WAP1 -6
WAP2 -8
WPA3 -9
Which of the following channels should the technician use for the SOHO WAP to be installed next?
Answer
-
1
-
3
-
7
-
11
Question 54
Question
A user is connected to home wireless and can see shared folders on the other computers on the network,but cannot connect to the internet. What tools should the user use to best troubleshoot the issue?
Answer
-
dir /a
-
copy
-
xcopy /a
-
attrib +a
Question 55
Question
A technician wants to test on Windows 7 before deploying on a workstation. Which of the following must be completed first in order to run Windows 7 from a bootable USB drive?
Answer
-
format usb drive to fat16
-
copy over boot.ini
-
create a primary partition to make it active
-
copy over config file
Question 56
Question
A laptop's number lock and scroll lock lights are blinking in a certain sequence and is not booting. Which if the following would a technician do first in this situation?
Answer
-
install a replacement memory module
-
Consult the manufacturer website for diagnostics code
-
Attempt to boot into safe mode
-
Install a replacement hard drive
Question 57
Question
The manager had requested that their laptop be setup so that a static IP can be assigned to the wireless card while in the office, but have the ability to utilize DHCP when at home. Which of the following windows 7 options can accomplish this?
Answer
-
ipconfig command utility
-
client for microsoft networks
-
manager wireless networks
-
alternate configuratiion
Question 58
Question
A technician is dispatched to a business where it is discovered that two physical hard drives in RAID 5 configuration have failed. Which of the following is the best solution?
Answer
-
Replace the whole array. The other drives will soon fail
-
Replace the two failed drives and restore from the latest backup
-
Replace only one drive and restore from the latest backup
-
Replace one drive at a time and allow the RAID to rebuild
Question 59
Question
A user has been reporting their computer is running slow on Fridays after being used all week. A technician believes the problem can be resolved by rebooting the computer. Using the shutdown command in the command prompt on the remote computer,which of the following switches would the technician use to reboot the computer?
Answer
-
-r
-
-s
-
-a
-
-1
Question 60
Question
Joe a user reports the printer in his department is shared through a workstation but people consistently turn the workstation off. Which of the following tools would be used to correct this issue?
Answer
-
computer management
-
local security policy
-
advance security
-
msconfig
Question 61
Question
A user calls the helpdesk to report that print jobs coming from a laser printer in the office are losing most of their toner due to being touched by hand smudge. The printer was recently serviced with a new fuser unit. Which of the following problems is MOST likely affecting the printer?
Answer
-
The fuser is not heating up to proper temperature levels necessary
-
The pickup rollers are likely dirty and leaving paper dust on all printed page
-
The printer’s firmware was not updated with the installation of the new fuse
-
The fuser was installed backwards and is not evenly heating printed page
Question 62
Question
A user wishes to purchase a specialized application for just one desktop PC that will interact with their cell phones , exchanging critical data for remote access. Which of the following features is the MOST important to consider prior to making the purchase
Answer
-
Type of memory available in the desktop and in the phone
-
Minimum desktop OS and phone OS requirement
-
Software licensing for multiple installations
-
Frequency if the wireless connection between devices
Question 63
Question
A user reports their laptop is shutting down each time they are idle for a short period of time. Which of the following options would the technician use to remedy the issue
Answer
-
disk management
-
power options
-
display
-
system performance
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