39027475
Description
Quiz by Contact / Gaby.tv, updated 17 days ago
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Created by Contact / Gaby.tv
about 1 year ago
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Question 1
Question
What are the four stages of the negotiation process?
Answer
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Contacting parties Organising a meeting Setting ground rules Closing the deal
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Preparation Exchanging information Bargaining Closing the deal
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Calling the prospect Exchanging information Organising a meeting Bargaining
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Bargaining Exchanging information Negotiating Closing the deal
Question 2
Question
What does the word “mindful” mean?
Answer
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To take care of someone’s physical well being
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To be conscious or aware of something
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To be conscientious
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To be attentive
Question 3
Question
What is meant by “exchanging information” in the negotiating process?
Answer
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Voicing one’s interests and wishes
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Communicating your disappointment
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Speaking about your correspondances
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Speaking about the daily operations of you business
Question 4
Question
When can bargaining begin?
Answer
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After closing the deal
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Before exchanging information
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Once both parties interests have been communicated
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When you disagree with the other parties conditions
Question 5
Question
What type of relationship should be maintained during the negotiation process?
Answer
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a subjective relationship
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a collegial relationship
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a distant relationship
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a one on one relationship
Question 6
Question
What is meant by “hear the other party out”
Answer
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Speak while the other party is speaking
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Try to understand what the other party is saying
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Anticipate the needs of the other party
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Listen to someone until they have finished speaking
Question 7
Question
Why is it important to have a written contract at the end of a deal?
Answer
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To protect your own interests
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For both parties to be held legally accountable
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To hang on your wall
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To use to compare other deals with
Question 8
Question
What is the difference between a rule and a principle?
Answer
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Principles can be enforced where as rules cannot be
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rules allow for more creativity
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principles allow for more freedom
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rules are linear whereas principles are organic
Question 9
Question
Which negotiation strategy is the ideal strategy?
Answer
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WIn-lose
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Lose-lose
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Compromise
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Lose-win
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Win-win
Question 10
Question
What characterises the lose-lose scenario?
Answer
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anger
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conflict avoidance
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over-sharing
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disliking the other parties interests
Question 11
Question
Which strategy is characterized by accommodating the other party?
Answer
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Compromise
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Lose-win
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Win-win
Question 12
Question
What strategy is characterised by collaborative negotiation?
Answer
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Win-win
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Win-lose
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Compromise
Question 13
Question
A negotiation is a strategic discussion where concessions are not necessary.
Answer
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True
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False
Question 14
Question
The etymology of the word negotiate means..
Answer
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to fight
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to discuss business
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to carry on business
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to enjoy banter
Question 15
Question
Why is it important in a negotiation to separate the party from the issue?
Answer
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to achieve your goals
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to turn the party into a partner
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to show that you understand the negotiation process
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to improve your communication style
Question 16
Question
Finding a solution is easier if I am...
Answer
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position focused
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interest focused
Question 17
Question
After developing criteria why is it important to develop options?
Answer
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So that the other party will be happy with the outcome
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So we achieve what we intended to achieve
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Because people like to choose
Question 18
Question
What is required to find a sustainable solution?
Answer
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Understanding of the recycling process
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A CSR department
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The ability for both parties to choose an option based on criteria
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A competitive spirit
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