Customer Service Quiz

Always right

Almost right

Often lying

Always the customer

Have trouble in their primary relationships

Are doing you a service in identifying what isn’t working in your business or organization

Has something personal against me

CredR Relationship Management

Communicating Random Meaning

Customer Relationship Management

To be heard and have their experience validated

Something for nothing

Defame the company by all means

Are the afterthought that cleans up messes other departments cause

Are always at the receiving end

Are leaders in understanding customer behavior patterns and build customer loyalty

At least 20% of its employees must work in the customer service department

Its managers must at one time have been CSRs

Customer service must be addressed by all departments

A new program where customers care for themselves

A philosophy wherein the customer is wrapped in service even before a problem arises

Advisors take calls and handle emails

An environment where customer service permeates the thinking of the entire company

A mythical civilization in which everyone smiles and welcomes you when they meet