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Intro To Human Resources Chapter 9,10,11

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this is a quiz for NBCC Intro to HR students final test on chapters 9-11
Bradford Richard
Quiz by Bradford Richard, updated more than 1 year ago
Bradford Richard
Created by Bradford Richard about 9 years ago
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Resource summary

Question 1

Question
Unions have a role in organizations because some degree of conflict is inevitable between workers and management
Answer
  • True
  • False

Question 2

Question
The Canadian Labour Congress is Canada's largest labour union.
Answer
  • True
  • False

Question 3

Question
Administration of the collective agreement largely takes place at the local union level.
Answer
  • True
  • False

Question 4

Question
The overall rate of unionization (union density) has been increasing during the last decade.
Answer
  • True
  • False

Question 5

Question
In 2011, women outnumbered men in the workforce and as members of unions.
Answer
  • True
  • False

Question 6

Question
The Rand Formula makes the payment of union dues voluntary for members.
Answer
  • True
  • False

Question 7

Question
In Canada, labour relations is primarily a provincial/territorial responsibility.
Answer
  • True
  • False

Question 8

Question
Unions can be certified (voted in) and decertified (voted out).
Answer
  • True
  • False

Question 9

Question
. Over the last two decades, the use of joint labour-management committees has declined.
Answer
  • True
  • False

Question 10

Question
A lockout is initiated by the employer.
Answer
  • True
  • False

Question 11

Question
The country in which an organization's headquarters is located is the home country.
Answer
  • True
  • False

Question 12

Question
A multinational company represents the highest level of global participation.
Answer
  • True
  • False

Question 13

Question
Canada has a high power distance and long-term orientation culture.
Answer
  • True
  • False

Question 14

Question
Job design aimed at employee involvement can be problematic in cultures with high power distance.
Answer
  • True
  • False

Question 15

Question
An organization that expands internationally does not require expertise in the host country's legal system because the organization is only required to adhere to the home country's laws and regulations.
Answer
  • True
  • False

Question 16

Question
Organizations fill many key foreign positions with home-country or third-country nationals.
Answer
  • True
  • False

Question 17

Question
Virtual expatriates are employees who never return to the home country, but rather spend their entire careers moving from one foreign assignment to another.
Answer
  • True
  • False

Question 18

Question
Tax equalization allowance ensures that the worker neither gains nor loses with regards to tax liability as a result of an international assignment.
Answer
  • True
  • False

Question 19

Question
Validation involves giving expatriates recognition for their international service when they return home.
Answer
  • True
  • False

Question 20

Question
According to research, organizations that introduce integrated high-performance work practices usually experience increases in productivity and long-term financial performance.
Answer
  • True
  • False

Question 21

Question
One of the most popular ways to empower employees is to design work so that it can be performed on an individual basis.
Answer
  • True
  • False

Question 22

Question
A learning culture creates the conditions in which managers encourage flexibility and experimentation.
Answer
  • True
  • False

Question 23

Question
Employee engagement refers to giving employees responsibility and authority to make decisions.
Answer
  • True
  • False

Question 24

Question
The usual way to measure satisfaction or engagement is with a survey.
Answer
  • True
  • False

Question 25

Question
An exit interview is a meeting with an employee to explore his or her thoughts and feelings about the job and to uncover issues in the effort to prevent that employee from becoming disgruntled.
Answer
  • True
  • False

Question 26

Question
Research has found that employee participation in decisions about pay policies is linked to greater satisfaction with the pay and the job.
Answer
  • True
  • False

Question 27

Question
An official written warning is the usual first step in progressive discipline.
Answer
  • True
  • False

Question 28

Question
It is estimated that the majority of mergers and acquisitions actually reduce shareholder value.
Answer
  • True
  • False

Question 29

Question
An expert system is designed to recommend the same actions that a human expert would in a similar situation.
Answer
  • True
  • False

Question 30

Question
A benefit of self-service is that employees can help themselves to information they need when they need it, instead of contacting an HR staff person.
Answer
  • True
  • False

Question 31

Question
Which of the following is NOT an element of a high-performance work system?
Answer
  • Organizational structure
  • Reward systems
  • Task design
  • Information systems
  • All of the above are elements of a high-performance work system

Question 32

Question
High-performance work systems yield all but one of the following. Identify the exception.
Answer
  • High product quality
  • Higher employee turnover
  • Higher productivity
  • Higher profits
  • Satisfied customers

Question 33

Question
An organization that supports lifelong learning by enabling all employees to acquire and share knowledge is known as a(n):
Answer
  • e-learning organization.
  • adaptive organization.
  • learning organization.
  • next-generation organization.
  • knowledge organization.

Question 34

Question
Some organizations are moving beyond concern with job satisfaction and are attempting to cultivate ____________ where employees are satisfied, committed to, and prepared to support what is important to the organization.
Answer
  • employee retention
  • employee engagement
  • employee equity
  • superior results
  • managerial engagement

Question 35

Question
A meeting of a departing employee with the employee's supervisor and/or human resource specialist to discuss the employee's reasons for leaving is called a(n):
Answer
  • stay interview.
  • survey
  • exit interview.
  • retention bonus.
  • none of the above.

Question 36

Question
Turnover initiated by employees (when the organization would prefer to keep them) is called:
Answer
  • involuntary turnover.
  • dissatisfaction turnover.
  • constructive turnover.
  • voluntary turnover.
  • severance

Question 37

Question
What is the usual first step in a progressive discipline system?
Answer
  • Termination
  • Temporary suspension
  • Official written warning
  • Verbal warning
  • Threat of a temporary suspension

Question 38

Question
Creating a formal discipline process is a primary responsibility of:
Answer
  • the human resource department.
  • supervisors and line managers.
  • employees (unions).
  • the government.
  • all of the above.

Question 39

Question
The more socially and environmentally responsible a company is:
Answer
  • the lower profits will be.
  • the lower the company's satisfaction scores will be.
  • the lower the company's employee engagement scores will be.
  • the lower the company's total shareholder returns will be.
  • the more attractive it becomes as an employer.

Question 40

Question
Which one of the following terms refers to computations and calculations involved in reviewing and documenting HRM decisions and practices?
Answer
  • e-HRM
  • Transaction processing
  • Expert systems
  • Outsourcing
  • Decision support systems

Question 41

Question
You wish to test a range of assumptions about the availability of a certain skill in the labour market by looking at the impact of the assumptions on the success of different recruiting plans. Which one of the following systems would you use?
Answer
  • Decision support system
  • Expert system
  • E-HRM system
  • Human Resource Information System
  • Transactional processing system

Question 42

Question
A computer system that incorporates the decision rules used by people who are considered to have expertise in a certain area is a(n):
Answer
  • decision support system.
  • expert system.
  • E-HRM system.
  • transactional processing system.
  • Human Resource Information System.

Question 43

Question
A growing trend related to HR technology requires employees to handle many job-related tasks (such as applications for reimbursement and updates to personal information). This is referred to as:
Answer
  • HR 24/7.
  • enhanced HR customer service.
  • self-service.
  • self-selection.
  • self-direction.

Question 44

Question
A formal review of the outcomes of HRM functions based on identifying key HRM functions and measures of organizational performance is (an):
Answer
  • HRM analysis.
  • HRM needs assessment.
  • HRM outcome review.
  • HRM audit.
  • none of the above.

Question 45

Question
An individual who was born in Canada and is currently working in Spain for a company headquartered in Germany would be considered a:
Answer
  • home-country national.
  • host-country national.
  • third-country national.
  • home-country expatriate.
  • none of the above.

Question 46

Question
A firm that is currently shipping domestically produced items to other countries to be sold there is at what level of international participation?
Answer
  • Exporting
  • Subsidiary operations
  • Multinational
  • Global
  • Host-country consolidation

Question 47

Question
What type of organization operates at the highest level of involvement in the global marketplace?
Answer
  • Exporting
  • Domestic
  • International
  • Multinational
  • Global

Question 48

Question
The most important influence on international HRM is the _________ of the country in which a facility is located.
Answer
  • political-legal system
  • educational system
  • culture
  • economic system
  • power distance

Question 49

Question
Valuing achievement, money making, assertiveness, and competition are associated with what type of culture?
Answer
  • Short-term orientation
  • Masculine culture
  • High power distance culture
  • Feminine culture
  • High uncertainty avoidance

Question 50

Question
What type of cultures tend to have much flatter pay structures?
Answer
  • Masculine
  • Low uncertainty avoidance
  • High power distance
  • Collectivist
  • Long-term orientation

Question 51

Question
As an HR specialist in workforce planning, in which country would you experience the greatest freedom in reducing your company's workforce in response to a forecasted oversupply of workers?
Answer
  • Canada
  • Germany
  • Denmark
  • France
  • Sweden

Question 52

Question
The emotions that accompany an overseas assignment tend to follow a cycle of:
Answer
  • honeymoon, culture shock, recovery, and adjustment.
  • culture shock, honeymoon, learning, and adjustment.
  • honeymoon, learning, culture shock, and adjustment.
  • learning, culture shock, adjustment, and honeymoon
  • honeymoon, recovery, culture shock, and return.

Question 53

Question
Canada is high in:
Answer
  • power distance.
  • individualism.
  • uncertainty avoidance.
  • long-term orientation.
  • all of the above.

Question 54

Question
According to research, the factor that most strongly influences whether an employee completes a foreign assignment is:
Answer
  • flexibility.
  • job knowledge.
  • comfort of the employee's spouse and family.
  • pay.
  • ability to speak the foreign country's language.

Question 55

Question
Employees from cultures high in power distance would expect and respond best to a training session where:
Answer
  • they are able to discuss and ask questions about the training content.
  • a formal instructional environment exists, with a structured agenda and timetable.
  • an impromptu style is used.
  • the trainer is an expert.
  • trainees are asked to complete follow-up activities, such as development plans and other assignments.

Question 56

Question
Training known as cross-cultural preparation is needed during which phase or phases of an international assignment?
Answer
  • Preparation for departure
  • During the assignment
  • Preparation for the return home
  • All of the answers are correct.
  • Only "a" and "b."

Question 57

Question
Most organizations adjust expatriates' compensation so that it gives the employee:
Answer
  • A: the same standard of living as in the home country.
  • B: extra pay for any hardships of locating globally.
  • C: host country's prevailing wage.
  • both "a" and "b."
  • both "b" and "c."

Question 58

Question
The approach to compensating and rewarding expatriates that equalizes the purchasing power of the expatriate manager with that of employees in similar positions in the home country and provides incentives to offset any hardships incurred in the location is known as:
Answer
  • the international approach.
  • the balance sheet approach.
  • the equalization approach.
  • the host-country approach.
  • the flexible benefits approach.

Question 59

Question
The process of preparing a person to return from a foreign assignment and assisting him or her with that reentry is known as:
Answer
  • reorientation.
  • expatriation.
  • repatriation.
  • validation.
  • remuneration.

Question 60

Question
Unions have a role because some degree of ____________ is inevitable between workers and management.
Answer
  • association
  • conflict
  • violence
  • discussion
  • work

Question 61

Question
An industrial union is characterized by which one of the following?
Answer
  • Members are all in the same occupation.
  • Union leaders may try to limit the number of members in order to maintain high wages.
  • Members are linked by their work in a particular industry.
  • Members change employers more frequently than in other types of unions.
  • Members all have a particular skill or occupation.

Question 62

Question
Which union federation has the largest coverage affiliation in Canada?
Answer
  • The federal government
  • Industrial unions
  • The Canadian Labour Congress (CLC)
  • The American Federation of Labor and Congress of Industrial Organizations (AFL-CIO)
  • The Chamber of Commerce

Question 63

Question
__________ is Canada's largest union.
Answer
  • Canadian Union of Public Employees
  • Canadian Teachers' Federation
  • Public Service Alliance of Canada
  • Communications, Energy and Paperworkers Union of Canada
  • None of the above.

Question 64

Question
In Canada, union membership is least concentrated in which of the following sectors?
Answer
  • Accommodation and food
  • Public administration
  • Education
  • Health care
  • Mining, quarrying, oil and gas

Question 65

Question
Which of the following is NOT a reason for the increase in women membership in unions?
Answer
  • Number of women in the highly unionized public sector.
  • Number for women in the paid workforce.
  • Number of women employed in nontraditional male-dominated occupations and industries.
  • Unionization of part-time employees (many of whom are women).
  • Men leaving the workforce.

Question 66

Question
On average, union members receive ___________ wages and benefits than nonunion workers.
Answer
  • A: lower
  • B: higher
  • C: the same
  • D: more complicated
  • both "a" and "d."

Question 67

Question
A union security provision making payment of union dues mandatory even if the worker is not a member of the union is:
Answer
  • the Rand Formula.
  • Labour Relations Board.
  • checkoff provision.
  • social unionism formula.
  • closed shop.

Question 68

Question
Union security provisions are ways to address unions' concerns about _________, i.e. employees who benefit from union activities without belonging to a union.
Answer
  • free spirits
  • random riders
  • private sector employees
  • free riders
  • free loaders

Question 69

Question
A prohibited conduct of an employer, union, or individual under the relevant labour legislation is called a(n):
Answer
  • inappropriate act.
  • unfair labour practice.
  • inappropriate labour practice.
  • essential bargaining right.
  • none of the above.

Question 70

Question
A Labour Relations Board has the authority to:
Answer
  • dismiss employees.
  • increase wages.
  • shut down plants.
  • interpret and enforce relevant labour laws.
  • all of the above.

Question 71

Question
Union members have the right to vote out an existing union. This action is called:
Answer
  • firing the union.
  • suspending the union.
  • decertifying the union.
  • deorganizing the union.
  • Actually, it is not possible to vote out an existing union.

Question 72

Question
When bargaining looks for win-win solutions it is an example of:
Answer
  • the application of the Rand Formula.
  • distributive bargaining.
  • integrative bargaining.
  • social unionism formula.
  • attitudinal structuring.

Question 73

Question
__________________ is a collective decision of the union members not to work or to slow down until certain demands or conditions are met.
Answer
  • A strike
  • A lockout
  • Picketing
  • Collective bargaining
  • Arbitration

Question 74

Question
A conflict resolution procedure in which a binding settlement is determined is:
Answer
  • a strike.
  • conciliation.
  • mediation.
  • arbitration.
  • a grievance.
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