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quiz chapter 12

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Cisco IIT essentials (Chapter 12 - Advanced Troubleshooting) Quiz on quiz chapter 12, created by groche on 01/04/2014.
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Quiz by groche, updated more than 1 year ago
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Resource summary

Question 1

Question
Which two operating systems can be upgraded to Windows XP Home (Choose two)
Answer
  • Windows 95
  • Windows 3.1
  • Windows 98
  • Windows 98 Se
  • Windows NT Workstation

Question 2

Question
A customer using a Windows XP computer is complaining that a new card reader is not working. A technician tests the card reader on a Windows 7 computer and does not detect any problems. What are two possible solutions to the problem with the XP computer? (choose two)
Answer
  • install additional RAM
  • modify the options in the BIOS
  • install the driver from the CD provided with the card reader
  • download and install the driver from the manufacturer of the card reader
  • update the CMOS firmware

Question 3

Question
A technician is replacing an internal hard drive used as a secondary drive on a PC. After connecting the new hardware and powering up the computer, an "OS not found" error message is displayed. What is the most probable cause for that error message?
Answer
  • the power supply is faulty
  • the hard drive jumper is set incorrectly
  • the motherboard needs replacing to be able to support the new hard drive
  • the USB port has too many attached devices to supply adequate power
  • the BIOS needs updating

Question 4

Question
A technician is upgrading an older PC with a dual core CPU. When the PC restarts, it is slower than it was before the upgrade. The Performance tab from the Task Manager displays one CPU graph. What is the most probable solution to this problem?
Answer
  • replace the HDD with a higher capacity drive
  • overclock the CPU
  • increase the amount of RAM available
  • update the BIOS firmware to support the dual core CPU

Question 5

Question
A laptop that is running Windows XP diplays "Missing NTLDR" after the POST. What are the two most probable reasons for this problem? (Choose two)
Answer
  • boot.ini is missing or damaged
  • there is a conflict with a newly installed device
  • BOOTMGR has been corrupted
  • the boot order is not set correctly in the BIOS
  • the index service is not indexing in the correct locations

Question 6

Question
Several times during the last few days, a user has experienced the Blue Screen of Death when plugging an external hard drive into a laptop via USB. What is a possible solution for this problem?
Answer
  • reinstall the operating system
  • upgrade the operating system
  • research the STOP error and the name of the module that produced the error
  • research the boot error beep code to identify the source of the error

Question 7

Question
A computer repeatedly locks without any error message. Which two conditions may be the cause of the problem? (Choose two)
Answer
  • the UAC has been turned off
  • the user has breached the user security policy
  • the computer has a virus
  • the index service is not running
  • the CPU needs to be upgraded
  • an update has corrupted the operating system

Question 8

Question
What are two possible solutions to any Windows computer restarting continuously and never displaying the desktop? (Choose two)
Answer
  • upgrade the processor
  • upgrade the video card
  • press F8 to open the Advanced Options menu and choose Disable Automatic Restart on System Failure
  • reset the hard drive jumpers
  • run chkdsk /F /R from the recovery console
  • access the BIOS and change the boot order options

Question 9

Question
A PC is not able to connect to a wired network. Pinging the loopback address is successful, but the gateway cannot be reached. On the network switch all the interface lights are on, except for the interface connected to the PC. The LED on the network card is off. What is the most likely cause of this problem?
Answer
  • the network switch is faulty
  • the gateway needs to be fixed
  • the network cable is faulty
  • the PC has an incorrect IP address for the DNS server

Question 10

Question
Users in a recently installed wireless network are complaining of slow data transfer and frequent loss of connectivity. The technician checks that the wireless security is correctly implemented, and there is no evidence of unauthorized users on the network. Which two problems might the technician suspect?
Answer
  • the wireless signal is too weak
  • the DHCP server is faulty
  • there is interference from outside sources
  • the antenna on the access point is too powerful
  • the network passwords need to be reissued to the users

Question 11

Question
A group of users is unable to connect to the network. When testing several of the PCs and issuing the command ipconfig, the technician notices that all of them have an IP address in the 169.254.x.x range. What is the most likely cause of this problem?
Answer
  • the DNS server is not operational
  • the Internet connection is down
  • the gateway address is incorrect
  • the DHCP server is not operational

Question 12

Question
A technician is working on a laptop that has a dark display. After attaching an external display and verifying that it works, the technician now has a better idea as to the problem. What could be the problem?
Answer
  • the display driver is incorrect
  • the motherboard has failed
  • the CPU has failed
  • the power inverter of the LCD screen or backlight lamp has failed

Question 13

Question
A technician replaces a laptop keyboard that was no longer functioning, and has verified that the newly replaced keyboard functions properly. What is the final step the technician should take as part of the troubleshooting process?
Answer
  • ask a list of closed-ended questions
  • research the problem
  • document all findings, actions, and outcomes
  • implement preventive measures

Question 14

Question
. A user complains that when a page is printed on a laser printer, the page smears when touched. What is a possible cause of this issue?
Answer
  • the laser assembly is faulty
  • the EP drum is damaged
  • the pickup rollers are defective
  • the fuser has failed

Question 15

Question
A technician finds that occasionally when a network printer is restarted, clients are unable to print to it, receiving a “Document failed to print” message. What is a probable cause of this?
Answer
  • the drum is damaged
  • the printer does not have enough memory
  • the toner level in the EP cartridge is low
  • the power supply on the printer is failing
  • the printer is configured to get an IP address using DHCP

Question 16

Question
A user complains that a printer is outputting random characters instead of the desired document. What is a probable cause of this?
Answer
  • there is dirt or debris in the printer
  • the printer does not have enough memory
  • the pickup rollers are defective
  • an incorrect print driver is installed

Question 17

Question
A freshly installed Windows 7 laptop is plugged into the network and configured with an IP address. The technician then attempts to ping the laptop from another computer. While the laptop is able to connect to other devices, the ping requests fail. What is the likely cause?
Answer
  • the network drivers for the NIC are out of date
  • the port speed for the NIC is incorrect
  • TPM must be enabled
  • the Windows Firewall is blocking ping requests

Question 18

Question
A computer displays this message when the computer boots: “MBR has been changed or modified.” What could cause this problem?
Answer
  • the CMOS battery has failed
  • a RAM module is not fully inserted into the memory slot
  • a virus has altered the Windows kernel
  • a boot sector virus has altered the master boot record

Question 19

Question
A computer displays this message when the computer boots: “MBR has been changed or modified.” What could cause this problem?
Answer
  • a virus has damaged the master boot record on the system that is used by the co-worker
  • the network adapter on the computer that is used by the co-worker is malfunctioning
  • the email account belonging to the co-worker was hijacked because of malware
  • the email client belonging to the co-worker is not configured properly

Question 20

Question
A technician is troubleshooting a laptop that has the power light on and the hard drive spinning. However, the laptop only displays vertical lines that change color. What is the problem?
Answer
  • the BIOS is corrupt
  • the LCD screen has failed
  • the backlight lamp has failed
  • the LCD screen inverter has failed

Question 21

Question
A technician is troubleshooting a laser printer that outputs blank paper for all print jobs including printer test pages. What is a probable cause?
Answer
  • the laser printer does not have adequate memory
  • the drum is failing to hold a charge
  • the drum wiper blade is worn
  • the fuser has failed

Question 22

Question
A technician arrives and asks a customer, “Can you describe the problem?” The customer replies, “All email messages that I send have the wrong date. I have restarted the computer several times, but this does not seem to help.” What could be the problem?
Answer
  • the MBR is corrupted
  • the CPU voltage is set too low
  • the CMOS battery has failed
  • the hard drive is beginning to fail

Question 23

Question
A technician is troubleshooting a Windows 7 laptop infected with a virus that has damaged the master boot record. The technician has booted the laptop using the installation media and is attempting to repair the laptop from the command line interface. Which two commands can the technician use to repair the corrupt master boot record? (Choose two)
Answer
  • regedit
  • chkdsk
  • regedt32
  • bootrec /fixboot
  • bootrec /fixmbr

Question 24

Question
A video-file editor defragments the hard drive on his computer every month to ensure continuing optimal performance. How can the editor ensure that the defragmentation occurs every month?
Answer
  • select the Action menu item in the Defrag utility and then select Schedule
  • add Defrag to Scheduled Tasks in System Tools
  • set the Scheduled flag for Defrag in HKEY_CLASSES_ROOT
  • in Ntbackup, select the option to do a Defrag; set the schedule for monthly but do not specify any files to backup

Question 25

Question
A new graphics card is installed in a computer. When the computer is powered on, the default drivers are loaded but some of the applications do not work properly. What should the user do to improve the graphics card performance?
Answer
  • check the Microsoft website to find the latest drivers
  • check the website of the manufacturer for the latest drivers
  • configure the application to run correctly with the new graphics card
  • configure the graphics card settings correctly in the Start menu

Question 26

Question
Which protocol automates assignment of IP addresses?
Answer
  • TCP
  • IP
  • DNS
  • DHCP

Question 27

Question
What is the purpose of the chkdsk /f command?
Answer
  • it formats a hard drive partition
  • it checks a hard drive for errors and fixes them if possible
  • it prepares a hard drive partition so data may be written to it
  • it frees up hard drive space by placing files in contiguous sectors

Question 28

Question
A technician boots a Windows XP computer that has an incorrect driver loaded for the video adapter card. How can the technician revert to a previous driver?
Answer
  • select Create a Restore Point from System Tools
  • use the Regedit utility to remove the information about the graphics driver from the registry
  • select the video adapter card in Device Manager, select the Driver tab, and click Roll Back driver from Properties
  • right-click the desktop and choose Settings > Advanced > Reset video driver

Question 29

Question
Which protocol is used to resolve URLs to IP addresses?
Answer
  • DHCP
  • TCP
  • IP
  • DNS

Question 30

Question
What is the issue if the status of a hard disk drive shows as "Not Initialized" in the Disk Management utility?
Answer
  • the drive has input/output errors
  • the drive is corrupted or unavailable
  • the drive contains a valid signature
  • the basic disk has not yet been converted to a dynamic disk

Question 31

Question
In Windows XP which file determines the prompt that a user sees during the boot process when multiple operating systems are present?
Answer
  • BOOT.INI
  • AUTOEXEC.BAT
  • NTDLR
  • CONFIG.SYS

Question 32

Question
What is the default location for system files in all versions of 32-bit Windows Vista?
Answer
  • the Windows folder
  • the Winvista folder
  • the WindowsCsc subfolder
  • the WindowsSystem32 subfolder

Question 33

Question
A technician is having trouble repairing a difficult Windows XP problem. The usual quick-fix solutions did not work and there are no obvious clues found in either Device Manager or Event Viewer. What two actions should the technician try next? (Choose two.)
Answer
  • reinstall the operating system
  • check any manuals relating to the hardware and software
  • check the Internet for possible solutions
  • ask the customer for any idea as to what may be wrong
  • use the recovery CD to restore the operating system

Question 34

Question
Which two pieces of information are required when configuring Automatic Updates for Windows XP? (Choose two.)
Answer
  • day
  • destination
  • source
  • time
  • update period

Question 35

Question
A technician notices that a PC that is running Windows XP locks up without any error messages. What is a probable cause of the problem?
Answer
  • the hard drive is failing
  • the ntldr.exe file is missing
  • the computer is overheating
  • the installation files are corrupted

Question 36

Question
A technician notices that a PC that is running Windows XP locks up without any error messages. What is a probable cause of the problem?
Answer
  • the hard drive is failing
  • the ntldr.exe file is missing
  • the computer is overheating
  • the installation files are corrupted

Question 37

Question
A technician notices that a program that is listed in the registry is not found on a PC that is running Windows XP. What is a possible solution to the problem?
Answer
  • run fdisk /mbr from the command prompt
  • run chkdsk /F /R from the command prompt
  • restore the boot.ini file from the installation media
  • restore the ntdetect.com file from the installation media
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