Question 1
Question
When businesses need to formalize the information provided to employees, customers, or other businesses, they often use which type of communication?
Answer
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upward
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lateral
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written
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verbal
Question 2
Question
Why is it important for businesses to store information for future use?
Question 3
Question
What do most businesses use to store information for future use?
Answer
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CD-ROMs
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Computer systems
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Display screens
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Scanners
Question 4
Question
Which is the most efficient tool for gathering the external information that businesses need?
Answer
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textbooks
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software
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internet
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library
Question 5
Question
One of the purposes of information management is to provide businesses with the strategic information they need to:
Answer
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create sales presentations.
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develop a short-term advertising campaign.
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make long-term decisions.
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write an annual report.
Question 6
Question
Which is a true statement about a management information system (MIS)?
Answer
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It is only one part of a business's overall information management program.
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It is the same thing as an information management program.
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It does not assist with a business's information management program.
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It includes people, processes, and practices.
Question 7
Question
Information management can be a challenge because:
Answer
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there is often not enough information to manage.
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many people do not understand what it is.
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there is only one “right” way to do it.
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no one wants to participate in it.
Question 8
Question
Henry Ford combined what with subdivided labor and fluid movement of materials to create his moving assembly line in 1913? The resulting productivity gains and price cuts led manufacturers of every type to adopt Ford’s innovative production methods.
Answer
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Movable parts
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Interchangeable parts
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Consumer goods
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Raw materials
Question 9
Question
Jose installs automated systems that will assist customers with opening bank accounts. This is an example of what type of technology application?
Answer
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MIS
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Artificial intelligence
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Expert system
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E-business
Question 10
Question
Using the Internet and online communication, Shari presented a new product to potential customers in Peru, Costa Rica, and New York. This is an example of what type of technology application?
Answer
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E-business
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Artificial intelligence
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Expert system
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MIS
Question 11
Question
Cook Out has decided to shut down all of it's free standing restaurants and convert them into online delivery stations. Customers would no longer be able to stop by the restaurant to pick up their order. The orders would come to them. This extreme change in Cook Out's business setup is:
Answer
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Product innovation
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Process innovation
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Position innovation
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Paradigm innovation
Question 12
Question
Cheng processed reports on his computer that will allow his manager to make decisions about the amount of brake pads and oil to order from the warehouse. This is an example of what type of technology application?
Answer
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Robotics
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MIS
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Artificial intelligence
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Telecommunications
Question 13
Question
Lowes, Inc. use tow mowers that will automatically pick up pallets from the assembly lines and move them to the warehouse. This is an example of what type of technology application?
Answer
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AI
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MIS
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Robotics
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Expert systems
Question 14
Question
Bobby is a customer service representative for Factory Furniture. He takes clients' complaint calls regarding the delivery schedule. Yesterday, he called into work sick but told his boss he would still be able to take customer calls at his home. Bobby's ability to be able to work from home is a benefit of:
Answer
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Expert systems
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MIS
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Robotics
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Telecommuting
Question 15
Question
Which is a capability of a presentation software program?
Answer
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connecting several computers
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copying and printing documents
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combining animation and sound
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calculating mathematical data
Question 16
Question
Which type of software program would an employee use to prepare a form letter informing the company's clients of a change in product pricing?
Answer
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Spreadsheet
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Word Processing
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Database
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Presentation software
Question 17
Question
Which is a way that businesses often use database software programs?
Answer
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to prepare promotional material
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to calculate weekly payroll
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to diagram work schedules
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to organize vendor information
Question 18
Question
What type of software program would a business use to analyze its operating expenses and level of sales?
Answer
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Word processing
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Spreadsheet
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Presentation software
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Database
Question 19
Question
The set of computer programs that manages the hardware and software of a computer is the:
Answer
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electronic resource.
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digital connection.
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transfer protocol.
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operating system.
Question 20
Question
A wholesale distributor of ready-to-wear clothing would like to track its customers geographically. Which software application would be most effective?
Answer
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Internet
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Spreadsheet
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Database
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Word processing
Question 21
Question
Many presentation software programs allow users to:
Question 22
Question
Which is a standard capability of spreadsheet software?
Answer
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to graph data
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to create slides
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to prepare text
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to manage files
Question 23
Question
Which is a computer-based time-management tool that helps employees keep track of their appointments and activities?
Answer
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desktop-publishing software
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spreadsheet calculator
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instant-messaging program
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electronic task organizer
Question 24
Question
Which is an important component of computer systems?
Answer
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Software
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Internet
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E-commerce
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Website
Question 25
Question
Businesses often use word-processing computer software to produce:
Answer
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detailed reports, memos, and contracts.
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complex graphics, letters, and reports.
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research reports, spreadsheets, and tables.
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business plans, contracts, and spreadsheets.
Question 26
Question
Sue works as a cashier at American Eagle. One of her customers gave her $100 cash to purchase clothing. Sue decided it would be an easy way to pocket the money. Sue has committed what type of crime?
Answer
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Blue collar
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White collar
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Virus
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Ergonomics
Question 27
Question
Mozilla Firefox, Internet Explorer, and Chrome allow a computer to search and access information on the Internet. They are examples of:
Answer
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Operating systems
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Hardware
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Servers
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Browsers
Question 28
Question
Technology is an important part of businesses because of all of the following except:
Answer
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Retain (keep) the Most Valued Employees
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Enhance Productivity for All Employees
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Reduces costs
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Prevents a diverse workforce
Question 29
Question
All of the following are advantages of storing information on computer systems except:
Question 30
Question
The process of accessing, processing, maintaining, evaluating, and disseminating knowledge, facts, or data for the purpose of assisting business decision making is called:
Answer
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A database
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Information Management
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A computer network
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The intranet