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MGT 301 Exam 1

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Chapters 1-4
Natalie Balzert
Quiz by Natalie Balzert, updated more than 1 year ago
Natalie Balzert
Created by Natalie Balzert almost 8 years ago
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Resource summary

Question 1

Question
One way to think of management is ___.
Answer
  • the art of getting things done through people
  • the science of helping people
  • the science of synergy
  • the science of accomplishing things
  • efficiency in motion

Question 2

Question
When Dave, a restaurant owner, had his seafood business destroyed by Hurricane Katrina, he believed that he was in control of his own destiny and made a decision to rebuild the company. Dave is an individual with a(n) ____.
Answer
  • low tolerance for ambiguity
  • exit strategy
  • inside opportunity
  • internal locus of control
  • external locus of control

Question 3

Question
Two of the primary challenges facing managers today are ____.
Answer
  • dealing with union and financial issues
  • managing for a competitive advantage and diversity
  • dealing with employee issues and maintaining good records
  • dealing with ethical dilemmas and decreasing diversity
  • dealing with the lack of information and union problems

Question 4

Question
The vice president of human resources for a national electronics retailer is meeting with employees of several stores to present information to workers that their stores are closing and how the company will help employees in the future. This task is part of a(n) _______ role.
Answer
  • disseminator
  • transition
  • liaison
  • spokesperson
  • entrepreneur

Question 5

Question
One of the reasons Ace Distributors, a local manufacturing company, is considered to be a good place to work is that the managers are expected to encourage and reward their employees for developing new products and ways of improving existing products and services. This policy is an example of managers carrying out the ______ role.
Answer
  • entrepreneur
  • visionary
  • improvement
  • developer
  • talent implementer

Question 6

Question
The owners of a local restaurant routinely try to develop new menu items and seek better ways of helping their customers; this is an example of ___.
Answer
  • innovation
  • synergy
  • efficiency
  • MBO
  • the production objective

Question 7

Question
The city fire department offers its services to any individual within its city limits, so even Paul, who is driving through the city on vacation, received assistance with a car fire. The fire department is an example of a ___ organization.
Answer
  • for-profit
  • volunteer
  • servant
  • commonweal

Question 8

Question
Betty reports to the front desk manager. Betty is responsible for directing the team activities of four cashiers who are responsible for developing a plan to improve customer service. Betty does not have authority over other team members, but she provides guidance, instruction, and direction to them. Betty is a(n) ____.
Answer
  • advisory manager
  • top-level manager
  • director of the board
  • lower-level manager
  • team leader

Question 9

Question
Felix pays a lot of attention to the environment outside his company, staying alert for long-run opportunities and problems and devising strategies for dealing with them. Felix is a(n) ____ level manager.
Answer
  • board
  • upper
  • first-line
  • team leader
  • monitoring

Question 10

Question
Don works diligently to accomplish the company goals in an efficient and effective manner, utilizing his employees through planning, organizing, leading, and controlling company resources. Don is ___.
Answer
  • delegating
  • entrepreneuring
  • vision planning
  • managing
  • developing synergy

Question 11

Question
Being a manager can be one of the greatest avenues to a meaningful life, particularly if the manager ____.
Answer
  • likes his or her job
  • works in an organization with a strong training program
  • has a supportive family
  • is working in a diverse culture
  • is working within a supportive or interesting organizational culture

Question 12

Question
A national sales organization has implemented a set of training courses on its intranet, with a link that allows employees to find and share answers to questions that arise with customers. This system that allows the sharing of knowledge and information throughout an organization is known as ___.
Answer
  • a strategy database
  • a knowledge base
  • knowledge implementation
  • a wisdom system
  • knowledge management

Question 13

Question
Donna, vice president of finance, and Bob, vice president of human resources, are ____ managers.
Answer
  • board
  • lower-level
  • advisory
  • team
  • functional

Question 14

Question
Josh, a college student, has become very interested in helping his community, so he is volunteering in a neighborhood improvement organization. This type of organization is an example of a(n) ______ organization.
Answer
  • green
  • nonprofit
  • mutual-benefit
  • advancement
  • for-profit

Question 15

Question
Rebecca, a department manager, has been dealing with two workers in her department who do not get along. Due to family problems for both employees, today they had a loud argument in the break room. Rebecca is meeting with both to resolve the issues as part of which managerial role?
Answer
  • disturbance handler
  • resource allocator
  • negotiator
  • spokesperson
  • monitor

Question 16

Question
Those who study management will understand how to ___.
Answer
  • relate to coworkers and deal with technology
  • sell their product
  • counsel workers on personal and family issues
  • relate to their managers and deal with organizations from the outside
  • better manage money

Question 17

Question
The police chief is meeting with some citizens in his community, where he will discuss the police department's positive service delivery. The success of his organization is measured by _____.
Answer
  • how much money he saved last year
  • its increased involvement in the community
  • its effectiveness, such as decreased crime
  • its image in the public's eyes
  • its profitability

Question 18

Question
Tom, a restaurant general manager, carefully watches his costs by reusing some items that in the past were immediately thrown away. Tom is an example of a(n) _____ manager.
Answer
  • diverse
  • efficient
  • effective
  • macro
  • detail

Question 19

Question
Management scholar Henry Mintzberg found that in their workday, managers ____.
Answer
  • have work that is characterized by fragmentation, brevity, and variety
  • tend to work shorter hours and rely more on written than on verbal communication
  • tend to work long hours and rely less on verbal than on written communication
  • have work that is characterized by brevity and routine
  • tend to work long hours at a slow pace

Question 20

Question
Because upper management must deal with problems that are ambiguous but that could have far-reaching consequences, ____ skills are particularly important for top managers.
Answer
  • technical
  • financial
  • people
  • conceptual
  • leadership

Question 21

Question
Mateo, an IT manager, has been studying the work methods of each task to increase the productivity of the employees in his department. Mateo is utilizing ____.
Answer
  • synergy
  • the Hawthorne effect
  • behaviorism
  • management science
  • scientific management

Question 22

Question
Dominique, an executive chef in a large hotel, recently attended a training conference sponsored by several top professionals in his field, where he learned numerous ways his restaurant and hotel can better serve customers. Dominique is excited that management asked him to present this information to the hotel staff so the restaurant and hotel can make needed improvements. Dominique's hotel is a(n) _____ organization.
Answer
  • customer-focused
  • evolving
  • learning
  • 360-degree
  • focused

Question 23

Question
Within his company, Greg has set up a system with inputs, outputs, transformation processes, and feedback. Within his organization, he utilizes a management style that varies according to the individual and environmental situation, with a strategy for minimizing errors by managing each stage of production. Greg is utilizing a _______ perspective.
Answer
  • qualitative
  • classical
  • contemporary
  • historical
  • behavioral

Question 24

Question
The systems viewpoint sees organizations as entities made up of interrelated parts known as ____.
Answer
  • planning, inputs, monitoring, outputs, feedback
  • planning, design, monitoring, production, feedback
  • vision, planning, design, production, monitoring, follow-up feedback
  • inputs, outputs, transformation processes, feedback
  • planning, design, inputs, monitoring, outputs, follow-up feedback

Question 25

Question
Joseph Juran defined quality as "fitness for use," which meant that ____.
Answer
  • an organization should produce products that will help customers stay healthy
  • a product or service should satisfy a customer's real needs
  • companies should focus on products that help the community
  • a product or service should be priced competitively
  • products should be very durable

Question 26

Question
Susan, a movie theater manager, has observed that as workers feel some company policies are not fair, the employees have not been working as hard as in the past. This reduction in effort is known as ____.
Answer
  • sliding
  • slipping
  • entitling
  • soldiering
  • skimming

Question 27

Question
The Jones family had a fire that destroyed their home. Various departments of a restoration company, from the initial cleanup crew to the assistance with the Jones family moving back in, worked together to achieve this goal. This is an example of a(n) ____.
Answer
  • process
  • stepped process
  • structure
  • input-output structure
  • system

Question 28

Question
When Cheyanne, the manager, was discussing a difficult competitive problem with the owner, she asked, "What management approach do you think will work best in this situation?" Asking this question to determine a solution is utilizing ____.
Answer
  • the diversity viewpoint
  • the devil's advocate method
  • scientific management
  • the contingency viewpoint
  • the synergy method

Question 29

Question
When a line cook in a restaurant cooks a raw hamburger to become part of the Super Burger Special, this is an example of a ____.
Answer
  • therblig
  • transformation process
  • conversion process
  • metamorphosis
  • turning point

Question 30

Question
When faced with a business problem, Sally, a young grocery store owner, discusses business problems with Don, the assistant manager and an employee for over 30 years. Sally believes Don "has seen it all" and knows there are few really new ideas; plus the business has done many simple things, such as offering friendly service, to have a competitive edge. This is an example of _____ management.
Answer
  • contingency
  • bottom-up
  • family-style
  • evidence-based
  • behavioral

Question 31

Question
A large production company has been utilizing the Hawthorne effect in its 12 international factories, and it has seen great success from implementing the Hawthorne principles that propose that ____.
Answer
  • increasing synergy increases worker productivity
  • cutting costs through outsourcing harms employee morale and productivity
  • increasing diversity results in increases in worker productivity
  • giving less attention to employees increases worker productivity
  • giving more attention to employees increases worker productivity, if they think managers care about them

Question 32

Question
Amy is a package delivery service manager. She is interested in implementing the management philosophy pioneered by Frederick W. Taylor and Frank and Lillian Gilbreth, which scientifically studies work methods to improve the productivity of individual workers, known as ____.
Answer
  • human relations management
  • contingency management
  • management science
  • quantitative management
  • scientific management

Question 33

Question
Gabriel, the CEO of a large global production company, is excited about the introduction of statistics and computer simulations in the design stage of their products. This is an example of _____.
Answer
  • behavioral management
  • scientific management
  • the design approach
  • MBO
  • quantitative techniques

Question 34

Question
The contemporary perspective consists of three viewpoints: ____.
Answer
  • systems, contingency, quality management
  • contemporary, noncontemporary, behavioral
  • quality management, behavioral, customer
  • diversity, quantitative, qualitative
  • systems, scientific, contingency

Question 35

Question
A computer manufacturer is seeking to cut costs by designing an inventory system that reduces the number of finished products in stock due to overproduction and to set in place a production schedule that better matches customers' orders. This is an example of ____.
Answer
  • operations management
  • inventory oversight
  • scientific management
  • inventory analysis
  • production management

Question 36

Question
That organizations should be operated as "communities," with managers and subordinates working together in harmony, is one of the proposals of ____.
Answer
  • Max Weber
  • Adam Smith
  • Mary Parker Follett
  • Frank Gilbreth
  • Hugo Munsterberg

Question 37

Question
For years ABC Copier, a copier machine supplier, enjoyed strong sales and a huge share of the copier market, far ahead of its competition. However, over the years, ABC seldom asked customers for feedback. So when some of ABC's competition responded to what customers need and started offering copiers with new technology, ABC lost much of its market share. ABC utilizes a(n) ____ system.
Answer
  • closed
  • blind
  • internal
  • isolated
  • open

Question 38

Question
Donna, a chef in a fine restaurant, utilizes top-of-the-line equipment as she prepares meals for customers. Donna and her equipment are a(n) ______ in the restaurant's system.
Answer
  • piece
  • output
  • cog
  • input
  • output-participant

Question 39

Question
The management of a facility that manufactures parts for car brakes has a policy of testing only some of the items in each production run to locate errors. This is an example of the ______ technique.
Answer
  • JIT
  • zero defects
  • quality control
  • minimal defects
  • quality focus

Question 40

Question
Sal, a production manager, knows that some of his employees are upset with the new corporate policy, and as a result, are participating in soldiering. To eliminate soldiering Sal can ___.
Answer
  • reduce training, but increase MBO
  • increase diversity and MBO
  • carefully select workers according to their abilities and give workers training
  • reduce the use of scientific principles in planning work methods
  • place workers in any task available, focusing on their interests and not their abilities

Question 41

Question
On an organization's board of directors, inside directors ____; outside directors _____.
Answer
  • must work for the organization; are paid members of the organization
  • may be members of the firm; are supposed to be elected from outside the firm
  • must work for the company; are also members of the firm
  • are supposed to be elected from outside the organization; may be members of the firm
  • are always retired executives; typically are employees

Question 42

Question
When talking with Shane, a sales manager, she remarked that typically, her employees sincerely and positively overstate their job performance and abilities. This is an example of the ____ effect.
Answer
  • holier-than-thou
  • motivated blindness
  • fudging
  • overstatement
  • cheating

Question 43

Question
Mr. Fun, a small toy store, started marketing a new video game for Let's Play Games, a large game supplier. Mr. Fun is an example of a distributor for Let's Play's games.
Answer
  • True
  • False

Question 44

Question
The Sarbanes-Oxley Act set up the Federal Trade Commission to ensure consumer protection and eliminate and prevent anticompetitive business practices, with penalties of as much as 25 years in prison for noncompliance.
Answer
  • True
  • False

Question 45

Question
New developments in methods for transforming resources into goods or services are _____ forces.
Answer
  • sociocultural
  • demographic
  • media
  • technological
  • political-legal

Question 46

Question
When Pleasant Resort, a successful 100-year-old hotel and resort, became part of A-Plus Hotels, a five-star hotel chain, so Pleasant could market its facility and services and A-Plus Hotels could enter the resort market, this relationship is an example of a strategic allies relationship.
Answer
  • True
  • False

Question 47

Question
Pete's Janitorial Supply furnishes janitorial and paper products to cleaning services. Pete's is an example of a supplier.
Answer
  • True
  • False

Question 48

Question
Changes in the way politics shape laws and laws shape the opportunities for and threats to an organization are ____ forces.
Answer
  • political-legal
  • technological
  • financial
  • socio-cultural
  • demographic

Question 49

Question
To increase profitability, top management of a national retailer needs to decide if it will close several stores. Management knows that by closing the locations, it will save the company millions of dollars and benefit many stockholder groups and individuals, compared to keeping those stores open and benefiting fewer people. This logic is an example of the ___ approach.
Answer
  • utilitarian
  • individual
  • justice
  • majority
  • moral-rights

Question 50

Question
Just before introduction of a new revolutionary laptop, the Top205 by Top Computers, Greg, the CEO of Top, was informed that there could be a problem with a part that may cause reliability issues. Greg knows that correcting the problem would delay the introduction of the product, affect the reputation of Top Computers, and be expensive due to possible order cancellations and added advertising costs. Greg's decision whether to delay the introduction of the Top205 or proceed as planned is an example of an ethical dilemma.
Answer
  • True
  • False

Question 51

Question
Patsy, a nurse, has decided to start a home health care service to assist with the medical, meal preparation, and light housecleaning needs of older adults. To grow her business, Patsy is focusing her marketing efforts on the older adult population; as she does this, she is involved with the _____ environment.
Answer
  • internal
  • natural capital
  • task
  • strategic allies
  • general

Question 52

Question
Ole McDonald, a successful farm equipment supply company in the Midwest, joined with A-Plus Supply, a national hardware and home retailer, so Ole McDonald can open stores in other regions and A-Plus can now offer a high-quality product in the farm community. This is an example of a ___ relationship.
Answer
  • customer
  • distributor
  • supplier
  • strategic allies
  • competitor

Question 53

Question
Alonzo, the president of the student class and honor society, has been very busy and did not study for the history test. Although Alonzo is very confident, he realizes that he probably will not do well on the exam and has talked himself into cheating because he feels it is worth it to maintain his strong GPA, which he will need to be accepted by a good college. He tells his friend, "I don't usually do this, but I really have to do it." The cause of Alonzo's behavior is ____.
Answer
  • the cheating requirement
  • the deception effect
  • a depression disorder
  • the holier-than-thou effect
  • motivated blindness

Question 54

Question
Associations that are utilized by government agencies to monitor manufacturing and agricultural needs and developments are known as government regulators.
Answer
  • True
  • False

Question 55

Question
Milton Friedman represents the view that the social responsibility of business is to maintain a balance between business and environmental concerns.
Answer
  • True
  • False

Question 56

Question
Business scholar Archie Carroll suggested that the first and primary responsibility of an organization in the global economy is to ___.
Answer
  • obey the law of host countries as well as international law
  • be a good global corporate citizen, as defined by the host country's expectations
  • have a green attitude
  • be ethical in its practices
  • be profitable consistent with expectations for international business

Question 57

Question
Paul, who is normally an ethical person, has an opportunity to acquire what he feels is "easy" money in his job, and he believes it is safe to steal the money because nobody would know if he does take it. Paul rationalizes that it is fine to carry out his plan because he needs it more than the person whom the money belongs to. The psychological mechanism that causes Paul to want to steal the money is poor self-esteem.
Answer
  • True
  • False

Question 58

Question
Private-sector unionization has slightly increased, because despite the recession, jobs in manufacturing and construction have increased.
Answer
  • True
  • False

Question 59

Question
Political-legal forces are changes in the way politics shape laws and laws shape the opportunities for and threats to an organization.
Answer
  • True
  • False

Question 60

Question
As the CEO of a company that produces products for schools, Hannah feels that her company needs to not only produce a profit but also do things that benefits society. This type of company attitude is an example of ____.
Answer
  • corporate philanthropy
  • social responsibility
  • moral rights
  • a green attitude
  • individual responsibility

Question 61

Question
Maria, the vice president of sales for an international organization, believes that employees in her foreign offices understand best how to handle the personnel and practices in their offices. So when the corporate HR manager approached Maria about scolding Robert, the Paris manager, for not doings things according to corporate policy, Maria backed Robert and said, "I believe that the home office should leave Robert alone because he best understands the local culture." Maria is an example of a(n) ___ manager.
Answer
  • ethnocentric
  • polycentric
  • paraochial
  • native
  • global

Question 62

Question
As part of becoming a world citizen, Joe, who is from Michigan and who is transferring to the Paris office, is trying to do things to ___.
Answer
  • enhance the American global image of being thrifty
  • enhance the American global image of being a caring, wonderful person
  • think local and keep a global focus
  • reinforce the American stereotype of being self-absorbed and quiet
  • learn how not to be a "cheap American"

Question 63

Question
The United States uses government regulations, such as tariffs, embargoes, and import quotas, to limit the import of goods and services and protect their U.S. industries against foreign competition. This use of these regulations is known as ____.
Answer
  • blocking
  • dumping
  • domestic protectionism
  • export protectionism
  • trade protectionism

Question 64

Question
Technology Experts is a U.S. company that specializes in IT research. It has formed a joint venture with Processor Inc., a Canadian organization that has a reputation of producing quality PCs, to market laptops in China, sharing the risks and rewards of starting the new enterprise together. This is an example of a(n) ___.
Answer
  • import strategy
  • franchising strategy
  • export strategy
  • global strategy
  • strategic alliance

Question 65

Question
The United States limits the amount of cheese purchased from other countries; this policy is a type of ____.
Answer
  • export quota
  • trade embargo
  • import tariff
  • import quota
  • import dumping

Question 66

Question
Recent protests against World Bank operations involve complaints of supporting countries permitting sweatshop labor or that restrict religious freedom, and _____.
Answer
  • instituting unfavorable balance of payments in developing nations
  • encouraging fraudulent lending practices in Latin America
  • ignoring major human rights violations in western Africa
  • financially assisting al Qaeda–linked governments
  • financing projects that could damage the ecosystem

Question 67

Question
According to the findings of the GLOBE project, the assertiveness dimension represents the extent to which a society values ____.
Answer
  • power distance and sharing
  • in-group collectivism and loyalty
  • confrontation and competitiveness
  • altruism and caring
  • performance improvement and excellence

Question 68

Question
Becoming a world citizen includes being global in focus and learning how _____.
Answer
  • to speak several languages
  • to increase synergy
  • to increase workplace diversity
  • to sing songs from other cultures and nations
  • not to be an "ugly American"

Question 69

Question
Quality Air, a company that builds airplanes, typically utilizes other production companies that specialize in certain parts for its jets; this practice is known as ____.
Answer
  • bartering
  • trading
  • outsourcing
  • MBO
  • diversifying

Question 70

Question
Hannah, an engineer for an oil company, is interested in working overseas at this stage of her life because she knows that foreign work experience demonstrates ____ to potential employers.
Answer
  • good management skills
  • discipline and a strong will
  • independence and strong leadership skills
  • independence, resourcefulness, and entrepreneurship
  • independence, resourcefulness, and discipline

Question 71

Question
The IMF has ____.
Answer
  • ignored the cause of income inequality
  • been very helpful in monitoring international terrorists
  • helped support some weaker European countries during the recent financial crisis
  • provided significant funding for business start-ups globally
  • provided support to global terrorists

Question 72

Question
The GLOBE project is an ongoing cross-cultural investigation of nine cultural dimensions involved in ___ processes.
Answer
  • MBO and planning
  • profit and cost-cutting
  • family and relationship
  • leadership and organizational
  • diversity and synergy

Question 73

Question
Luxere Hotels International, an American company, sells the rights to other hospitality companies globally to open hotels with the Luxere name for a fee and a share of the profit, in return for using Luxere's brand name and a package of materials and services. This defines ____.
Answer
  • offshoring
  • importing
  • countertrading
  • exporting
  • franchising

Question 74

Question
Shoes International is a global nonprofit organization that works with schools and various companies to donate shoes to children in poverty throughout the world. Shoes International is an example of a ____.
Answer
  • foreign firm
  • multinational corporation
  • philanthropic corporation
  • multinational organization
  • conglomerate

Question 75

Question
While traveling in France, Jim and his wife, both Americans, were concerned about how much they can afford to spend in Europe because sometimes the U.S. dollar will buy more goods and sometimes it will buy less, based on changing economic conditions. This change in the values of currencies and how they fluctuate in relation to each other is known as the ____ rate.
Answer
  • fluctuation
  • exchange
  • dividend
  • international
  • transaction

Question 76

Question
Roberto, the vice president of marketing, is talking to Francis, a sales manager in a foreign office, about several local situations that Francis's reps are facing in their territory. Roberto tells Francis that he believes there are differences and similarities between home and foreign personnel and practices, and that Francis should use whatever techniques are most effective. Trey is an example of a(n) ____ manager.
Answer
  • polycentric
  • geocentric
  • global
  • parochial
  • ethnocentric

Question 77

Question
John, a construction manager, has been having problems finding quality employees in some of his foreign offices. While speaking with his attorney, Alisha, he mentioned that "in our locations overseas, many of our good employees have been quitting, and as you know, we have numerous lawsuits over personnel policies." Alisha explained that historically, these types of issues are a result of ____ policies.
Answer
  • synergy
  • polycentric
  • MBO
  • ethnocentric
  • geocentric

Question 78

Question
Last week Paul, CEO of Quality Furniture in South Carolina, traveled to Europe to visit customers. While overseas, Paul checked his e-mail daily and visited his company's website to show to customers. After visiting the last customer Friday morning, Paul was able to return to the corporate office to meet with his board of directors that night. This "shrinking" of time and space with air travel and electronic media defines ____.
Answer
  • the global village
  • e-commerce
  • synergy
  • the intranet
  • the small world philosophy

Question 79

Question
According to the watchdog group Public Citizen, NAFTA is responsible for ____.
Answer
  • a decrease in illegal immigration into the United States
  • the loss of 845,000 U.S. jobs
  • a higher standard of living among its trading partners
  • the formation of the IMF and World Bank
  • closing the wage gap between Mexico and the U.S.

Question 80

Question
Tom and his fiancé Susan decided to have their wedding on a beach in Acapulco, Mexico. Some services for the wedding, such as the limousine and the catering services, were local. Throughout the weekend of the wedding, the couple found that workers and things for their wedding arrived late. In response, the Mexican workers remarked, "Ustedes tiene que ser flexibles," which in English means, you have to be flexible with time. This attitude regarding time is considered _____.
Answer
  • inflexible
  • monochronic time
  • one-dimensional
  • polychornic time
  • cultural time
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