Business correspondence: Format and register

Description

Exercises to review the parts of a letter and to distinguish between formal vs informal register,
Jessica Viviana Toledo
Quiz by Jessica Viviana Toledo, updated more than 1 year ago
Jessica Viviana Toledo
Created by Jessica Viviana Toledo about 8 years ago
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Resource summary

Question 1

Question
Label the parts of the e-mail.
Answer
  • Greeting
  • Introduction
  • Body
  • Closure
  • Farewell
  • Signature

Question 2

Question
Which of these phrases are written in a formal register and are appropriate for business letters? Check the boxes.
Answer
  • Dear Mr. Sanders,
  • Hi, John!
  • I want to know...
  • I would like to know....
  • I'm happy
  • I'm glad
  • Sorry to tell you
  • I regret to inform you
  • I really appreciate
  • Many thanks

Question 3

Question
This is a common phrase you can include in your mail. How would you complete it? I am looking [blank_start]forward[blank_end] to hearing [blank_start]from[blank_end] you soon.
Answer
  • forward
  • from

Question 4

Question
This is a useful phrase you can include in your mails. How would you complete it? Please, do not [blank_start]hesitate[blank_end] to contact me if you need [blank_start]further[blank_end] information.
Answer
  • hesitate
  • further
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