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16497690
24. People reconstruct memories each time they remember them
Description
Point 24 from "100 Things Every Designer Need to Know About People"
Slide Set by
Benjamin Elrod
, updated more than 1 year ago
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Created by
Benjamin Elrod
over 5 years ago
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Resource summary
Slide 1
When you ask people to remember information, the wording you use can affect how they remember things.
Slide 2
People will mis-remember things they or others did and said, which makes self-reporting on past events inherently unreliable.
Slide 3
You should take what people say with a grain of salt, if they're remembering experiences with a person or with a product.
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