Empathy-With excerpts

Empathy

*Excerpts from: "Patient Perspectives on Outstanding Experiences"Empathy: the psychological identification with or vicarious experiencing of the feelings, thoughts, or attitudes of another.

Empathy means more than just...

Showing compassion, since it also requires an ability to correctly anticipate what a patient might be thinking or feeling. Self-awarenessis a foundation for this skill. Being able to conceive of one’s own reaction in a similar circumstance is part of what makes it possible to know how to communicate in ways that patients will appreciate and comprehend.

Ways to positively impact the patient experience (might sound simple), look at things from the patient perspective and a "Thank you" goes a long way. Among patients reporting no problems with their room or staff 75% said their nurses always explained things in a way they could understand, and 72% said that their doctors did the same. Patients saying that they were thanked for choosing their hospital report an average of about 7 positive recommendations (6.99). For patients who say they were never thanked, the average number of positive recommendations falls to only 0.6.

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*Positive Impacts

Caption: : *Taken from The Beryl Institute "Patient Perspectives on Outstanding Experiences"