Unit 4

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Flashcards on Unit 4, created by Sonam Bhuka on 04/01/2018.
Sonam Bhuka
Flashcards by Sonam Bhuka, updated more than 1 year ago
Sonam Bhuka
Created by Sonam Bhuka almost 7 years ago
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Question Answer
What is the hierarchy of needs Pyramid of Maslow: self-actualization needs ego (self-esteem) needs social needs security needs physiological needs
what are hygiene or maintenance factors? Job factors which do not motivate, but can cause dissatisfaction if they are missing; Theory by Herzberg
What's Theory X&Y By McGregor; X: managers believe that people dislike work => must be controlled and directed Y: managers believe people like work and actively seek responsibility
Whats MBO management by objectives by Drucker; recommends managers formulate clear, ambitious but achievable goals
What's PR Public Relations: External communication
What does "picking up information on the grapevine" means? Passed from one person to another in conversation, informal communication
active listening listening with full attention, not interrupting, giving consideration to the other person's view
assertiveness = Durchsetzungsvermögen / Bestimmheit stating your needs and opinions
What are the five stages of development Bruce Tuckman: forming storming norming performing adjourning
What's skill variety the extent to which a job demands different skills; part of job enrichment theory
task identity the degree to which a job has a visible outcome; part of job enrichment theory
task significance the degree to which a job has an impact on the work of others; part of job enrichment theory
What's job enlargement combining a series of tasks into one challenging and interesting assignment
What's job rotation moving employees form one job to another
fall short of etwas nicht erreichen
to defer verschieben, aufschieben
unanimous einstimmig, einhellig
rigid rigide, starr
sensible sensitive vernünftig, bewusst sensibel, empfindlich
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