Created by Sonam Bhuka
almost 7 years ago
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Question | Answer |
What is the hierarchy of needs | Pyramid of Maslow: self-actualization needs ego (self-esteem) needs social needs security needs physiological needs |
what are hygiene or maintenance factors? | Job factors which do not motivate, but can cause dissatisfaction if they are missing; Theory by Herzberg |
What's Theory X&Y | By McGregor; X: managers believe that people dislike work => must be controlled and directed Y: managers believe people like work and actively seek responsibility |
Whats MBO | management by objectives by Drucker; recommends managers formulate clear, ambitious but achievable goals |
What's PR | Public Relations: External communication |
What does "picking up information on the grapevine" means? | Passed from one person to another in conversation, informal communication |
active listening | listening with full attention, not interrupting, giving consideration to the other person's view |
assertiveness | = Durchsetzungsvermögen / Bestimmheit stating your needs and opinions |
What are the five stages of development | Bruce Tuckman: forming storming norming performing adjourning |
What's skill variety | the extent to which a job demands different skills; part of job enrichment theory |
task identity | the degree to which a job has a visible outcome; part of job enrichment theory |
task significance | the degree to which a job has an impact on the work of others; part of job enrichment theory |
What's job enlargement | combining a series of tasks into one challenging and interesting assignment |
What's job rotation | moving employees form one job to another |
fall short of | etwas nicht erreichen |
to defer | verschieben, aufschieben |
unanimous | einstimmig, einhellig |
rigid | rigide, starr |
sensible sensitive | vernünftig, bewusst sensibel, empfindlich |
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