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business correspondence

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An amazing test
tatyfurnieles_01
Quiz by tatyfurnieles_01, updated more than 1 year ago
tatyfurnieles_01
Created by tatyfurnieles_01 over 9 years ago
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Resource summary

Question 1

Question
what is the meaning of business correspondence:
Answer
  • write and receive letters in his day to-day transactions, which may be called business correspondence
  • Business letter is the process of accomplishing a business transaction in written form
  • Communication through exchange of letters is known as correspondence

Question 2

Question
What is business letter:
Answer
  • It is a letter written in formal language, used when writing from one business organization to another
  • consist of the basic foundations for the presentation of a formal letter
  • It is a letter written in formal or informal language, used when writing from one business organization to another

Question 3

Question
which are the principals Characteristic in business correspondence?
Answer
  • courteous,correct,clear,concise,complete
  • coherent,correct,complete,concrete,concise
  • complete,convincing,correct,clear,concrete

Question 4

Question
Intra office communication should be :
Answer
  • intern, outside organisation,email,memo,colleagues
  • within organisation,colleagues ,different department,email,memo,levels,letters
  • external,within organisation, clients,email,memo,colleagues

Question 5

Question
what is the most common way to write the day in English:
Answer
  • Day/month/year
  • Year/month/day
  • Month/day/year

Question 6

Question
what is the meaning of "CC"
Answer
  • extracopies
  • courtesy copy
  • complementary closing

Question 7

Question
what is the synonym of acknowledgement:
Answer
  • refusal
  • recognition
  • complaint

Question 8

Question
How may types of business letter you can find:
Answer
  • 10
  • 7
  • 6

Question 9

Question
the complementary closing can be formal and informal
Answer
  • True
  • False

Question 10

Question
The reference line is placed between one and four lines below the date
Answer
  • True
  • False

Question 11

Question
Complaint letter is Writing a formal letter of complaint remains an effective way to alert a company to a problem. This page includes guidelines for structuring your complaint, suggestions for style, and example letters.
Answer
  • True
  • False

Question 12

Question
The types of business letter are: adjustment,complaint,personal,acknowledgment,quotation
Answer
  • True
  • False
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