Apple 9L0-064 OS X 10.8 Troubleshooting

Question

A technician suspects that an application unexpectedly quitting at launch has an unusable preference file. What is the expected behavior if the technician moves the preference file out of the Preferences folder?

Answer 1

1 A. The application will continue to use the original preference file.

Answer 2

2 B. A new default preference file will be created when the application launches.

Answer 3

3 C. The old preference files will be automatically deleted when the application launches.

Answer 4

4 D. The application will present a warning that the preference file is missing when it launches.

Answer 5

A. Sharing

Answer 6

B. Network

Answer 7

C. Mission Control

Answer 8

D. Security & Privacy

Answer 9

A. Mac Pro (Mid 2010)

Answer 10

B. Mac mini (Early 2009)

Answer 11

C. MacBook Air (Mid 2011)

Answer 12

D. MacBook Pro (Early 2011)

Answer 13

E. MacBook (Late 2008 Aluminum)

Answer 14

A. /Applications/DeaderEnd.app

Answer 15

B. /Users/Shared/DeaderEnd.app

Answer 16

C. /Users/Burl/Desktop/DeaderEnd.app

Answer 17

D. /System/Library/Applications/DeaderEnd.app

Answer 18

A. Computer fails to power on.

Answer 19

B. Cannot complete an OS X Mountain Lion install.

Answer 20

C. Cannot install any application into /Applications.

Answer 21

D. Cannot open one Numbers document. Other Numbers documents open without issue.

Answer 22

A. Create a new location in System Preferences > Network.

Answer 23

B. Start the MacBook Pro from an external disk, or netboot image.

Answer 24

C. Create a new user in the Users & Groups preferences pane and test in that user.

Answer 25

D. Erase the customer’s hard disk, reinstall OS X Mountain Lion, then create a new user.

Answer 26

A. A valid Apple ID is required to use Safari on OS X Recovery.

Answer 27

B. An internet connection is required to use Safari and reinstall OS X.

Answer 28

C. A Mac must have at least 4GB of memory to reinstall OS X Mountain Lion.

Answer 29

D. They must charge the Mac’s battery to 100% before starting from OS X Recovery.

Answer 30

A. The backup timestamp is the only indication.

Answer 31

B. The backups will be in a section labeled “Local Snapshots.

Answer 32

C. The local snapshot backup is badged with a home folder icon.

Answer 33

D. Local snapshots will appear on the timeline along with regular backups, distinguished by

Answer 34

A. Firewall

Answer 35

B. Statistics

Answer 36

C. Show Detail

Answer 37

D. Network Status

Answer 38

A. Single User

Answer 39

B. Verbose mode

Answer 40

C. TargetDiskMode

Answer 41

D. Reset PRAM/NVRAM

Answer 42

A. Select the iMessage check box in System Preferences > iCloud

Answer 43

B. Help the customer download Messages from the Mac App Store.

Answer 44

C. Delete Messages, then boot to OS X Recovery to reinstall OS X Mountain Lion.

Answer 45

D. I Set Messages preferences for “You can be reached for messages at:” to the same email account as the iPad.

Answer 46

A. An incorrect build of OS X is installed on the hard disk or SSD.

Answer 47

B. The memory is missing or not detected.

Answer 48

C. Apple Hardware test is loading.

Answer 49

D. EFI failed to load.

Answer 50

B. Console

Answer 51

C. Directory Utility

Answer 52

D. System Information

Answer 53

A. In the Utilities folder on their startup disk.

Answer 54

B. In the Applications folder on their startup disk.

Answer 55

C. In the Security & Privacy Systems Preference pane.

Answer 56

D. In the Utilities menu when booted to OS X Recovery.

Answer 57

A. Place the Mac Pro with OS X Mountain Lion into target disk mode then transfer the file using the Snow Leopard Finder.

Answer 58

B. Place the MacBook Pro with Snow Leopard into target disk mode then transfer the file using the OS X Mountain Lion Finder.

Answer 59

C. Turn off encryption on the Mac Pro with OS X Mountain Lion, when de-encryption is finished place it into target disk mode and transfer the file using the Snow Leopard Finder.

Answer 60

D. Use live partitioning in the Disk Utility to create a non-encrypted volume on the Mac Pro. Copy the file to that volume, then place the Mac Pro into target disk mode and transfer the file using the Snow Leopard Finder.

Answer 61

A. Sign in at iCloud .com, click on Options then select only the desired features.

Answer 62

B. Martin should use third party software since iCloud features cannot be customized.

Answer 63

C. Martin should use System Preferences > iCloud then select only the desired features.

Answer 64

D. After enabling iCloud, Back to my Mac and Find My Mac can be deselected in System Preferences sharing.

Answer 65

A. /Library/Desktop Pictures

Answer 66

B. /System/Desktop Pictures

Answer 67

C. “/Library/Desktop Pictures

Answer 68

D. /Syste rn/Li bra ry/Deskto p Pictures

Answer 69

A. Stream audio to an Airport Express base station

Answer 70

B. Send files to anyone around you wirelessly via Wi-Fi

Answer 71

C. Join a game and play against friends using the game on anIOSdevice

Answer 72

D. Wirelessly send what is on their Mac screen to an HDTV with a supported Apple TV

Answer 73

A. He should buy a OS X Mountain Lion USB drive from Apple, start up from it and choose the erase and install option in the installer.

Answer 74

B. He must use target disk mode and perform the erase and install option in OS X Mountain Lion from another Mac.

Answer 75

C. He should start up to OS X Recovery, use Disk Utility to erase the hard disk’s volume, then choose the Reinstall OS X option.

Answer 76

D. He should use a OS X Lion USB Drive, startup from it and erase the hard disk using Disk Utility. After installing OS X Lion, creating a new user, and installing software updates; he will then download OS X Mountain Lion from the Mac App Store.

Answer 77

A. Delete “junk document” in the Time Machine Finder window for the most recent backup.

Answer 78

B. Open Time Machine preferences and remove the file “junk document” from the backup list.

Answer 79

C. Select the Delete all Backups of “junk document” from the File menu in any standard Finder window.

Answer 80

D. Select the Delete all Backups of “junk document” from the Action menu in the Time Machine Finder window.

Answer 81

A. Boot to OS X Recovery and choose Restore files from a Time Machine Backup.

Answer 82

B. Hold the option key then click the Finder Go menu and choose Local Snapshots.

Answer 83

C. The file can only be restored when she returns home and has access to the backup hard drive.

Answer 84

D. Restore the file from a local snapshot by entering Time Machine, finding the file, and clicking Restore.

Answer 85

A. Apple TV (1st generation)

Answer 86

B. Apple TV (2nd generation)

Answer 87

C. Apple TV (3rd generation)

Answer 88

D. Third Party streaming media players

Answer 89

E. Game consoles with built in steaming media players

Answer 90

A. Boot chime

Answer 91

B. Gray screen

Answer 92

C. Blank screen

Answer 93

D. Gray Apple logo with a spinning gear

Answer 94

A. Hold the shift key down to Safe Boot the iMac.

Answer 95

B. Start the iMac from OS X Recovery and use Terminal.

Answer 96

C. Start the iMac from OS X Recovery and use Disk Utility.

Answer 97

D. Start up in single-user mode and type the /sbin/fsck -fy command.

Answer 98

B. Mac OS Extended

Answer 99

C. MS-NT File System

Answer 100

D. Mac OS Extended (Journaled)

Answer 101

A. CDs & DVDs

Answer 102

B. Apple Software only

Answer 103

C. Mac App Store and CDs & DVDs

Answer 104

D. Mac App Store and identified developers

Answer 105

A. Read only

Answer 106

B. Write only

Answer 107

C. Read & Write

Answer 108

D. Execute only

Answer 109

A. Applications signed with a Developer ID.

Answer 110

B. Application from unidentified developers.

Answer 111

C. Applications available in the Mac App Store.

Answer 112

D. Applications that install any kernel extensions.

Answer 113

A. The Mac Pro does not have sufficient RAM.

Answer 114

B. The hard disks do not have the correct partition scheme.

Answer 115

C. FileVault 2 was not selected as a custom option during the OS X Mountain Lion install.

Answer 116

D. The customer continued the install of OS X Mountain Lion, despite a warning that OS X Recovery Mode and FileVault would not be available on this disk.

Answer 117

A. Startup from 05 X Recovery and choose the Get Help Online option.

Answer 118

B. Startup from a OS X Mountain Lion Install DVD and choose the Get Help Online option.

Answer 119

C. In order to use Safari, the customer will have to restore the hard disk from a Time Machine backup.

Answer 120

D. She must first install OS X Mountain Lion on an external disk, then use Safari to search Apple Support articles.

Answer 121

A. anIOSapplication

Answer 122

B. a PowerPC application

Answer 123

C. a Windows application

Answer 124

D. an app not purchased at the Mac App Store

Answer 125

A. While connected to the internet, he should deselect Find My Mac and sign out of iCloud to remove the MacBook from his iCloud device list.

Answer 126

B. He must reinstall OS X Snow Leopard before selling the MacBook to remove it from his iCloud device list.

Answer 127

C. He must download the iCloud device utility to remove the MacBook from his iCloud device list.

Answer 128

D. If he uses OS X Recovery to erase the disk the MacBook will automatically be removed from the iCloud device list.

Answer 129

B. Console

Answer 130

C. Terminal

Answer 131

D. System Information

Answer 132

A. Hold theCommand and Rkeysatstartup.

Answer 133

B. You must turn off disk encryption to use this feature.

Answer 134

C. Use the option key and choose OS X Recovery disk in the Startup Manager.

Answer 135

D. Open System Preferences > Startup Disk preference pane then select the OS X Recovery disk.

Answer 136

A. Always use command line tools to adjust file permissions.

Answer 137

B. Use Repair Disk Permissions in the Disk Utility to adjust the file’s permissions.

Answer 138

C. Use the Sharing & Permissions pop-up menu in the file’s Get Info window to choose read only for all users.

Answer 139

D. Place the file into a folder, then change folder permissions to read only using the Sharing & Permissions pop-up menu in the folders Get Info window.

Answer 140

A. Erase the disk using the Disk Utility then start a new Time Machine backup.

Answer 141

B. Enable FileVault 2 on the startup disk to automatically encrypt the Time Machine backup.

Answer 142

C. Get info on the Time Machine backup disk then select the “Enable encryption” checkbox.

Answer 143

D. Use the Time Machine preferences to re-select the backup disk then select the “Encrypt backup disk checkbox.

Answer 144

A. /System/Library/Fonts

Answer 145

B. ~/Library/Fonts

Answer 146

C. /Library/Fonts

Answer 147

D. /System/Fonts

Answer 148

A. Delete then reinstall the VoIP application.

Answer 149

B. Open the Disk Utility, choose the startup disk and repair disk permissions.

Answer 150

C. Delete the application’s preferences from /Users/Paolo/Library/Preferences.

Answer 151

D. Check that Paolo granted the VoIP application access to Contacts under System Preferences > Security & Privacy > Privacy.

Answer 152

A. Fibre Channel

Answer 153

B. Target Disk Mode

Answer 154

C. Wi-Fi networking

Answer 155

D. Ethernet networking

Answer 156

E. Online Backup Services

Answer 157

A. Startup in OS X Recovery to open Migration Assistant.

Answer 158

B. The customer will have to purchase Migration Assistant at the Mac App Store.

Answer 159

C. Migration Assistant is stored in the Utilities folder and can be opened at any time.

Answer 160

D. The customer should startup from OS X Recovery, then erase the disk and reinstall OS X Mountain Lion to start over and transfer their data.

Answer 161

A. ResettheSMC.

Answer 162

B. Repair disk permissions.

Answer 163

C. Reset the PRAM/NVRAM.

Answer 164

D. Reinstall OS X Mountain Lion.

Answer 165

A. Use a Time Machine backup to restore the entire User folder.

Answer 166

B. Delete the application, reinstall it, then try launching it again.

Answer 167

C. Startup from OS X Recovery, open Disk Utility and repair the startup disk.

Answer 168

D. Use “Go to Folder...” or press the Option key to access the user library, move the suspected preference file to the desktop and then try launching the application.

Answer 169

A. Turn on FileVault 2, wait for encryption to finish, then delete the user.

Answer 170

B. Save the deleted user in a disk image, then use the Terminal to secure delete the image.

Answer 171

C. Delete the user using the “Delete the home folder” with the erase home folder securely option enabled.

Answer 172

D. Startup in OS X Recovery then open the Disk Utility. Choose the startup volume and erase the entire volume using a security option the writes zeros across the entire volume.

Answer 173

A. It can be managed with Parental Controls.

Answer 174

B. Is limited to local login only, and cannot access network shared folders.

Answer 175

C. When a Guest User logs out, the Guest Account’s home folder is deleted.

Answer 176

D. A password can be set for additional security when using a Guest account.

Answer 177

E. Guest accounts appear automatically and cannot be disabled on 05 X Mountain Lion.

Answer 178

A. Use Back to My Mac screen sharing to use the app on the iMac.

Answer 179

B. Open iTunes, click on “Purchased on the Mac App Store” in the Store section, then install the app.

Answer 180

C. Sign in to his account in the Mac App Store, click Purchases, and then install the app.

Answer 181

D. He must purchase the application again on the Mac App Store to install on the MacBook Pro.

Answer 182

A. Local snapshots on portable Macs.

Answer 183

B. Encrypted backups on Time Capsule.

Answer 184

C. Restore from a Time Machine backup.

Answer 185

D. Encrypted backups on external disks.

Answer 186

E. OS X Recovery partition on external disks.

Answer 187

F. Backup Now in the Time Machine menu item.

Answer 188

G. The ability to choose multiple backup locations.

Answer 189

A. is in Internet Recovery mode

Answer 190

B. is looking for a Netboot Server

Answer 191

C. is unable to find a startup disk that contains boot files

Answer 192

D. indicates that the unit has failed to pass the power on self test

Answer 193

A. Once a user enables FileVault 2, it cannot be disabled.

Answer 194

B. FileVault 2 can only be enabled on non-administrator user accounts.

Answer 195

C. There is no way to recover data from a FileVault 2 protected volume if a login password is lost.

Answer 196

D. When a user enables FileVault 2, the startup volume is encrypted and access to the volume is password protected.

Answer 197

A. Internet Recovery has started downloading the OS X Recovery system image.

Answer 198

B. The Mac is starting up from an external USB or Thunderbolt storage device.

Answer 199

C. EFI has detected a hardware issue.

Answer 200

D. Apple Service Diagnostics is loading.

Answer 201

A. System Preferences > sharing > Select the File sharing checkbox.

Answer 202

B. Network Utility > Services > Select the File Sharing checkbox.

Answer 203

C. System Preferences> Network> File Sharing > Select the Enable checkbox.

Answer 204

D. System Preferences > Security & Privacy > Sharing > Click the Enable button in the File Sharing section.

Answer 205

A. FileVault 2

Answer 206

B. Gatekeeper

Answer 207

C. Mission Control

Answer 208

D. Location Services

Answer 209

A. Hold the shift key at start up to Safe Boot.

Answer 210

B. Start the iMac to OS X Recovery and reinstall OS X Mountain Lion.

Answer 211

C. Hold command S to enter Single User mode, then move login items with the command line.

Answer 212

D. Start the iMac to OS X Recovery, then open the terminal and use it to delete all login items.

Answer 213

A. Select Wi-Fi as primary service in the Security & Privacy > Firewall settings.

Answer 214

B. Set Wi-Fi as the priority network service in the Airport Utility preferences.

Answer 215

C. Select Wi-Fi as the default network interface in the info tab of the Network Utility.

Answer 216

D. Select “Set Service Order” in the Network preference pane’s Action menu, then drag Wi-Fl to the top of the list.

Answer 217

A. Safe Boot.

Answer 218

B. EFI reset mode.

Answer 219

C. Verbose mode.

Answer 220

D. Reset a password using an Apple ID.

Answer 221

A. He can create a new OS X user, then launch Safari and go to iCloud .com to create an account.

Answer 222

B. He can only create a new iCloud account onIOSdevices, so he must create the account on an iPhone, iPad, or iPod touch.

Answer 223

C. He can create a new iCloud account during initial setup using the Create a Free Apple ID button.

Answer 224

D. He can create a new OS X user, then open System Preferences > User & Groups > Click on the Create Apple ID button.

Answer 225

A. Open the Disk Utility and select repair disk permissions.

Answer 226

B. Erase the hard disk and restore from a Time Machine backup.

Answer 227

C. Startup in Single User mode and use command line tools to correct the permissions.

Answer 228

D. Select the Downloads folder in the Finder, then choose Get Info in the file menu. The folder permission can then be changed back to Read & Write in the Sharing & Permissions section.

Answer 229

A. Console

Answer 230

B. Disk Utility

Answer 231

C. Directory Utility

Answer 232

D. Thunderbolt Setup Utility

Answer 233

A. ahard disk or SSD without a partition scheme

Answer 234

B. a hard disk or SSD with the MBR partition scheme

Answer 235

C. a hard disk or SSD with the APM partition scheme

Answer 236

D. a hard disk or SSD with the GUID partition scheme

Answer 237

A. Inactive (off)

Answer 238

B. Active and connected

Answer 239

C. Active but not connected

Answer 240

D. Inactive (hardware is missing)

Answer 241

A. Delete the app and try downloading a fresh copy from the internet.

Answer 242

B. Contact the vendor of the app and ask them to send a product registration key.

Answer 243

C. Open the Mac App Store preferences, then change the Application Security settings.

Answer 244

D. Control-click or right click the icon of the app, select Open from the contextual menu or select ‘Anywhere’ under System Preferences > Security & Privacy > General > Allow applications downloaded from:

Answer 245

A. Transfer with AirDrop.

Answer 246

B. Set up Bluetooth File Exchange.

Answer 247

C. Use an ethernet cable and enable file sharing.

Answer 248

D. Upload the file to an online file storage service, then download it.

Answer 249

A. A user specific software library.

Answer 250

B. A place to store global system preference settings.

Answer 251

C. A software driver that provides driver support for hardware, networking, and peripherals.

Answer 252

D. The system for starting, stopping and managing daemons, applications, processes, and scripts.

Answer 253

A. Startup from OS X Recovery and choose the Unlock Disk option.

Answer 254

B. Startup from OS X Recovery and open the Firmware Password utility.

Answer 255

C. Inform the customer that he can unlock the disk using the recovery key created when FileVault 2 was enabled.

Answer 256

D. Help the customer erase the hard disk and reinstall OS X Mountain Lion. All of the data is lost if a customer forgets the administrator password.

Answer 257

A. The customer should enable the Automatic login feature in the User & Group preferences.

Answer 258

B. This is a limitation of FileVault 2. The customer will have to share her password to use the feature.

Answer 259

C. Ask the customer to disable FileVault 2 when others wish to use the computer, then re-enable it when they are done.

Answer 260

D. The customer can give other user accounts the ability to unlock the disk in the Security & Privacy preferences when she enables FileVault 2.

	Created by santossebastian1 about 9 years ago

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Apple 9L0-064 OS X 10.8 Troubleshooting

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