Zusammenfassung der Ressource
Stakeholder management
- Different types
- External
- Suppliers
- Creditors
- Society
- Government
- Customers
- Internal
- Employees
- Managers
- Owners
- Management principles
- Acknowledge and monitor concerns and portential conflicts
- Listen to and communicate with
- Adopt processes and codes of behaviour sensitive to each constituency
- Recognise interdependence of efforts and rewards among them
- Work cooperatively
- Importance of management
- Makes for more effective communication
- Establishes good relationship
- stakeholders more trusting/feel relevant