Zusammenfassung der Ressource
Values of care
- promoting diversity and equality
- promoting equality
- use non discriminatory language example, call
the service users by their names do not call
them 'darlin' or 'love'
- avoid being patronising
- meet individual need regarding:
- mobilty make sure to provide
resources such as ramps,
automatic doors and adjustable
height tables when needed
- communication needs
- dietary needs (kosher,
halal, diabetic, gluten free
and vegitarian diets
- support cultural needs
(provide prayers rooms and
celebration times for culture
and religion
- treat everyone the
same irrespective of
their race, religion,
sexuality, culture,
gender and age
- give all individuals the same
choices and opportunities
regardless of their differences
- no racist, sexist or ageist
comments or actions
- arrange visits to places with
wheelchair access, hearing
loops, and so on
- promoting diversity
- accept and respect of
individuals differences
- provide activities, resources and
food that matches different
cultures ,beliefs and faith
- celebrate a group of different
non and religious festivals in a
care setting to understand
different cultures and faiths of
the service users
- challenge and report any
discriminatory behaviour
- ensure to provide access to all
activities for those less mobile;
example providing transport and
cares to accompany service users;
by visiting wheel chair- accessible
venues
- respect service users' culture and
religious requirements; for
example:
- at time it may be
appropriate to have a
female staff care
assistant nurse or GP
- provide prayer rooms and
transport to church
- provide meals in line with these, for
example, halal and kosher
- support any communication needs so
that no one is excluded
- maintaining confidentiality
- do not gossip about the service
users to their friends and family
- share information to practitioners only
a 'need to know basis'
- keep patient records secure (keep
them password- protected)
- keep personal detail, files and records
protected by not leaving them lying
around
- use private office or empty for meetings
(for residents or family to discuss care or
treatment
- do not discuss patients, residents
or other service users in public
places
- inform service users the
circumstances when information
cannot be confidential
- for example if the services users is in
damage to self or to others or is at risk of
harm
- promoting individuals' rights and beliefs
- give service users a choice; for example, over
diet, which clothes they want to wear and
which activities to take part in
- maintain privacy- knock on the door before entering a
resident's room; pull curtains round a hospital bed
- provide access to advocate for an adult with learning disabilities
- provide a prayer room or transport to church or mosque
- access to a translator
- always explain procedures to be carried out as a patient has a
right to refuse once heard the necessary information