Grievance Handling Mindmap

Grievance refers to an employee's dissatisfaction or feeling of personal injustice relating to his or her employment.
It is usually a complaint formally stated in writing.
Causes of Grievance
1. Economic Environment
  1. Late bonuses, payments, adjustments to overtime pay.
2. Work Environment
  1. Undesirable/Unsatisfactory conditions.
3. Supervision of supervisor
  1. Perceived notions of bias, favouritism, nepotism.
4. Organizational Change & Employee Relations
  1. New working practices
5. Others
  1. Promotions, Safety methods, transfers, granting of leaves.
How to handle grievance? (Steps/Methods)
1. Step 1
  1. Discussion of grievance between employee, Union steward and supervisor.
    1. What is a Union?
      1. A formal association of workers that promotes the interests and wellbeing of its members through collective action.
    2. Typical Division of HR responsibilities: Grievance Management
2. Step 2
  1. Discussion between steward, supervisor's manager and/or HR manager.
3. Step 3
  1. Committee of union officials discusses with appropriate company managers.
4. Step 4
  1. Representative discusses with executives or corporate industrial relations officer.
5. Step 5
  1. Refer to MOM for conciliation
6. Step 6
  1. IAC for final decision.
Effects and Consequences
1. Grievances if not identifies and redressed, may adversely affect workers, managers and organisation.
2. On production
  1. Low quality & productivity
  2. Increase in wastage and cost
3. On employees
  1. Increased rate of absenteeism/turnover
  2. Reduced commitment, sincerity & punctuality and morale.
4. On managers
  1. Strained superior-subordinate relationship
  2. Increase in supervision, control, discipline and unrest

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Grievance Handling Mindmap

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