Zusammenfassung der Ressource
Counselling
- Problems that requires
counselling
- Internal Problems
- Personality
- Work Stress
- Reduced Production
- Increased errors
- External Problems
- Marriage
- Finance
- Health
- Effective
counselling process
- STEP 1: Develop Rapport
- STEP 2: Determine Problems
- STEP 3: Determine the Goals
- STEP 4: Action Plan
- STEP 5: Evaluation & Follow up
- Skills for
counselling
- Listening
- Empathy
- Questioning
- Observing Body Language
- Paraphrasing
- Benefits of
Counselling
- Individual
- Personal Development
- Benevolence
- Motivation
- Less stress
- Motivation
- Organisation
- Decrease number of
turnover, absenteeism
- Improvement in
employee
performance &
productivity
- Monitor organisational
health
- Increased loyalty