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Counselling

Beschreibung

counselling hrm
Joseph Tan Jiunn
Mindmap von Joseph Tan Jiunn, aktualisiert more than 1 year ago
Joseph Tan Jiunn
Erstellt von Joseph Tan Jiunn vor mehr als 9 Jahre
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Zusammenfassung der Ressource

Counselling
  1. Problems that requires counselling
    1. Internal Problems
      1. Personality
        1. Work Stress
          1. Reduced Production
            1. Increased errors
            2. External Problems
              1. Marriage
                1. Finance
                  1. Health
                2. Effective counselling process
                  1. STEP 1: Develop Rapport
                    1. STEP 2: Determine Problems
                      1. STEP 3: Determine the Goals
                        1. STEP 4: Action Plan
                          1. STEP 5: Evaluation & Follow up
                          2. Skills for counselling
                            1. Listening
                              1. Empathy
                                1. Questioning
                                  1. Observing Body Language
                                    1. Paraphrasing
                                    2. Benefits of Counselling
                                      1. Individual
                                        1. Personal Development
                                          1. Benevolence
                                            1. Motivation
                                              1. Less stress
                                                1. Motivation
                                                2. Organisation
                                                  1. Decrease number of turnover, absenteeism
                                                    1. Improvement in employee performance & productivity
                                                      1. Monitor organisational health
                                                        1. Increased loyalty
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