Zusammenfassung der Ressource
business
correspondence
- The 5 C principles
- Clear
- Corteous
- Complete
- Correct
- Consice
- A businessman writes and receives letters in his day to-day
transactions.
- Writing style of business
documents
- Audience
- Purpose
- Types of communication
- Types of business documents
- Importance of business correspondence
- Help in maintaining proper relationship
- Inexpensive and convenient mode
- Create and maintain goodwill
- Serves as evidence
- Help in expansion of business
- Essential features of a good business letter
- outer features
- Quality of paper
- Color of the paper
- Size of the paper
- Folding of letter
- Envelope
- Inner features
- Simplicity
- Clarity
- Accuracy
- Completeness
- Relevance
- Courtesy
- Neatness
- Types of business letter
- Acknowledgment letter
- Order letter
- Refusal letter
- Quotation letter
- Complaint letter
- Adjustment letter
- Business letter