Zusammenfassung der Ressource
Sales
Process
(Workflow)
- Leads
- Prospect/Opportunity
(qualified leads) with
defined
needs/requirements
(product/ volume/ time
frame)
- Sales
- After- Sales
- Courtesy Call/Email
- Follow Up Communication
- Within 7 days
(Satisfaction level:
delivery/products/
process)
- Order Dispatch Day
- Payment Process
(Proforma Invoice/
Order
Confirmation)
- Product Preparation/Packing
- Order Dispatch
- Order Delivery
- Final Sales Invoice
- CAM
- SDM
- CAM
- REMEMBER!
%
Confidence!
- Proposal/ Sales Quotation
- Negotiation
- Decision
- WON
- LOST/
CANCELLED
- REMEMBER!Provide
the exact reason
- SDM-Sales Development Manager
- Leads from NEW/NOT active Contacts
- Sources
- Trade Shows
- Alibaba
- "Old" Data Base
- Website
- Web Search
- CAM-Customer Account Manager
- Leads from EXISTING Customers
- The process must be recorded/followed in CRM