Types of ICT Systems

BACK OFFICE SYSTEMS
1. Made up of accounts or database management packages
2. Run routine business tasks
  1. E.G. Record sales, purchases, update stock levels
TRANSACTION PROCESSING SYSTEMS
1. Process transactions as they arise
  1. E.G. Booking a flight
WORKFLOW MANAGEMENT SYSTEMS
1. Used when lots of different people work on a document
2. Able to route documents to different personnel
3. Reduces bottlenecks in the flow of work
WORKFLOW AND DOCUMENT MANAGEMENT SYSTEMS
1. Keeps track of electronically stored documents
2. Used when data arrives in different formats
3. Example of this system: Dealing with insurance claims
MANAGEMENT INFORMATION SYSTEMS
1. Takes internal and external data
  1. Processes data to produce information
    1. Presents the information in suitable form
      1. Enabling managers to make effective decisions
SYSTEMS FOR COLLABORATIVE WORKING
1. Used when lots of people work together on a task
2. Uses communication such as Video conferencing, file sharing, email etc
DECISION SUPPORT SYSTEM
1. Supports decision-making process
2. Enables managers to choose from business options
3. Able to extrapolate figures and produce forecasts
CUSTOMER RELATIONSHIP MANAGEMENT SYSTEM
1. Helps with day-to-day management of customers
2. Keeps track of customers
  1. Analysis of past orders
    1. Allows more effective marketing
    2. Allows cross-selling
  2. Helps increase seales
ENTERPRISE INFORMATION SYSTEM
1. Deals with all functions of a large organisation
2. Integrates all business activities
3. Allows links to business partners

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Types of ICT Systems

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