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The IT Professional
- Technician resources
- Websites
- Diagnostic tools
- Co-workers
- Email
- Websites
- determine the problem
- know
- relate
- understand
- know
- Ethical and Legal considerstations
- share sensitive customer information
- it is permissible(not allowed)to
- share sensitive customer information
- workstation ergonomics
- communcation skills and troubleshooting
- Personal experince
- Support vendors
- Online FAQs
- Manfacturner manuals
- Personal experince
- types of difficult customer
- talkative
- Rude
- angry
- knowledge
- Inexperinced
- talkative
- Cyber law
- system adminstrators
- law enforcement
- Wireless Communications
- primary elements
- data storage
- Security Professionals
- system adminstrators
- How to put the customer on hold
- let the customer finish speaking
- Ask the customer if you could give me a minute
- let the customer finish speaking
- Troubleshooting
- identify the problem
- Establish a theory
- Test the theory
- Establish the plan of action
- identify the problem
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