Zusammenfassung der Ressource
1.2.
Communication
consultant-client
- Communication needs
- Steering Commite: High level, monthly
- Super Users: SMART, weekly
- Process Owner: Strategic mid level, 2/week
- BPT Manager: High level, bi-weekly
- Information Requirements &
levels of information access
- Tools & Methods for
Effective communication
- Stakeholder Analysis (Influence vs. Interest) - Playbook
- Email headings (inform, request, breakdown, promise, action) - BPT
- Email structure (Reccomend, Conclusion, Analysis, Fact) - McK
- Project Communication Plan (audience, objective, Message, Media, Who where When) - Intern Cons
- 4 Key individuals
- Project Manager
- Process Owner
- Steering Commite
- Super Users
- BPT Manager