Employee Best Practices

Beschreibung

Cisco IIT essentials (Chapter 11 - The IT Professional) Mindmap am Employee Best Practices, erstellt von groche am 25/02/2014.
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Zusammenfassung der Ressource

Employee Best Practices
  1. Workstation ergonomics
    1. Time management
      1. Stress management
        1. Observing Service Level Agreements (SLA)
          1. Contract that defines expectations between an organisation and the service vendor
            1. The technician's job is to honour the SLA
              1. An SLA includes
                1. Response time guarantees
                  1. Equipment and software that is supported
                    1. Where service is provided
                      1. Preventive maintenance
                        1. Diagnostics
                          1. Part availability (equivalent parts)
                            1. Cost and penalties
                              1. Time of service availability

                                Anmerkungen:

                                • for example, 24x7 or Monday to Friday, 8 am to 5 pm
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