582533
Advanced
Troubleshooting
- Step 1: Identify the problem
- Open-ended question
- When did the problem
start?
- what problem are you
experiencing?
- When did the problem
start?
- closed-ended question
- has any network equipment
changed?
- have any other computer been added to the
network?
- has any network equipment
changed?
- Open-ended question
- Step 2: Establish a Theory of Probable Cause
- Computer power problem
- loose external cable connection
- loose data cable connection
- Loose adapter card
- Computer power problem
- Step 3: Test the Theory to Determine
Cause
- Restart the computer
- Disconnect and reconnect the external cable
- Disconnect and reconnect the internal cable
- Secure the adapter card
- Restart the computer
- Step 4: Establish a Plan of Action to Resolve the
Problem and Implement the Solution
- Manufacturer website
- Contact technician
- Internet search
- Technician website
- Manufacturer website
- Step 5: Verify Full System Functionally and, if
Applicable, Implement Preventive Measures
- Reboot the computer
- Restart the external devices
- Access all drives and shared resources
- Reboot the computer
- Step 6: Document Findings, Actions, and
Outcome
- Discuss the solution implemented with costumer
- Have the costumer verify the problem has been sloved
- Provide the costumer with all paperwork
- Discuss the solution implemented with costumer
Möchten Sie kostenlos Ihre eigenen Mindmaps mit GoConqr erstellen? Mehr erfahren.