Zusammenfassung der Ressource
Advanced
Troubleshooting
- Steps of troubleshooting
- Identify the problem
- Establish a theory
of probable problems
- Test the theory to determine
the problem
- Establish a plan of action to
resolve the problem and implement
solution
- Verify full system
functionality
- Document findings
- Open- ended questions
- What operating system is installed on the computer?
- Close- ended questions
- Does anyone else have this problem?