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Friends Provident

Beschreibung

Bsc Hons Case Studies Mindmap am Friends Provident, erstellt von Steve Hiscock am 14/05/2013.
Steve Hiscock
Mindmap von Steve Hiscock, aktualisiert more than 1 year ago
Steve Hiscock
Erstellt von Steve Hiscock vor etwa 11 Jahre
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Zusammenfassung der Ressource

Friends Provident
  1. Triggers for Change
    1. PESTLE
      1. New legislation
        1. Need to reduce overheads
          1. Current system open to human error
            1. Internet forms - New tech
            2. Change agents
              1. Sponser
                1. Tony Griffiths
                2. Champion
                  1. Shanti Duggal
                  2. Critic
                    1. Business end users
                      1. Mike Shapland
                      2. Inventor
                        1. Contract Staff, skilled in Java
                          1. Mike Shapland
                        2. CONSULT
                          1. Stakeholders
                            1. Intermediaries
                              1. The staff using the new system
                                1. Policy holders / customers
                                2. Classifying the change
                                  1. Top down / Bottom up
                                    1. Proactive
                                      1. Beta Level
                                        1. Uses existing workflows
                                      2. Culture
                                        1. Club - Zeus
                                          1. Fast thinking
                                            1. Short timescales
                                              1. Little time is analyse
                                                1. Rapid development
                                                2. Management style
                                                  1. Country Club - Pub evenings
                                                    1. Concern for people
                                                    2. Team Management / Blake and Mouton
                                                    3. Ethno relativism
                                                      1. Clockwork orginisation
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