Zusammenfassung der Ressource
Friends Provident
- Triggers for Change
- PESTLE
- New legislation
- Need to reduce overheads
- Current system open to human error
- Internet forms - New tech
- Change agents
- Sponser
- Tony Griffiths
- Champion
- Shanti Duggal
- Critic
- Business end users
- Mike Shapland
- Inventor
- Contract Staff, skilled in Java
- Mike Shapland
- CONSULT
- Stakeholders
- Intermediaries
- The staff using the new system
- Policy holders / customers
- Classifying the change
- Top down / Bottom up
- Proactive
- Beta Level
- Uses existing workflows
- Culture
- Club - Zeus
- Fast thinking
- Short timescales
- Little time is analyse
- Rapid development
- Management style
- Country Club - Pub evenings
- Concern for people
- Team Management / Blake and Mouton
- Ethno relativism
- Clockwork orginisation