13822863
Frage 1
Frage
"Taking actions to address conflict before it escalates to a crisis" states for the following level of Mediation of Conflict
Antworten
-
Self-Mediating
-
Preventive
-
Managerial
-
Professional
Frage 2
Frage
Conflict strategy "Flight" can be described as following
Antworten
-
Win-Win
-
Win-Lose
-
In the middle between two others
-
Lose-Lose
-
Lose-Win
Frage 3
Frage
Conflict strategy "Flow" can be described as following
Antworten
-
In the middle between two others
-
Lose-Lose
-
Win-Win
-
Lose-Win
-
Win-Lose
Frage 4
Frage
Resolving a conflict on the_________ level is:
Less expensive
Less time consuming and resource intense
Generally less emotionally charged
More likely to result in a solution that satisfies both sides
Antworten
-
Rights
-
Power
-
Interests
Frage 5
Frage
What key human interaction does Conflict look like?
Antworten
-
Self-Management
-
Leadership
-
Communication
-
Negotiation
-
Decision
Frage 6
Frage
Which of this desicion-making styles requires less information and focuses on one option?
Antworten
-
Hierarchic
-
Decisive
-
None of the given
-
Flexible
-
Integrative
Frage 7
Frage
To which step does the Hypotesis relate (in OODA loop )?
Antworten
-
Aggregate
-
Observe
-
Act
-
Decide
-
Operate
Frage 8
Frage
Unfolding circumstances - on which step should be done this action (OODA loop steps)?
Antworten
-
Orient
-
Observe
-
Act
-
Aggregate
-
Decide
Frage 9
Frage
Which Leadership style is NOT used in VROOM-JETTON-JAGO-desicion model?
Antworten
-
Consultative
-
Autocratic
-
None of the given
-
Transformational
-
Collaborative
Frage 10
Frage
What is the Vision (in Transformational leadership context)?
Antworten
-
Team dynamics
-
Pertains to the ability to control others' behavior
-
Relationships that help individual to deal with stress more effectively
-
A realistic, convincing and attractive depiction of where you want to be in the future
Frage 11
Frage
Leadership is about dealing with
Antworten
-
Approval provision
-
Complexity
-
Attention getting
-
Change
-
Situation analysis
Frage 12
Frage
What is NOT a focus point of Leadership?
Antworten
-
Aligning People
-
Motivating People
-
Controlling and Problem Solving
-
Setting Direction
Frage 13
Frage
What does Emotional Intelligence mean?
Antworten
-
Ability to manage person's own emotions and to read other people's
-
Ability of dealing better with negotiation
-
Ability to control other's behavior
-
Ability to motivate yourself
Frage 14
Frage
What is an example of Aspiration (in case if U want to buy a PC) ?
Antworten
-
Alternative model of PC you can afford to buy
-
The preferred model of PC you are looking for
-
The highest price you agreed to pay
-
The lowest price you chase
Frage 15
Frage
What does BATNA stand for?
Antworten
-
Best Aspiration To Negotiating an Alternative
-
Best Artificial To Negotiating an Agreement
-
Build Agreement To Negotiating an Alternative
-
Best Agreement To Negotiating an Alternative
-
Best Alternative To Negotiating an Agreement
Frage 16
Frage
What is an example of Reservation ( in case when U want to buy a PC) ?
Antworten
-
The preferred model of PC you are looking forThe lowest price you chase
-
The preferred model of PC you are looking for
-
Alternative model of PC you can afford to buy
-
The highest price you agreed to pay
Frage 17
Frage
According to TKI we can define the following Accommodating Negotiation styles as:
Antworten
-
Win-Lose
-
Win-Win
-
Lose-Lose
-
Lose-Win
Frage 18
Frage
In stress situation "Relator" inclines to:
Antworten
-
Attention getting
-
Approval Seeking
-
Controlling
-
Perfectionism
Frage 19
Frage
"Interpersonal conflicts that are less complex .." states for the following level of Mediation of Conflict
Antworten
-
Preventive
-
Self-Mediating
-
Professional
-
Managerial
Frage 20
Frage
What is Leadership Pipeline?
Antworten
-
The survey structure for measuring the quality of leaders' desicions
-
Transition model for leaders success in organization
-
The method of development of self-confidence
-
Modern Leadership style
-
All of the given
Frage 21
Frage
Conflict comprises of the following stages:
Antworten
-
Disfunction, Ignorance, Missing, Tension, Crucial;
-
Dissatisfaction, Avoidance, Ignorance, Tension, Crisis
-
Discomfort, Incident, Misunderstanding, Tension, Crisis;
-
Disfunction, Incident, Misunderstanding, Tension, Critics;
-
Dissatisfaction, Avoidance, Misspelling, Tension, Critics;
Frage 22
Frage
Conflict strategy "Fight" can be described as following
Antworten
-
Win-Win
-
Lose-Lose
-
Lose-Win
-
In the middle between two others
-
Win-Lose
Frage 23
Frage
Which of this decision-making styles requires less information and focuses on multiple options?
Antworten
-
Flexible
-
Hierarchic
-
Decisive
-
Integrative
-
None of the given
Frage 24
Frage
Which of this desicion-making styles requires more information and focuses on one option?
Antworten
-
Flexible
-
Integrative
-
Decisive
-
None of the given
-
Hierarchic
Frage 25
Frage
The description:
-Sets high standards and leads by example
-Wants to do things better and faster
corresponds to which Leadership style?
Antworten
-
Coaching
-
Authoritative
-
Democratic
-
Affiliative
-
Coercive
-
Pacesetting
Frage 26
Frage
What is not a focus point of Management?
Antworten
-
Organizing
-
Setting Direction
-
Planning
-
Staffing
-
Budgeting
Frage 27
Frage
How many stages or "passages" in Leadership Pipeline model?
Antworten
-
8
-
5
-
7
-
6
-
4
Frage 28
Frage
Management is about dealing with
Antworten
-
Change
-
Attention getting,
-
Situation analysis,
-
Complexity,
-
Approval provision
Frage 29
Frage
According to TKI we can define the following Competitive Negotiation styles as:
Antworten
-
Lose-Win,
-
Win-Lose,
-
Lose-Lose
-
Win-Win
Frage 30
Frage
What kind of influencing factors can be considered as a context in negotiation process?
Antworten
-
Strategies, trust, emotions, rules
-
Strategies, priorities, emotions, rules
-
Principals vs. agents, trust, emotions, justice
-
Strategies, trust, emotions, justice
-
Principals vs. agents, priorities, feelings, justice
Frage 31
Frage
What is the Bargaining Power?
Antworten
-
Ability to achieve good outcomes
-
Responsibility
-
Hard work
-
Creativity
-
Strong relationships
Frage 32
Frage
Imagine a case: "Person A selling a house". What would be his/her aspiration and reservation here?
Antworten
-
Convert house into rental unit and Preferred or target price seller would like to receive
-
Preferred or target price seller would like to receive and Lowest price seller will accept
-
Preferred or target price seller would like to receive and Convert house into rental unit
-
Take house off the market and Convert house into rental unit
-
Look for another potential buyer and Take house off the market
Frage 33
Frage
What is an example of BATNA if you are buying the PC?
Antworten
-
The lowest price you chase,
-
The highest price you agreed to pay,
-
The best model of PC you can buy at your budget
-
The preferred model of PC you are looking for,
-
Alternative model of PC you can afford to buy,
Frage 34
Frage
In stress situation "Socializer" inclines to:
Antworten
-
Approval Seeking
-
Attention getting,
-
Controlling,
-
Perfectionism,
Frage 35
Frage
This ego-state is part of our psyche, our personality, which expresses the image of our true self, the potential of the individual, its balance, integrity and vitality, immediate self-expression, the ability to find a way out of any situation, acceptance and openness to the world.
Antworten
-
Doctor Strange
-
Adult,
-
Child,
-
Parent,
-
Student,
Frage 36
Frage
In stress situation "Thinker" inclines to:
Antworten
-
Attention getting
-
Controlling
-
Approval Seeking
-
Perfectionism
Frage 37
Frage
What kinds of ego-states differentiate the Transactional Analysis?
Antworten
-
Adult and Child,
-
Child, Teenager, Adult,
-
Parent and Partner,
-
Partner, Adult and Child,
-
Child, Parent, Adult,
Frage 38
Frage
In Johari window, what is about the 2 window (top right)
Antworten
-
Unknown Area, Unknown by others and unknown by self
-
Open Area, Known by others and self,
-
Hidden Area, Unknown by others and known by self,
-
Blind Area, Known by others and unknown by self,
Frage 39
Frage
"Committing to retention" is one the ways to increase:
Antworten
-
Social Capital,
-
Relationship Management,
-
Stock rates,
-
Negotiation Skills,
-
Conflict resolution skills
Frage 40
Frage
Which of this desicion-making styles requires more information and focuses on multiple options?
Antworten
-
Flexible,
-
Integrative,
-
Decisive,
-
Hierarchic,
-
None of the given
Frage 41
Frage
According to TKI we can define the following Collaborative Negotiation styles as:
Antworten
-
Lose-Win,
-
Lose-Lose,
-
Win-Lose,
-
Win-Win,
Frage 42
Frage
In stress situation "Director" inclines to:
Antworten
-
Attention getting,
-
Perfectionism,
-
Controlling,
-
Approval Seeking,
Frage 43
Frage
Conflict strategy "Compromise" can be described as following
Antworten
-
In the middle between two others
-
Win-Lose,
-
Win-Win,
-
Lose-Lose,
-
Lose-Win,
Frage 44
Frage
Resolving a conflict on the_________ level is:
Less expensive
Less time consuming and resource intense
Generally less emotionally charged
More likely to result in a solution that satisfies both sides
Antworten
-
Power,
-
Rights,
-
Interests,
Frage 45
Frage
What does OODA loop stand for?
Antworten
-
Operate, Orient, Do, Analyze,
-
Observe, Orient, Discard, Attend
-
Observe, Orient, Decide, Act
-
Observe, Operate, Do, Aggregate
-
None of the given
Frage 46
Frage
Given description of the way a person makes the desicion as
- Intellectual
- Analytical
- Focused
- Expect others to contribute to decisions
- Decisions are final
To which desicion-making style can it be related?
Antworten
-
Flexible,
-
Integrative
-
Decisive,
-
Hierarchic
Frage 47
Frage
According to TKI we can define the following Avoiding Negotiation styles as:
Antworten
-
Lose-Lose,
-
Win-Lose,
-
Lose-Win,
-
Win-Win,
Frage 48
Frage
Given description of the way a person makes the desicion as
Social and responsive
-Decides quickly
-Can change direction of decision
To which desicion-making style can it be related
Antworten
-
Integrative,
-
Decisive,
-
Hierarchic,
-
Flexible,
Frage 49
Frage
The description:
-Sets high standards and leads by example
-Wants to do things better and faster
corresponds to which Leadership style?
Antworten
-
Authoritative,
-
Coaching
-
Affiliative,
-
Coercive,
-
Pacesetting,
-
Democratic,
Frage 50
Frage
Social Capital equals
Antworten
-
The effective relationships with main stakeholders,
-
The relationships that make organizations work effectively,
-
The effective relationships with key shareholders,
-
The beneficial relationships with society in order to escape environment issues,
Frage 51
Frage
Given description as
- Creates an inspiring vision of the future;
- Motivates and inspires people to engage with that vision;
- Manages delivery of the vision;
- Coaches and builds a team.
To which Leadership style is this more suitable?
Antworten
-
Servant Leadership,
-
Visionary Leadership,
-
Transformational leadership,
-
Action centeerd Leadership
-
Blue Ocean Leadership,
Frage 52
Frage
What are negotiation outcomes we have discussed on lectures?
Antworten
-
Traditional costs, Satisfaction with outcomes, Effect on the budget, Recurrence of disputes and Procedural justice
-
Transaction costs, Satisfaction with outcomes, Recurrence of disputes and Procedural justice
-
Transparency costs, Satisfaction with outcomes, Effect on the relationship, Recurrence of disputes
-
Transaction costs, Satisfaction with outcomes, Effect on the relationship, Recurrence of disputes and Procedural justice
-
Transaction costs, Satisfaction with income, Effect on the budget, Recurrence of disputes and Procedural justice
Frage 53
Frage
What is not an example of Stakeholder?
Antworten
-
Internal Customer,
-
Approving Manager,
-
Third-party supplier
-
Project Manager,
-
External Customer,
Frage 54
Frage
What is Intuitive Decision Making?
Antworten
-
Translation of experience into action
-
Use of SWOT tool in decision making
-
Use of Pareto Analysis tool in decision making
-
Use of T-charts tool in decision making
Frage 55
Frage
Professional level of Conflict resolution requires_____ skills
Antworten
-
Automatic
-
Formal
-
Informal
Frage 56
Frage
What is Interests in the concept of Interests, Rights and Power?
Antworten
-
Pertains to the ability to control other’s behavior.
-
Represent the desires, needs, and fears of the involved parties
-
Deals with standards of fairness.
-
all of the given
Frage 57
Frage
Decision-Making Techniques, please select all that appropriate
SMART
Antworten
- True
- False
Frage 58
Frage
Decision-Making Techniques, please select all that appropriate
Cost/Benefit Analysis
Antworten
- True
- False
Frage 59
Frage
Decision-Making Techniques, please select all that appropriate
T-charts
Antworten
- True
- False
Frage 60
Frage
Decision-Making Techniques, please select all that appropriate
Pareto Analysis
Antworten
- True
- False
Frage 61
Frage
Decision-Making Techniques, please select all that appropriate
Pairwise Comparison
Antworten
- True
- False
Frage 62
Frage
What styles correspond to Group Decision Making?
Antworten
-
No decision, Partial decision, Minority rule, Majority rule, Comparison
-
Temporal decision, Self-appointed, Minority rule, Majority rule, Comparison
-
No decision, Partial decision, Minority rule, Majority rule, Consensus
-
Temporal decision, Partial decision, Minority rule, Majority rule, Comparison
Frage 63
Frage
“At this stage the involved parties can often be hostile towards one another. Interactions, when they take place, are very negative”. To which step of conflict escalation does this sentence refer?
Antworten
-
Crisis
-
Discomfort
-
Tension
-
Incidents
-
Misunderstandings
Frage 64
Frage
Internal, External, Helpful, Harmful are the factors of the following Decision Making Technique
Antworten
-
Pareto Analysis
-
T-charts
-
SWOT
-
Pairwise comparison
-
Cost/Benefit Analysis
Frage 65
Frage
What is Fight-or-Flight?
Antworten
-
Style of dealing with stress
-
Communication style
-
A game
-
Personality type
-
Physiological response to perceived threat
Frage 66
Frage
Preventive level of Conflict resolution requires_____ skills
Antworten
-
informal
-
automatic
-
formal
Frage 67
Frage
80/20 Rule is used in the following Decision-making Technique
Antworten
-
T-charts
-
Cost/Benefit Analysis
-
Pairwise Comparison
-
Pareto Analysis
-
SMART
Frage 68
Frage
What is Power in the concept of Interests, Rights and Power?
Antworten
-
Pertains to the ability to control other’s behavior.
-
Represent the desires, needs, and fears of the involved parties.
-
Deals with standards of fairness.
-
all of the given
Frage 69
Frage
What is Rights in the concept of Interests, Rights and Power?
Antworten
-
Pertains to the ability to control other’s behavior.
-
Represent the desires, needs, and fears of the involved parties.
-
Deals with standards of fairness.
-
all of the given
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