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Logistics Exam 1

Beschreibung

Quiz am Logistics Exam 1, erstellt von gianmarcoleri am 07/10/2014.
gianmarcoleri
Quiz von gianmarcoleri, aktualisiert more than 1 year ago
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Erstellt von gianmarcoleri vor etwa 10 Jahre
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Zusammenfassung der Ressource

Frage 1

Frage
Globalization has had little effect on consumers.
Antworten
  • True
  • False

Frage 2

Frage
Cost/Value refers to
Antworten
  • getting the best value for the money spent.
  • U.S. firms competing in the global arena.
  • the importance of cost and value at the very end of the supply chain.
  • product variety.

Frage 3

Frage
Supply chain managers no longer need to worry about sub-optimization in light of today’s technology.
Antworten
  • True
  • False

Frage 4

Frage
A key element in Wal-Mart’s ability to discount brand name products was an understanding of the criticality of efficiency in its logistics and supply chain system.
Antworten
  • True
  • False

Frage 5

Frage
Outsourcing is a fairly new concept.
Antworten
  • True
  • False

Frage 6

Frage
Supply and demand has become less volatile as managers become more adept at controlling the elements.
Antworten
  • True
  • False

Frage 7

Frage
Traditionally, information has been viewed as flowing in the opposite direction of products, that is, from the market/customer back to the wholesalers, manufacturers, and vendors.
Antworten
  • This is still true and has not changed.
  • Computerization has greatly increased the flow of information from the source.
  • The “Big Box” stores have developed their own sources.
  • None of these answers

Frage 8

Frage
Even though there are references to supply chain management in the 1980s, SCM did not capture the attention of senior-level management until the 1990s.
Antworten
  • True
  • False

Frage 9

Frage
The first decade of the twenty-first century was a period of rapid change for organizations, especially businesses.
Antworten
  • True
  • False

Frage 10

Frage
One of the major challenges of supply chain management is
Antworten
  • forward buying.
  • maintaining the visibility of inventory.
  • building safety-stock inventory
  • pushing inventory back to vendors.

Frage 11

Frage
The challenge to develop and sustain an efficient and effective supply chain(s) requires organizations to address a number of issues. Which is not included?
Antworten
  • Complexity
  • Inventory deployment
  • Inventory carrying costs
  • Technology

Frage 12

Frage
The U.S. transportation system was deregulated in the 1930s and 1940s in response to economic conditions and World War 2.
Antworten
  • True
  • False

Frage 13

Frage
It is predicted that social networks such as Facebook and Twitter will influence supply chains because of their impact on customer demand and the speed of information transfers.
Antworten
  • True
  • False

Frage 14

Frage
Performance measurement is important because
Antworten
  • it allows firms to rate competitors.
  • without it, managers would not know how the global economy is doing.
  • companies presently operating in the European Economic Community need to understand how its competitors are doing.
  • lower-level metrics in an organization must connect directly to the high-level performance to achieve goals.

Frage 15

Frage
The Supply Chain Concept
Antworten
  • is very new and considered cutting edge technology.
  • is highly dependent of computerization.
  • is not always well understood by senior managers.
  • developed from the previous Physical Distribution concept.

Frage 16

Frage
Which of the below is not one of the external forces driving the rate of change and shaping our economic and political landscape?
Antworten
  • Government policy
  • Technology
  • Environmental concerns
  • Globalization

Frage 17

Frage
A critical outcome of the supply chain is to deliver
Antworten
  • profits.
  • the right product to the right place.
  • cost/value.
  • on management's expectations.

Frage 18

Frage
Complexity in the supply chain is caused by
Antworten
  • the number of SKUs.
  • locations of customers and suppliers.
  • transportation requirements.
  • All of these answers.

Frage 19

Frage
Most retailers are essentially supply chain companies since
Antworten
  • they dominate the consumer market.
  • own their warehouses and trucks.
  • they buy products produced by others.
  • engage in off-shore sourcing.

Frage 20

Frage
SAB should examine their off-shore purchasing policy, even though the products are sourced from the U.S.
Antworten
  • True
  • False

Frage 21

Frage
What activity is described as the movement of goods into a warehouse, the placement of goods in a warehouse, and the movement of goods from storage to order picking areas and eventually to dock areas for transportation out of the warehouse?
Antworten
  • Material handling
  • Physical distribution
  • Business logistics
  • Order fullfilment

Frage 22

Frage
Transportation is the physical movement of flow of goods.
Antworten
  • True
  • False

Frage 23

Frage
Ensuring the availability of the right product, in the right quantity, and the right condition, at the right place, at the right time, for the right customer at the right cost, is which definition of logistics?
Antworten
  • Seven Rs
  • Council of Logistics Management
  • Society of Logistic Engineers
  • Supply chain logistics

Frage 24

Frage
In a logistics system, warehousing should be optimized at the expense of related logistics activities, such as transportation and procurement.
Antworten
  • True
  • False

Frage 25

Frage
The utility created through the basic marketing activities is known as place utility.
Antworten
  • True
  • False

Frage 26

Frage
The mathematical calculation of the point of equality between systems under analysis is used for short-run/static analysis.
Antworten
  • True
  • False

Frage 27

Frage
Logistics is the process of anticipating customer needs and wants; acquiring the capital, materials, people, technologies, and information necessary to meet those needs and wants; optimizing the goods- or service-producing network to fulfill customer requests; and utilizing the network to fulfill customer requests in a timely manner. This is a
Antworten
  • definition from an inventory perspective.
  • general definition.
  • definition offered by the Society of Logistics Engineers.
  • a definition provided by the Council of Logistics Management.

Frage 28

Frage
Which of the answers below is an example of the creation of form utility by a logistics activity?
Antworten
  • When lumber is cut and made into a chair
  • When a firm's finance manager approves customer purchases on a credit basis
  • When Dell combines components with software to produce a computer to a customer’s specifications
  • The breaking bulk and repackaging at a distribution center

Frage 29

Frage
Marketers have begun to recognize the strategic value of place in the marketing mix, as well as the benefits resulting from high-quality logistical services. As a result, which has been recognized as the interface activity between marketing and logistics?
Antworten
  • Product
  • Promotion
  • Price
  • Customer service

Frage 30

Frage
During the 1990s and 2000s, logistics costs as a percentage of gross national product declined.
Antworten
  • True
  • False

Frage 31

Frage
Logistics creates which utility through production forecasting, production scheduling and inventory control?
Antworten
  • Form utility
  • Quantity utility
  • Time utility
  • Possession utility

Frage 32

Frage
An aircraft manufacturer is a good example of an organization with a heavy inbound flow and a simple outbound flow.
Antworten
  • True
  • False

Frage 33

Frage
To hold down distribution cost, the lowest cost carrier should always be used.
Antworten
  • True
  • False

Frage 34

Frage
The inverse relationship that exists between the cost of lost sales and inventory costs is the inventory effect.
Antworten
  • True
  • False

Frage 35

Frage
Time utility depends on
Antworten
  • when the carrier picks up the shipment.
  • transportation companies delivering on time.
  • proper forecasting.
  • having the product available when the user wants it.

Frage 36

Frage
Materials handling is concerned with
Antworten
  • inventory levels.
  • breaking bulk.
  • scheduling trade-offs.
  • short-distance movement.

Frage 37

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What is often the largest component of logistics costs?
Antworten
  • Inventory costs
  • Transportation costs
  • Shipper-related costs
  • Administrative costs

Frage 38

Frage
All four subdivisions of logistics have some common characteristics. Which of the below does not belong in the list:
Antworten
  • Transportation
  • Marketing
  • Scheduling
  • Forecasting

Frage 39

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The utility that is created by moving goods from production points to market points where demand exists is referred to as:
Antworten
  • Form
  • Place
  • Time
  • Possession

Frage 40

Frage
What technology has helped make the physical inventory-taking process more efficient and effective?
Antworten
  • advances in forecasting
  • transportation management systems
  • just-in-time inventory
  • scanning of bar-coded RFID tags

Frage 41

Frage
The biggest and best known example of a regional trade agreement (RTA) is the:
Antworten
  • World Trade Organization (WTO)
  • General Agreement on Tariffs and Trade (GATT)
  • European Union (EU)
  • Customs Trade Partnership Against Terrorism (C-TPAT)

Frage 42

Frage
Operating globally has become harder to accomplish for individuals and small companies.
Antworten
  • True
  • False

Frage 43

Frage
Which is the main advantage of international air transport?
Antworten
  • Freight rates
  • Flexibility
  • Transit times
  • Accessibility

Frage 44

Frage
An importer can store goods in a bonded warehouse for up to three years without paying duty.
Antworten
  • True
  • False

Frage 45

Frage
Which are the major modes of international transportation?
Antworten
  • Water and air
  • Water and rail
  • Rail and motor
  • Rail and air

Frage 46

Frage
The global logistics channel intermediary that supervises the movement of goods through customs and ensures that the documentation accompanying a shipment is complete and accurate is known as
Antworten
  • a foreign freight forwarder.
  • an export packer.
  • a customs house broker.
  • a foreign trade specialist.

Frage 47

Frage
A demand-driven system is also known as
Antworten
  • a supply chain
  • a pull system
  • a marketing system
  • a multi-echelon system

Frage 48

Frage
A firm using air transportation cannot use the same packaging for international shipping as for domestic shipping because many cargo aircraft are not pressurized.
Antworten
  • True
  • False

Frage 49

Frage
A maquiladora plant can be located anywhere in South America.
Antworten
  • True
  • False

Frage 50

Frage
Globalization was initially driven by countries
Antworten
  • seeking new territories.
  • outside the U.S. seeking to establish plants in the U.S.
  • seeking materials and goods not available in their own land.
  • sponsoring trading missions.

Frage 51

Frage
In his book “The Wealth of Nations”, Adam Smith stated that economies and companies could improve their wealth by
Antworten
  • allowing specialization of tasks.
  • ensuring that logistics is used to gain advantage in the marketplace.
  • becoming multi-national.
  • moving production off shore.

Frage 52

Frage
Globalization is not considered to be one of the external factors driving change in logistics.
Antworten
  • True
  • False

Frage 53

Frage
A Foreign Freight Forwarder is unregulated by the government.
Antworten
  • True
  • False

Frage 54

Frage
Which condition must be present before motor carriers and rail carriers can be used for international shipments?
Antworten
  • shipments must be in volume and in bulk
  • the shipment must be between adjacent countries
  • no customs barriers can be imposed
  • the shipment cannot pass through adjacent countries

Frage 55

Frage
A maquiladora plant is
Antworten
  • a new type of flower.
  • an entity created under NAFTA.
  • a U.S. plant performing manufacturing, processing, or assembly activity in Mexico.
  • a factory owned by the Maquiladora Corporation.

Frage 56

Frage
Ocean transportation offsets slower service with lower rates than other modes.
Antworten
  • True
  • False

Frage 57

Frage
The Supply Chain should
Antworten
  • manage all aspects of transportation, selecting the least cost when possible.
  • seek to maximize profits.
  • use the same techniques internationally that it uses domestically.
  • manage materials and products, information, financials, and demand.

Frage 58

Frage
Export Trading Companies and Export Management Companies are essentially the same.
Antworten
  • True
  • False

Frage 59

Frage
The supply chain should manage four important flows, namely, materials and products, information, financials, and demand.
Antworten
  • True
  • False

Frage 60

Frage
The North American Free Trade Agreement has removed all trade barriers between the U.S., Canada, and Mexico.
Antworten
  • True
  • False

Frage 61

Frage
A financial based 3PL is a firm that takes a financial interest in an organization in order to underwrite the outsourcing of that firm’s logistics.
Antworten
  • True
  • False

Frage 62

Frage
The most frequently outsourced function is freight bill payment.
Antworten
  • True
  • False

Frage 63

Frage
A horizontal relationship refers to firms on the same level in the supply chain.
Antworten
  • True
  • False

Frage 64

Frage
Drivers and facilitators are internal issues that an organization must address before seeking a 3PL.
Antworten
  • True
  • False

Frage 65

Frage
The least-frequently used IT-based services by customers of 3PLs are:
Antworten
  • transportation management (execution)
  • warehouse/distribution management
  • global trade management and transport sourcing
  • strategic and customer-related

Frage 66

Frage
Collaboration is usually defined as a “business practice that encourages individual organizations to share information and resources for the benefit of all”.
Antworten
  • True
  • False

Frage 67

Frage
Once a 3PL provider is chosen, it is not necessary for an organization to seek continuous improvements as the 3PL will handle that function.
Antworten
  • True
  • False

Frage 68

Frage
A Third Party Logistics firm is defined as a company that owns trucks and warehouses so as to offer integrated services.
Antworten
  • True
  • False

Frage 69

Frage
Many organizations are working more closely with
Antworten
  • customers.
  • customers and suppliers.
  • third-party logistics firms.
  • customers, suppliers, and various types of logistics suppliers.

Frage 70

Frage
Outsourcing and contract logistics are terms sometimes used to describe third-party logistics.
Antworten
  • True
  • False

Frage 71

Frage
A third-party logistics firm may be defined as
Antworten
  • an outsource service.
  • a firm that owns trucks and warehouses.
  • a firm that owns trucks and warehouses and provides computer support.
  • an external supplier that performs or manages all or part of a company’s logistics functions.

Frage 72

Frage
Approximately two-thirds of 3PL customers think their providers supply
Antworten
  • tactical or operational services.
  • strategic or integrative services.
  • trucking and warehouse services.
  • a firm that can supply a competency that is not core to the firm.

Frage 73

Frage
Many organizations have directed significant attention toward working more closely with supply chain partners, including not only customers and suppliers but also various types of logistics suppliers
Antworten
  • True
  • False

Frage 74

Frage
While available evidence supports the fact that the president or CEO and the finance executive are often involved with the identification of the need for logistic services,
Antworten
  • customers are demanding a change.
  • executives from other areas in the company are also aware of such needs but to a lesser degree.
  • a 4PL will suggest greater collaboration.
  • off shore sourcing will point to greater need.

Frage 75

Frage
Whether the relationship may or may not be with a provider of logistics services, today’s supply chain relationships are most effective when collaboration occurs among the ____________ who are involved.
Antworten
  • participants
  • third-party logistics provider
  • cutomers
  • suppliers

Frage 76

Frage
Horizontal collaboration refers to a relationship that is ___________ and/or ____________.
Antworten
  • 3PLs to 3PLs and/or service provider to service provider
  • buyer to buyer and/or seller to seller
  • flat across the chain and/or involving partners equal in size
  • collaboration with horizontal and/or vertical competitors

Frage 77

Frage
The “IT gap” refers to the difference between the internal IT capabilities of 3PL users and the IT expertise of the 3PL providers.
Antworten
  • True
  • False

Frage 78

Frage
The first stage in the process model for forming and sustaining supply chain relationships involves the process by which a manufacturer becomes fully aware of its logistics and supply chain needs.
Antworten
  • True
  • False

Frage 79

Frage
Vertical collaboration refers to
Antworten
  • collaboration among buyers and sellers in the supply chain.
  • collaboration among carriers and shippers.
  • collaboration that moves up the supply chain.
  • collaboration with competitors.

Frage 80

Frage
Full collaboration is the dynamic combination of
Antworten
  • buyers, sellers, retailers, and 3PLs.
  • buyers, sellers, retailers, 3PLs, and appropriate government agencies.
  • both vertical and horizontal collaboration.
  • buyers and sellers only.

Frage 81

Frage
An index
Antworten
  • combines two or more metrics into a single indicator.
  • is complex to define, usually involves a calculation and is often in the form of a ratio.
  • is easily defined with no calculations and with simple dimensions.
  • is any quantitative output of an activity or process.

Frage 82

Frage
Another driving influence for supply chain reexamination has been the desire of organizations to change their supply chain focus from a __________to an “investment” center.
Antworten
  • warehouse system
  • logistics-oriented system
  • cost center
  • a customer satisfaction

Frage 83

Frage
The decision to alter the supply chain process is essentially ___________issue.
Antworten
  • a management
  • an optimization
  • a supply chain
  • a customer satisfaction

Frage 84

Frage
There are four major categories that provide a useful way for examining logistics and supply chain performance: They are: time, ______, cost, and supporting metrics.
Antworten
  • delivery
  • KPIs
  • competition
  • quality

Frage 85

Frage
A metric is complex to define, usually involves a calculation or a combination of measurements, and is often in the form of a ratio.
Antworten
  • True
  • False

Frage 86

Frage
What is the best financial metric to show the profit an organization generates in relationship to assets utilized?
Antworten
  • ROA
  • Profit
  • Return on net worth
  • Stock price

Frage 87

Frage
Another metric classification scheme that has been receiving increased attention is that developed by the Supply Chain Council and contained in the Supply Chain Operations and Reference (SCOR) model.
Antworten
  • True
  • False

Frage 88

Frage
Scorecards and key performance indicators (KPIs) are the same thing.
Antworten
  • True
  • False

Frage 89

Frage
Effective order management can have an impact on
Antworten
  • reducing supply chain costs.
  • increasing revenues.
  • improving ROA.
  • all of these answers.

Frage 90

Frage
Managers should resist sub-optimization of their particular function unless it benefits the organization as a whole.
Antworten
  • True
  • False

Frage 91

Frage
Gross margin equals
Antworten
  • sales minus COGS.
  • sales + taxes minus COGS
  • COGS - sales
  • COGS - taxes

Frage 92

Frage
The current logistics management approach is supported by which performance measurement concepts?
Antworten
  • Metrics
  • Total cost
  • Least total cost
  • The D1 concept developed by the Supply Chain Council

Frage 93

Frage
Channel structure management includes decisions regarding the use of outsourcing, channel inventories, ____________, and channel structure.
Antworten
  • cash to cash management
  • information systems
  • order cycle
  • KPIs

Frage 94

Frage
A metric and a measure are the same.
Antworten
  • True
  • False

Frage 95

Frage
Scorecard and key performance indicators (KPIs) refer to
Antworten
  • sporting events.
  • metrics to manage logistics operations.
  • management’s evaluation of supply chain staff.
  • measuring output.

Frage 96

Frage
A metric could drive inappropriate behavior.
Antworten
  • True
  • False

Frage 97

Frage
Customers and suppliers should be included in the development of metrics.
Antworten
  • True
  • False

Frage 98

Frage
Evaluating current or potential supply chain performance metrics is not important to a sound logistics program.
Antworten
  • True
  • False

Frage 99

Frage
Supply chain management involves the control of raw material, in-process, and finished goods inventories.
Antworten
  • True
  • False

Frage 100

Frage
The focus on performance measurement is a recent event in industry.
Antworten
  • True
  • False

Frage 101

Frage
___________ is/are a major barrier to the effective use of information technology.
Antworten
  • Cost
  • People
  • Effective applications
  • Management support

Frage 102

Frage
Supply chain software that provides a platform for manufacturers, distributors, and retailers to aggregate and organize item-related data such as item number, price, description, and weight is called
Antworten
  • business intelligence tools.
  • supply chain collaboration tools
  • spreadsheets and database tools
  • data synchronization tools

Frage 103

Frage
Supply chain information technologies can provide timely, cost efficient sharing of information between suppliers, manufacturers, intermediaries, logistics services providers, and customers.
Antworten
  • True
  • False

Frage 104

Frage
ERP systems
Antworten
  • are taking the place of SCIS systems.
  • have information elements needed by SCIS applications.
  • require RFID to be fully functional.
  • focus primarily on manufacturing issues.

Frage 105

Frage
Web-enabled SCIS allows managers to monitor sourcing, transportation, and inventory data at the order and item level.
Antworten
  • True
  • False

Frage 106

Frage
The term supply chain information system (SCIS) is defined as
Antworten
  • software that manages the supply chain.
  • technology that has enhanced the ability of companies to pay more attention to customers.
  • information systems that automate the flow of information between a firm and its suppliers.
  • process management software that may or may not use ASP applications.

Frage 107

Frage
Individual supply chain applications must work together to provide a holistic view of all relevant processes, and must also link effectively to supply chain partners.
Antworten
  • True
  • False

Frage 108

Frage
Managers have several options for software development and implementation. They include
Antworten
  • internal development.
  • third party logistics firms.
  • external software vendors.
  • all of the answers.

Frage 109

Frage
Now that people are computer-literate, they are no longer a major barrier to the effective use of information technology.
Antworten
  • True
  • False

Frage 110

Frage
RFID applications have been widely embraced due to their low cost and high reliability.
Antworten
  • True
  • False

Frage 111

Frage
Information technology plays an important role in each of the five drivers of sustainable supply chain management practice.
Antworten
  • True
  • False

Frage 112

Frage
Organizations are putting less emphasis on information technology to help them become more competitive, innovative, and adaptive, relying more on supply chain innovations.
Antworten
  • True
  • False

Frage 113

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Information must be real-time, not just current.
Antworten
  • True
  • False

Frage 114

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Supply chain software sales faltered during the 2007-2009 recession and remained flat in 2010 and 2011.
Antworten
  • True
  • False

Frage 115

Frage
Business intelligence applications are being used to gather information on competitors and their suppliers.
Antworten
  • True
  • False

Frage 116

Frage
Which of the below is not part of the seven Rs of logistics?
Antworten
  • Information
  • Cost
  • Quality
  • Place

Frage 117

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SCIS software selection is relatively straightforward as the choices have been simplified.
Antworten
  • True
  • False

Frage 118

Frage
Which of the following is NOT one of the five drivers of sustainable supply chain management practice?
Antworten
  • Adaptability
  • Synchronization
  • Velocity
  • Execution

Frage 119

Frage
ERP systems are multimodal application software platforms that help organizations manage the important parts of their businesses.
Antworten
  • True
  • False

Frage 120

Frage
Supply Chain software includes technologies that
Antworten
  • address virtually every function and task that occurs in the supply chain.
  • help organizations plan, execute, and control supply chain activities in real time.
  • help to maintain visibility of inventory.
  • all of these answers.

Frage 121

Frage
A stockout always results in a back order.
Antworten
  • True
  • False

Frage 122

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Reserve Inventory and Determine Delivery Date has traditionally been referred to as order processing.
Antworten
  • True
  • False

Frage 123

Frage
The term replenishment cycle refers to
Antworten
  • orders for raw material.
  • material management.
  • the acquisition of additional inventory.
  • inventory and material management.

Frage 124

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Activity-based costing works well in warehouse-type environments but does not work for customer service applications.
Antworten
  • True
  • False

Frage 125

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For the best service, all products should be available at all levels regardless of cost.
Antworten
  • True
  • False

Frage 126

Frage
Order management system represents the principal means by which
Antworten
  • price and lead time add value.
  • buyers and sellers communicate information relating to individual orders of product.
  • orders are handled inside the company.
  • customers are segmented by profitability.

Frage 127

Frage
Customer relationship management is the art and science of
Antworten
  • demand management.
  • positioning customers to improve the profitability of the organization.
  • management discipline.
  • customer profitability.

Frage 128

Frage
Activity Based Costing
Antworten
  • is useful for distributions centers but not customers.
  • can be combined with customer segmentation.
  • is too sophisticated for many applications.
  • is a very new management science.

Frage 129

Frage
What are the steps in the CRM process?
Antworten
  • segment customer base, then measure service and improve
  • segment customer base, then identify service/package
  • measure service, then improve
  • segment customer base, identify service/package, then measure service and improve

Frage 130

Frage
Which is NOT part of dependability?
Antworten
  • Cycle time
  • Safe delivery
  • Correct orders
  • Consistent pricing

Frage 131

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Customer relationship management is a new concept only recently receiving attention.
Antworten
  • True
  • False

Frage 132

Frage
While interest has traditionally focused more on the overall length of the OTC cycle, recent attention has been centered on
Antworten
  • customer segmentation.
  • the use of the ABC process.
  • the use of the SCOR process.
  • variability or consistency of this process.

Frage 133

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Customer service is anything that touches the customer.
Antworten
  • True
  • False

Frage 134

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The buyer and seller look at order time from the same perspective.
Antworten
  • True
  • False

Frage 135

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Customer service is of equal importance to both logistics and marketing.
Antworten
  • True
  • False

Frage 136

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Traditional customer profitability analyses would start with ______ less returns and allowances (net sales) and subtract the cost of goods sold.
Antworten
  • gross sales
  • back orders
  • the forecast
  • gross margin

Frage 137

Frage
Dependability is not as important to a buyer as is absolute length of lead time.
Antworten
  • True
  • False

Frage 138

Frage
“Order to cash” and “replenishment cycle” are the same.
Antworten
  • True
  • False

Frage 139

Frage
Customer service can be defined as
Antworten
  • a philosophy.
  • order fulfillment.
  • the SCOR model.
  • anything that touches the customer.

Frage 140

Frage
Applying Internet technology to the order management process has allowed organizations to not only take time out of the process but also to
Antworten
  • increase the velocity of cash back to the selling organization.
  • attract new customers.
  • develop “Clicks” and “Bricks” firms.
  • manage inventory more effectively.
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