1774747
Frage 1
Frage
What is the name of the system that is used to grant user's access to our applications and the domain?
Antworten
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Active Directory
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Microsoft Exchange
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PeopleSoft
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SecureCRT
Frage 2
Frage
What system is used to identify the Employee Status, Job Code, Network ID and Job Status?
Antworten
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Active Directory
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Microsoft Exchange
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PeopleSoft
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SecureCRT
Frage 3
Frage
WorkForce Management is the Web Console view in which Managers and Administrative Assistants manage Time Cards.
Antworten
- True
- False
Frage 4
Frage
What does the following stand for?
00042D011
Antworten
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Manager Workstation #1 at Store 42
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Manager Workstation #11 at Store 42
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Register #1 at Store 42
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Register #11 at Store 42
Frage 5
Frage
If a user is locked out of their account, which of the following will ALWAYS happen?
Antworten
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Lync will prompt for a password (if they are a corporate user)
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Outlook will prompt for a password (if it is open)
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User will be unable to login using their Network ID
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All of the above
Frage 6
Frage
Remedy 8.1 is a Web-Based Application
Antworten
- True
- False
Frage 7
Frage
Which of the following are PDT Models? (Check all that apply)
Antworten
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MC3090
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MC40
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MC75
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QL420
Frage 8
Frage
If a register is offline, it is safe to assume that the network cord is bad
Antworten
- True
- False
Frage 9
Frage
If you are unsure of how to solve something, what actions would you take BEFORE reaching out to Tier 2?
Antworten
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Search the OneNote/Templates
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Search Ticket History
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Group-Lync Tier 1
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All of the Above
Frage 10
Frage
It is okay to directly assign low priority tickets to other departments without consulting Tier 2?
Antworten
- True
- False
Frage 11
Frage
When resetting a corporate user's password while they are off-site, what is the most important thing you MUST do in order for the password to work?
Antworten
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Uncheck the "Change Password on Next Sign-In Box" in Active Directory
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Have the user log off of their PC and get to the blue Control - ALT - Delete Screen
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Have the user get to the MyHR Login screen
Frage 12
Frage
Which passwords can be reset by the IT Service Desk? (Check all that apply)
Antworten
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PMMS Passwords
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Active Directory Passwords (AKA DKS# Passwords)
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SFS Passwords (Ship From Store)
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Register Passwords
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