CompTIA A+

Question

A first time PC owner drops off their brand new PC for service, reporting that it is slow and the memory should be 12GB according to the box but only reports 4GB. The RAM voltage was set improperly; one chip needed to be reseated and the BIOS had to be set to use the triple channel architecture. When picking up the PC the customer asks what was wrong. Which of the following would be the MOST appropriate response for this customer?

Answer 1

“Your PC's memory was installed incorrectly. I removed it and put it back in. Additionally the XMP profile needed to be adjusted for TCA.”

Answer 2

“It was very complicated and technical in nature. If you do not mess with the settings, it should be fine from now on.”

Answer 3

“You had the DDR3-1600 set up wrong; you set it for 1.5v and single channel.”

Answer 4

“The PC's memory, or RAM, needed to have the correct settings applied to be utilized correctly. It should work fine now.”

Answer 5

Enable TPM

Answer 6

Enable BIOS password

Answer 7

Disable TPM

Answer 8

Boot sequence

Answer 9

Developing

Answer 10

Transferring

Answer 11

169.254.x.x

Answer 12

192.168.x.x

Answer 13

Proxy server settings

Answer 14

Workgroup name

Answer 15

COM port number

Answer 16

Expansion port

Answer 17

Port replicator

Answer 18

Low latency

Answer 19

Dual channel

Answer 20

Single channel

Answer 21

Inverter connector cable

Answer 22

Non-Magnetic screwdriver

Answer 23

Electrical tape

Answer 24

Triple channel memory

Answer 25

MIDI sound card

Answer 26

Onboard graphics

Answer 27

Socket 1366 CPU

Answer 28

To add additional drivers to emulate a different printer

Answer 29

To add additional drivers for other printers on the computer

Answer 30

To add additional drivers for other operating systems

Answer 31

To add additional drivers for different printing modes

Answer 32

External display

Answer 33

Overclocking

Answer 34

Power supply

Answer 35

Anti-static strap

Answer 36

Surge suppressor

Answer 37

Battery backup

Answer 38

The speed of the FSB

Answer 39

The motherboard specifications

Answer 40

The BIOS manufacturer

Answer 41

The operating system version

Answer 42

Change the security passphrase of the network.

Answer 43

Configure encryption on the router.

Answer 44

The SSID of the network must be added to the connection.

Answer 45

The firmware and drivers must be updated to the latest version.

Answer 46

MBR is corrupt on the HDD.

Answer 47

HDD is set to Cable Select.

Answer 48

The operating system is corrupt.

Answer 49

A bootable HDD is not recognized in the BIOS.

Answer 50

Pickup rollers

Answer 51

Print head

Answer 52

Orange/white, orange, green/white, blue, blue/white, green, brown/white, brown

Answer 53

Blue, blue/white, orange/white, orange, brown/white, brown, green/white, green

Answer 54

Green/white, green, orange/white, blue, blue/white, orange, brown/white, brown

Answer 55

Orange/white, orange, brown/white, brown, green/white, green, blue, blue/white

Answer 56

2, 4, 6, 8, 10

Answer 57

Windows Firewall settings

Answer 58

DHCP settings

Answer 59

Disable HomeGroup

Answer 60

Wireless on/off switch

Answer 61

DHCP is disabled

Answer 62

The network is down

Answer 63

Device drivers are not loaded

Answer 64

The product is not compatible

Answer 65

Floppy diskette

Answer 66

Surge suppressor

Answer 67

Computer power supply with built in surge protections

Answer 68

Motherboard with built-in surge protection

Answer 69

Uninterruptible power supply

Answer 70

To use gloves to pick up the item.

Answer 71

To squat and lift from the legs.

Answer 72

To have two people bend down and pick the item up.

Answer 73

To bend down and lift the item up.

Answer 74

Power supply.

Answer 75

Memory chips.

Answer 76

Motherboard.

Answer 77

Composite video

Answer 78

ESD wrist strap

Answer 79

Sealable plastic bag

Answer 80

Anti-static bag

Answer 81

Remove network connections

Answer 82

Remove the RAM

Answer 83

Self ground on the computer case

Answer 84

Disconnect power to PC

Answer 85

Boot sequence

Answer 86

Date/time clock settings

Answer 87

Intrusion detection

Answer 88

Virtualization support

Answer 89

Hard drive

Answer 90

Optical drive

Answer 91

Passive matrix

Answer 92

Brightness

Answer 93

Toner drum

Answer 94

Pickup assembly

Answer 95

The signal is disabled in the wireless utility

Answer 96

Disconnected or broken antenna

Answer 97

Disconnected or broken inverter

Answer 98

The wireless switch is turned off

Answer 99

Fiber optic

Answer 100

Twisted pair

Answer 101

Multimeter

Answer 102

Toner probe

Answer 103

Loopback plug

Answer 104

Cable tester

Answer 105

Acquire the appropriate tools that are going to be used.

Answer 106

Touch the case to discharge static.

Answer 107

Remove loose jewelry.

Answer 108

Refer to manufacturer documentation.

Answer 109

Multi-mode

Answer 110

Memory size

Answer 111

Motherboard size

Answer 112

F-connector

Answer 113

RJ-11 connector

Answer 114

IEEE 1394 connector

Answer 115

RJ-45 connector

Answer 116

1.54 Mbps.

Answer 117

4/8-pin 12v

Answer 118

6/8-pin Molex

Answer 119

20-pin main

Answer 120

24-pin main

Answer 121

Confirm the user and the associated issue.

Answer 122

Confirm the hardware make, model, and serial number.

Answer 123

Escalate the call to a supervisor.

Answer 124

Assign the appropriate status for the problem.

Answer 125

The technician should ask the customer when they would like the computer to be completed.

Answer 126

Inform the customer that others will be helped first, but they will complete the repair as soon as possible.

Answer 127

Based on the technician’s assessment, give the customer an estimated time of completion.

Answer 128

Ask the customer to check in with the technician daily, until all work is completed.

Answer 129

Inform Joe that there are print jobs piling up, but the cause is a paper jam, and a technician is fixing the issue now.

Answer 130

Tell Joe that he was incorrect about the print server, and ask him open-ended questions to see if he has further suggestions.

Answer 131

Thank Joe for his help with solving the issue, and let him know that a technician is in the process of resetting the print server.

Answer 132

Remove the paper jam from the printer and offer Joe some reference materials so he can be more helpful in the future.

Answer 133

Continue listening to Ann’s explanation until she is finished then refer her to a website so she can find the proper resolution.

Answer 134

Ask Ann to repeat the problem and all the symptoms several times in order for the technician to verify all the facts.

Answer 135

Finish listening to Ann’s explanation without interrupting if it will not take an excessive amount of time.

Answer 136

Politely tell Ann that the technician knows the proper solution and that no further explanation is necessary.

Answer 137

Mini PCIe wireless card

Answer 138

Li-Ion battery

Answer 139

Main memory of 8 GB or more

Answer 140

PCI-e video card with large amount of memory

Answer 141

More than 4 accessible USB 2.0 ports

Answer 142

A 32-bit OS to handle the large amount of expected disk I/O

Answer 143

An eSATA external drive

Answer 144

Privacy filter

Answer 145

Refresh rate

Answer 146

Use a digital signal

Answer 147

Brightness

Answer 148

Power User access

Answer 149

Power on password

Answer 150

Administrative password

Answer 151

User profile access

Answer 152

172.16.0.1

Answer 153

172.33.1.1

Answer 154

192.168.1.1

Answer 155

Preservation

Answer 156

Observation

Answer 157

Documentation

Answer 158

From the PC, download and install the drivers

Answer 159

Run Windows update to install drivers

Answer 160

Copy drivers to flash drive and install

Answer 161

Purchase the disc online and install

Answer 162

Allow the user to continue working

Answer 163

Check for viruses

Answer 164

Re-image the hard drive

Answer 165

Document time/date for later reference

Answer 166

Prevent users from accessing the PC

Answer 167

Turn off PC

Answer 168

Split the onboard video port.

Answer 169

Update the video drivers to allow for multiple monitors.

Answer 170

Add an adaptor to the onboard VGA port.

Answer 171

Install a video card with multiple DVI ports.

Answer 172

Replace the existing hard drive.

Answer 173

Replace the power supply.

Answer 174

Remove the floppy disk.

Answer 175

Remove the CD-ROM.

Answer 176

Split an existing power connection.

Answer 177

Pair 1 & 8

Answer 178

Pair 2 & 7

Answer 179

Pair 3 & 6

Answer 180

Pair 4 & 5

Answer 181

Page numbers

Answer 182

Author of the document

Answer 183

A complete table of contents

Answer 184

Last revision dates and version numbers

Answer 185

Chassis Intrusion Detection

Answer 186

Advanced Configuration and Power Interface

Answer 187

Antivirus Software

Answer 188

Temperature Monitoring

Answer 189

Third party proxy sites

Answer 190

Malicious cookie

Answer 191

Detected virus

Answer 192

Unwanted pop-up

Answer 193

Back up the hard drive

Answer 194

Turn off the computer

Answer 195

Document the incident

Answer 196

Identify the content

Answer 197

All drives must have the same SCSI ID.

Answer 198

Drives will be automatically assigned an ID by the controller.

Answer 199

Drives in the same RAID array must have the same SCSI ID.

Answer 200

Each drive must have a different SCSI ID.

Answer 201

Install a high-end graphics card with onboard memory.

Answer 202

Replace the sound card with a higher quality product.

Answer 203

Upgrade the CPU.

Answer 204

Increase SODIMM memory.

Answer 205

High-end graphics card with onboard memory

Answer 206

A compact form factor

Answer 207

Dual monitor support

Answer 208

Maximum RAM and CPU cores

Answer 209

Toner probe

Answer 210

Multimeter

Answer 211

Cable tester

Answer 212

Loopback plug

Answer 213

Multimeter

Answer 214

Loopback plug

Answer 215

Punchdown tool

Answer 216

Express card 54

Answer 217

Port replicator

Answer 218

Thermal paste

Answer 219

The camera’s Bluetooth option is not set for discoverable.

Answer 220

Ink needs to be replaced in the printer.

Answer 221

Bluetooth is turned off on the printer.

Answer 222

The camera does not have the printer drivers installed.

Answer 223

A dehumidifier

Answer 224

A fire suppression system

Answer 225

Grounding bars

Answer 226

Size of the memory allocation

Answer 227

Size of the expansion slot

Answer 228

The IEEE specification that it originated from

Answer 229

Number of available communication channels

Answer 230

Decrease the interference associated with the incoming signal

Answer 231

Increase the reception of nearby televisions

Answer 232

Convert the user’s Internet service into a television signal

Answer 233

Decode NTSC or PAL signals for the PC

Answer 234

Replace the pickup rollers

Answer 235

Print the cleaning page

Answer 236

Print a test page

Answer 237

Replace the fuser

Answer 238

Reinstall the print drivers

Answer 239

Clean the printer head

Answer 240

Replace the printer ribbon

Answer 241

Replace the printer cable

Answer 242

Replace the printer data cable

Answer 243

Reinstall the print drivers

Answer 244

Replace the printer head

Answer 245

Replace the ribbon

Answer 246

CAT5 connectors have locking tabs

Answer 247

CAT5 and CAT6 use the same connectors

Answer 248

CAT6 supports three different wiring standards

Answer 249

CAT6 connectors are longer for better contact

Answer 250

Additional power to onboard devices

Answer 251

Additional power to PCIx peripheral cards

Answer 252

Additional power to the South Bridge

Answer 253

Additional power to the CPU voltage regulator

Answer 254

The scanner must be set to reject scanning any codes shorter than three digits.

Answer 255

The system must be rebooted and update drivers installed.

Answer 256

The scanner utilities must be run to adjust the light intensity of the laser.

Answer 257

The scanner must be programmed by scanning in select codes.

Answer 258

Connection points on the system board

Answer 259

Bottom of the CPU

Answer 260

Top of the CPU

Answer 261

Axis of the cooling fan

Answer 262

The ability to use external displays

Answer 263

The source of the backlighting

Answer 264

The viewable size of the display

Answer 265

The size of the pixel display

Answer 266

802.11g operates at 5.0Ghz.

Answer 267

802.11n has a greater reach.

Answer 268

802.11a operates at 2.4Ghz.

Answer 269

802.11b is the fastest.

Answer 270

Install and test the closest match to that printer model from Windows.

Answer 271

Visit the vendor’s website and download the most recent driver for that printer.

Answer 272

Research the issue on the Internet and try to find a solution.

Answer 273

Reinstall the printer driver from the CD that came with the printer.

Answer 274

Install the manufacturer’s drivers

Answer 275

Run Windows Updates

Answer 276

Reboot the machine

Answer 277

Flash the BIOS

Answer 278

Replace the device

Answer 279

Reboot the computer

Answer 280

Reinstall the drivers

Answer 281

Recalibrate the device

Answer 282

68.14.24.3

Answer 283

172.16.2.1

Answer 284

192.168.1.1

Answer 285

Place a jumper on both the MA and CS jumper block of the secondary drive.

Answer 286

Place a jumper on the MA jumper block of the secondary drive.

Answer 287

Place a jumper on both the SL and CS jumper block of the secondary drive.

Answer 288

Place a jumper on the SL jumper block of the secondary drive.

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CompTIA A+

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