Faulty Phone!

Beschreibung

Fill the gaps with the correct words to produce a formal letter of complaint. What's missing? Who could you be writing to and how would you sign off?
Karen Mizen
Quiz von Karen Mizen, aktualisiert more than 1 year ago
Karen Mizen
Erstellt von Karen Mizen vor mehr als 4 Jahre
97
0

Zusammenfassung der Ressource

Frage 1

Frage
I am writing to [blank_start]request[blank_end] a [blank_start]refund[blank_end] and to [blank_start]complain[blank_end] about the [blank_start]poor[blank_end] service I have received.
Antworten
  • request
  • refund
  • complain
  • poor

Frage 2

Frage
Four days ago, I [blank_start]purchased[blank_end] a Banana iPhone from your online store. The product [blank_start]arrived[blank_end] [blank_start]promptly[blank_end] but there is a [blank_start]major[blank_end] problem with the touch screen: it only works [blank_start]occasionally[blank_end] and it misreads where I am pressing so another app opens which is annoying and [blank_start]inconvenient[blank_end].
Antworten
  • purchased
  • arrived
  • promptly
  • major
  • occasionally
  • inconvenient

Frage 3

Frage
I [blank_start]telephoned[blank_end] your help line [blank_start]immediately[blank_end] but was put on hold for forty minutes. When I was eventually put through to a Customer Care Assistant, he [blank_start]informed[blank_end] me that this is a common problem in the winter due to cold temperatures. I was [blank_start]instructed[blank_end] to warm my phone on a radiator.
Antworten
  • telephoned
  • immediately
  • informed
  • instructed

Frage 4

Frage
The product is obviously [blank_start]faulty[blank_end] and when I requested a refund, the assistant advised me I would have to wait for his manager to [blank_start]return[blank_end] from holiday in three months' time.
Antworten
  • faulty
  • return

Frage 5

Frage
This is totally [blank_start]unacceptable[blank_end]. Not only is the phone of [blank_start]insufficient[blank_end] quality but also the Customer Service provided is [blank_start]completely[blank_end] inadequate. I would be [blank_start]grateful[blank_end] if you could [blank_start]arrange[blank_end] an immediate refund. I look forward to hearing from you as soon as possible.
Antworten
  • unacceptable
  • insufficient
  • completely
  • grateful
  • arrange
Zusammenfassung anzeigen Zusammenfassung ausblenden

ähnlicher Inhalt

English Language Techniques
lewis001
Using GoConqr to teach English literature
Sarah Egan
Using GoConqr to study English literature
Sarah Egan
New English Literature GCSE
Sarah Egan
A Level: English language and literature techniques = Structure
Jessica 'JessieB
A Level: English language and literature technique = Dramatic terms
Jessica 'JessieB
The Strange Case of Dr. Jekyll and Mr. Hyde
K d
English Speech Analysis Terminology
Fionnghuala Malone
English Literary Terminology
Fionnghuala Malone
To Kill A Mockingbird GCSE English
naomisargent
Bayonet Charge flashcards
katiehumphrey