MGT chapter 15

_____ is the process by which individuals attend to, organize, interpret, and retain information from their environments.

Which of the following causes people exposed to the same information to often disagree about what they saw or heard?

Which of the following statements about perception and perceptual filters is true?

The steps in the basic perception process, in order, are _____

In the perception process, _____ is the process of noticing or becoming aware of particular stimuli.

_____ is the tendency to notice and accept objects and information consistent with our values, beliefs, and expectations, while ignoring or screening out inconsistent information.

_____ states that we all have a basic need to understand and explain the causes of other people's behavior.

Lopez was injured at work when he slips and falls at a construction site. However, his coworkers assumed the accident was due to improper flooring. According to attribution theory, Lopez's coworkers interpreted the incident with a _____.

According to attribution theory, _____ makes managers more likely to attribute workers' problems or failures to internal rather than external causes.

When things go wrong in the workplace, workers are more likely to attribute their problems to _____, while managers are more likely to attribute those same workers' problems to _____.

In the communication process, _____ makes senders aware of possible miscommunications and enables them to continue communicating until the receiver understands the intended message.

Andrea works for a finance company. She receives a complex message that she is unable to decode correctly. This situation is an example of _____ interfering with the transmission of a message.

The _____ communication channel is the system of official channels that carry organizationally approved messages and information.

The three formal communication channels in organizations are categorized as _____.

The two primary types of grapevine communication networks are _____ chains

In a grapevine communication network, a _____ involves one highly connected individual sharing information with many other managers and workers.

Organizational grapevines can be managed by:

_____ is a type of one-on-one communication used by managers to improve an employee's on-the-job performance or behavior.

In nonverbal communication, the term _____ refer to movements of the body and face.

In nonverbal communication, _____ includes the pitch, rate, tone, volume, and speaking pattern (i.e., use of silences, pauses, or hesitations) of one's voice.

Which of the following is one of the primary tasks faced by managers who want to improve communication?

Which of the following statements about hearing and listening is true?

_____ is a technique of understanding a speaker's perspective and personal frame of reference and giving feedback that conveys that understanding to the speaker.

_____ is feedback that is intended to be helpful, corrective, and/or encouraging and is aimed at correcting performance deficiencies and motivating employees.

Organizational silence occurs when _____.