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Can an administrator change the profile settings of the Standard Solution Manager profile?
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Personalizing SFDC: If I want to update my personal info, email settings, etc. I have to:
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Which of the following are true about mapping fields for lead conversion (Multiple correct answers):
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If you change the data type of any custom field user for lead conversion, that lead field mapping will be deleted.
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You can map auto-number fields to Pick lists
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You can map between text and pick list fields
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You can map Number, Currency, or Percentage fields of differing lengths.
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You cannot map auto-number fields to fields of type Text or Text Area
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You can map Text or Text Area to long text area fields
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What can support agents do using Live Agent? Choose 2 answers:
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View customer chat transcripts and visitor records within Chatter.
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Manage chat sessions with customers within a Facebook feed.
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Use quick text to respond to customers with standard chat messages.
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Respond to customers who request support using an online chat button.
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In which of the following edition you can create a Managed Package?
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Professional Edition
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Unlimited Edition
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Enterprise Edition
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Developer Edition
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Full Test Sandbox
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Sharing rules can be established between
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Opportunities
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Roles and Subordinates
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Leads
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Contacts
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Accounts
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Public Groups
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Roles
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Queues
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Select all that are custom field types. (check all that apply)
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Percent
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List Box
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Phone
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Email
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Number
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Is it possible for a user to see different Set of data in Report and in a Dashboard based on the same Report?
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List the differences between the Jumpstart Wizard and the Standard Approval Process Wizard
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Jump Start Wizard only allows for multiple approvers.
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Standard Approval Process only allows for a single approver.
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Jump Start Wizard only allows for a single approver.
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Standard Approval Process only allows for multiple approvers.
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Which feature does Salesforce CRM provide for restricting login access to the application? Choose 3
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Profile based IP restrictions
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Organization wide IP restrictions
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Profile based login hour restrictions
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Organization wide login hour restrictions
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An aministrator changed the organization's default language from English to Spanish. What mustend users do to see this change?
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Logout, then log in again
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Nothing, they'll see the app in Spanish immediately
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Change their language personal preference to Spanish
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Refresh their browser
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Which profile listed is a standard Profile? Select all that apply
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Sales User
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Marketing User
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Invoice Manager
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Contract Manager
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Time dependent workflow will not work with which type of workflow evaluation criteria?
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Only when a record is created
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Every time a record is created or edited
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Every kind of workflow evaluation criteria
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When a record is edited and it didn't previously meet the criteria
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What must an Administrator do to enable Advanced Currency Management for an organization?
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Purchase Unlimited Edition licenses
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Request a feature license from salesforce.com
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Enable customizable forecasting
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Enable multiple currencies.
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Who may be assigned a workflow task? Select all that apply.
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A single user
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Multiple users
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The record owner
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The record creator
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A Sales team role
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An Account team role
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Name all benefits of the cloud computing model (multiple answers are correct)
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Multi-tenency
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Pay as you go
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Automatic Upgrades
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Real time
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Five times faster
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Quotes and Opportunities are part of which cloud?
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Service Cloud
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Sales Cloud
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Marketing Cloud
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App Exchange
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If user currency overrides org currency, then which currency overrides user currency?
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Quotes
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Opportunities
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Contracts
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Accounts
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Which of the following settings can be set on the Company Information page that administrators can edit?
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User Name
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Default Language
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Default Locale
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Default Time Zone
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Profiles never override your oganization's sharing model or role hierarchy.
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You cannot delete a standard field
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Deleting a custom field also deletes all data in that field.
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Data loss can occur when changing fields from the following types (choose all that are correct)
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To a Number field from any other type of field
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Changing from a Number field to a Text field
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Changing from a checkbox to any other type of field
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Changing from a multi-select picklist to any other type except pick list
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What is the maximum number of values allowed in a controlling picklist?
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Standard picklist fields cannot be dependent fields.
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Formulas ignore Field Level Security settings
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From the list below, select all components of Page Layouts
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Buttons
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Fields
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Sections
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Custom Links
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Related Lists
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Colors
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You can make fields visible, read-only, and required using Page Layouts.
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You must create the business process before creating record types for which of the following obejcts (select all that apply - 4)
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Contacts
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Leads
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Opportunities
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Campaigns
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Cases
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Solutions
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Field Level Seurity or Page Layout can be used to make a field required.
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How many standard or custom fields are available for history tracking?
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Of the following options to rectrict access via IP ranges, which takes precedence?
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Where can you make a field required (select all possible answers)
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How many columns can be displayed on a customizable related list?
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A checkbox can be a controlling field in a field dependency.
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Which of the following are mandatory parts of a user record.
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Username
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Active/Inactive
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Role
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Profile
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Which of the following are special privileges for the owner of a record (select all correct answers)
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Sharing rules should be used when a user or group of users needs access to records not granted them by either the role hierarchy setup or the organization wide default settings
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If multiple sharing rules give a user different level access, will they automatically get:
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With field access settings defined, if there is a difference between field level security and page layout, which one presides?
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Which of the following Standard Object Permissions on a profile will override sharing rules and settings (select all that apply)
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Read
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Create
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Edit
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Delete
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View All
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Modify All
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Access to folders rolls up through the role hierarchy.
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Which of the following defines the baseline level of access to data records for all users in an organization?
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Who can manually share records (choose all that apply)
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Which of the following can be organized with folders (choose all that apply)
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Reports
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Dashboards
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Records
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Communication Templates
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Documents
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A workflow action sends a task to the role US Sales Director. There are five users in the role. When the action executes, to which user or users will the task be assigned?
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All five users in the role
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The record owner
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The last person to update the record
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The default workflow user
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Workflow approvers are set on the user record
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The first approval step in a process specifies the action to take if a record does not advance to that step
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Final rejection actions can include actions such as email alerts.
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Record locking prevents users from editing a record only if they have a certain field level security or sharing settings.
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Data validation rules are enforced on each field
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A user can save a record even if a data validation error message appears.
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Validation rules are executed for API and import operations
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New validation rules are not run on existing data.
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Which of the following are use-cases for data validation (select all that apply)
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Make fields conditionally required based on other fields
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Prevent close dates prior to a certain period
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Prevent discounts above a certain amount
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"Universally Required" fields cannot be removed from a page layout and are automatically added to the end of the first section of a page layout if not already on it.
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In edit mode, Universally required fields are always displayed, regardless of a user's Field Level Security.
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Which profiles can import data for all users? Select all that apply
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Standard User
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Marketing User
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System Admin
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Contract Manager
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Which of the following objects can be imported or updated using the import wizard? Select all that apply
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Contacts
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Custom Objects
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Leads
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Solutions
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Accounts
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Which report formats must be used to create dashboard components?