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How do you read into the information configured in BIOS from within Windows?
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Firmware contains code to fix errors or support new hardware.
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It is not necessary to remove the power cord from the PC to install an Expansion Card, as long as the computer has been shut down.
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Firmware upgrades include:
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Security patches
-
Performance updates
-
Known issue updates
-
All of the above
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Hard drives and optical drives can be configured through the system BIOS.
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Which of the following are valid form factors?
Antworten
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Tower
-
Mini tower
-
Desktop
-
All of the above
Frage 7
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Replacing the CMOS battery will reset which of the following?
Antworten
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Device drivers
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Operating system
-
System date and time
-
All of the above
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Heat sinks and thermal pastes are types of cooling systems.
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Weighing out the pros and cons of performance and price is a CPU selection factor.
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What are some examples of internal components of a computer?
Antworten
-
Motherboard
-
Expansion slots
-
Riser cards
-
All of the above
Frage 11
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What are some examples of devices that could be installed with an expansion card?
Antworten
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SATA drive
-
Video card
-
Network card
-
B and C
Frage 12
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Bus speeds determine how fast data is transmitted.
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Motherboard installation considerations include:
Antworten
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Checking manufacturer’s requirements
-
Verifying that the board fits your case
-
Checking any specific system requirements
-
All of the above
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SDRAM is much faster than DDR
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RAM Parity checking is the storing of redundant parity bit representing the parity of a small amount of computer data, to detect whether a data error has occurred.
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Single-sided memory has all of its memory accessible at one time.
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ECC is used only in upper-end systems such as high-end workstations and servers.
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How many pins does a male serial connector have?
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What is the purpose of a PATA connection?
Antworten
-
IDE hard drives
-
Floppy drives
-
A and B
-
SATA drives
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Wireless device connections include:
Antworten
-
Bluetooth
-
IR
-
RF
-
All of the above
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Analog transmissions carry information as continuous waves of electromagnetic or optical energy.
Frage 22
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Which of the following are valid speeds for a magnetic hard drive?
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5400
-
7200
-
10000
-
All of the above
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Compact flash is a solid state drive.
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A USB adapter connects the Compact Flash reader to the computer.
Frage 25
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What is the storage capacity of a Blu-ray?
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4.7 GB –17.08 GB
-
128 GB
-
5 TB
-
8.5 GB
Frage 26
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Which of the following is a type of optical disk?
Antworten
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CD-ROM
-
Dual Layer DVD-RW
-
BD-RE
-
All of the above
Frage 27
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Which of the following are characteristics of a CPU?
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Speed
-
Core
-
Cache size
-
All of the above
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A heat sink is a method of cooling a CPU.
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The current USB standard is which of the following?
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Up to 63 devices can be attached using Firewire.
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What is the range for near field communication?
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IR can penetrate walls.
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You must have an HDMI physical connection for a Blu-Ray player.
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The basic function of a power supply is to convert the electrical power from a wall socket to one that a PC can use.
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The power supply in a conventional desktop system is designed to convert either 110 V (nominal) 80 Hz AC (alternating current) or 280 V (nominal) 60 Hz AC power into +3.3 V, +5 V, and +12 V DC (direct current) power.
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Power supply safety recommendations include:
Antworten
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Checking for UL certification
-
Keeping the computer case closed during normal operation
-
Protecting the power supply
-
All of the above
Frage 37
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Which of the two hardware configurations are most important to a gaming PC?
Antworten
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CPU
-
Hard drive space
-
Video card
-
A and C
Frage 38
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The purpose of virtualization is to condense hardware servers down to a single hardware server
Frage 39
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What are the two types of standard clients?
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Short and Tall
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Thin and Thick
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Round and Square
-
None of the above
Frage 40
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Thin client requirements include fast network connection and specialized software for server access.
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Thick client requirements include access to local storage locations and robust hardware to meet application needs.
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HDMI interface is electronically identical and compatible with the video-only DVI interface
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The power wire of a USB interface can supply up to 750 milliamps of power at 5 volts.
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If a cable box or PC has DVI out, but the TV or monitor only has HDMI in, a DVI-to-HDMI adapter cable is used to connect the video.
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USB Standard supports how many devices?
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Standard keyboards always include the full number pad to the right.
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Where do you go to configure multiple displays?
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Multimedia devices are either peripheral or internal components that transfer sound, images, or a combination of both from a personal computer.
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An interactive whiteboard would be considered a specialized input device.
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Expansion card configuration methods include:
Antworten
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Use plug - and - play installation
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Install the manufacturer’s driver
-
Use the Add Hardware wizard
-
All of the above
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SOHO networks are self - maintaining and do not need a firewall.
Frage 52
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Which of the following features will you find on a wireless router?
Antworten
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Reset button
-
LAN Ethernet ports
-
WAN Ethernet ports
-
All of the above
Frage 53
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Basic QoS is a set of parameters that controls the quality provided to network traffic
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Basic QoS parameters include:
Antworten
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Delay amounts
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Signal loss
-
Noise limits
-
All of the above
Frage 55
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Which of the following is NOT a common SOHO security method?
Frage 56
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Which of the following are valid types of printer technologies?
Antworten
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MFD
-
Laser printer
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Thermal printer
-
All of the above
Frage 57
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Which of the following printer technologies use heat transfer to produce an image on paper?
Antworten
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Inkjet
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Laserjet
-
Impact printers
-
None of the above
Frage 58
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Thermal printers can produce photo-quality output.
Frage 59
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Printer toner is made up of which of the following?
Antworten
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Dried pigment
-
Iron, carbon and resin
-
Powdered ink
-
None of the above
Frage 60
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Which of the following are valid Printer Driver types?
Antworten
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PPD
-
PCL
-
UDP
-
All of the above
Frage 61
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Drivers are available on installation discs, or can be downloaded from the manufacturer’s website
Frage 62
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Printers can be shared:
Antworten
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Via USB or Ethernet
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Using Bluetooth, 802.11x, or IR
-
Using a printer server to manage the print queue for network shared printers
-
All of the above
Frage 63
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A client server networking model is where all the computers in the network share responsibilities, management, and file sharing
Frage 64
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A Network Interface Card has which of the following features?
Antworten
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Physical network address
-
Network connection port
-
Status indicator lights
-
All of the above
Frage 65
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How many pins are in one twisted pair connector?
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Fiber optic cable types include:
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Which of the following are part of the TCP/IP Suite of protocols?
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In the subnet mask 255.255.255.0 for the IP Address, what would be the network ID of the following IP Address: 10.1.1.1?
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10.0000
-
10.1.1.1
-
10.0.10.1
-
10.0.0.0
Frage 69
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Gateways are implemented as hardware, software, or both.
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IPv4 uses 128 bit addresses and IPv6 uses 32 bit addresses.
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Client-side DNS enables clients to perform basic DNS lookups without connecting to a server.
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To send a connectionless datagram the application would have to be written to TCP.
Frage 73
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The SMTP Protocol uses port 25.
Frage 74
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What type of ports range from 1,024 to 49,151?
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Well-known ports
-
Registered ports
-
Dynamic or private ports
-
None of the above
Frage 75
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What port does HTTP use?
Frage 76
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Which IEEE standard speaks to wireless standards?
Antworten
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802.11
-
802.12
-
802.13
-
802.15
Frage 77
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If you wanted a more recent implementation of wireless, that supported an indoor signal range of 225 feet, which technology would you use?
Antworten
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802.11n
-
802.15n
-
802.12g
-
802.11g
Frage 78
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There is no difference in max data rate between 802.11a and 802.11ac.
Frage 79
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Which of the following ports would you find on a SOHO wireless router?
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LAN
-
WAN
-
Ethernet
-
All of the above
Frage 80
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When you create an object to represent a node on the network in the firewall tables, what is it called?
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NAT
-
DMZ
-
Address Object
-
None of the above
Frage 81
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Address objects define segments or hosts of your network by IP Address.
Frage 82
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If you need to connect remotely with an encrypted connection to your office, which of the following internet connection types would you use?
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The connection from your ISP to your office is called a WAN, and the connection from the router to the PC’s in the office network is called a LAN.
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Internet connection types and features include:
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DSL
-
ISDN
-
WiMAX
-
All of the above
Frage 85
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In order to create your own Ethernet wires, you would use a toner probe to prep the ends of the cable with the clip that plugs into the device or wall.
Frage 86
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A ____________ is used to correctly connect the wires in a wiring closet to the patch panel.
Antworten
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Multimeter
-
Toner probe
-
Crimper
-
Punch down tool
Frage 87
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If you wished to have printer, monitor, and full sized keyboard always plugged in, and the ability to simply remove the laptop without the connections, which of the following would you use?
Antworten
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Laptop lock
-
Docking station
-
Patch panel
-
None of the above
Frage 88
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Laptop power supply has an auto switch power adapter, and knows to switch to battery if the power source from the wall is disconnected.
Frage 89
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Types of laptop displays include:
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LCD
-
OLED
-
Plasma
-
All of the above
Frage 90
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Which of the following are types of mobile devices?
Antworten
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Smart watches
-
Fitness monitors
-
Glasses
-
All of the above
Frage 91
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GPS is not considered a mobile device.
Frage 92
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Assume the same threats apply to mobile devices as desktop and laptop devices.
Frage 93
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What is the first step in the Bluetooth Pairing Process?
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E-mail can be configured to sync with Microsoft Exchange.
Frage 95
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NFC connections are used exclusively by Apple products.
Frage 96
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If you have issues with mobile devices and keypads are not working, you cannot replace just the keyboard.
Frage 97
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Proprietary vendor specific ports include:
Antworten
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Mini USB
-
Lightning
-
IR
-
All of the above
Frage 98
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In a mobile phone, when we press a key and it works very slowly we should reload the software to solve the problem.
Frage 99
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What is the most common problem with the power supply?
Frage 100
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The reason for the documentation is to write down all of the hardware and software.
Frage 101
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What is the first step of the troubleshooting theory?
Antworten
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Identify the problem
-
Establish a theory
-
Test the theory
-
Document
Frage 102
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Beep codes are different per manufacturer.
Frage 103
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Intermittent device failure could be due to:
Antworten
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Power
-
Heat
-
Motherboard
-
All of the above
Frage 104
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What is the function of POST?
Antworten
-
Indexes the type of data expected from the server
-
Formats the drive upon boot
-
Confirms the drive is available and functioning upon boot
-
All of the above
Frage 105
Antworten
-
Redundant Array of Independent Disks
-
Redundant Action for Initialized Disks
-
Redundant Arrangement of Agile Disks
-
All of the above
Frage 106
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Checking vendor specifications for the OS and software used is a troubleshooting tip for what?
Antworten
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PATA
-
SATA
-
SCSI
-
None of the above
Frage 107
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What could be identified as the reason there is not a video display?
Antworten
-
Video card
-
Physical damage
-
Power
-
All of the above
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Color issues are only caused by application problems.
Frage 109
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What does PING (Internet Control Message Protocol) do?
Antworten
-
Make a sound to test audio
-
Send an echo request to confirm connection
-
Shut down an IP address on the network
-
All of the above
Frage 110
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What is the purpose of the toner probe?
Antworten
-
Communicate with the printer
-
Remotely turns on and off the network connection
-
Follow or trace a cable, through cable management
-
All of the above
Frage 111
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The test pattern tool is used to monitor calibration.
Frage 112
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Which one of these tools is not best to use as a printer troubleshooting tool?
Antworten
-
Compressed air
-
Your breath
-
Hair dryer
-
Toner vacuum
Frage 113
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Printer maintenance kits are specific to the make and model of each printer.
Frage 114
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You should vacuum toner with an ordinary vacuum.
Frage 115
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Cortana is new to Windows 10.
Frage 116
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When hardware has been released after the current OS version, then third party drivers are needed.
Frage 117
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You do not need to review the documentation from the computer manufacturer before using the factory recovery partition.
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The command prompt allows the user to perform the same amount of tasks as through the GUI. (Graphical User Interface)
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What is the best command to run if you are looking to check the operating system’s system files?
Antworten
-
Chkdsk
-
SFC
-
Fdisk
-
Robocopy
Frage 120
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What is the best way to move your settings over to a new machine even when the operating system is different or upgraded?
Frage 121
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Which of the run line utilities performs remote desktop?
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Component services are used to configure and administer:
Frage 123
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Administrative tools include iSCSI Initiator and Task Scheduler.
Frage 124
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Share permissions apply only to actions, folders and one file or folder at a time.
Frage 125
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Which type of user account gives you limited computer access?
Antworten
-
Administrator
-
Power User
-
Standard User
-
Guest
Frage 126
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Share permissions can include:
Antworten
-
Read
-
Change
-
Full control
-
All of the above
Frage 127
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The proxy server’s purpose is to speed up the connection of multiple machines connecting to the internet at the same time.
Frage 128
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The Ethernet cable may also send an electrical current through what type of network connection?
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When configuring a client computer to be used with a proxy the proxy server settings must be set to the correct address.
Frage 130
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Which of the following are network connection types?
Antworten
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VPN
-
Dialup
-
WWAN cellular
-
All of the above
Frage 131
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Recovery Image is a function in all Windows operating systems.
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It is necessary to install all updates automatically instead of manually.
Frage 133
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The rm command in Linux is the same as the:
Antworten
-
copy in the command prompt
-
del in the command prompt
-
list in the command prompt
-
None of the above
Frage 134
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Similar to Windows, Mac and Linux OS automatically run updates.
Frage 135
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To Force Quit on Mac OS X, press Command-Option-Esc, then select unresponsive App in Force Quit Window.
Frage 136
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The Grep command in Linux does what?
Antworten
-
Change directories
-
Full text search
-
Copy a file
-
Move or change files
Frage 137
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On the Mac OS X, Dock Apps are located on the right.
Frage 138
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What is a good reason to run a virtual desktop infrastructure on the server?
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When setting up the client side virtual machine, it is not necessary to have the same configuration of hardware and memory as the host machine.
Frage 140
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Virtualization requirements include:
Frage 141
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What is sometimes considered “on demand software”?
Antworten
-
IaaS
-
SaaS
-
PaaS
-
None of the above
Frage 142
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In IaaS (Infrastructure as Service), users are responsible for applications, data, runtime, middleware, and OS.
Frage 143
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Resource pooling is a situation where providers serve multiple clients with provisioned and scalable services.
Frage 144
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Measured service monitors the provisions of services for:
Frage 145
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A web server and a file server have no features in common.
Frage 146
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Which of the following is responsible for name resolution?
Antworten
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Web server
-
File server
-
DHCP server
-
DNS server
Frage 147
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Open Source software is the same as Closed Source software, the only difference is where it is sold.
Frage 148
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What do Office 365, iCloud, Google Apps and eBooks have in common?
Frage 149
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A gyroscope determines the orientation of the device with respect to Earth’s magnetic fields.
Frage 150
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Bluetooth is most secure when it is paired.
Frage 151
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Having your contacts from your e-mail server copied to your mobile device is a process known as:
Antworten
-
Updating
-
Patching
-
Synchronizing
-
Confirming
Frage 152
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Tethering is when you turn your smartphone into a mobile Wi-Fi hotspot.
Frage 153
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IMSI stands for International Mobile Satellite Identity.
Frage 154
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An attacker may obtain credentials only via their network connection.
Frage 155
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Malware is software that attacks the hardware and shuts down or makes using the computer difficult.
Frage 156
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Types of malware include:
Antworten
-
Worms
-
Trojan horses
-
Logic bombs
-
All of the above
Frage 157
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When an attacker obtains credentials from another user and then uses those credentials to mount an attack it is known as what?
Antworten
-
Virus
-
Social engineering
-
Spam
-
None of the above
Frage 158
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What is the purpose of a firewall?
Frage 159
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What is the best way to clear a hard drive and get rid of the information?
Frage 160
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Which of the following are physical security measures?
Antworten
-
Video surveillance
-
Security guards
-
Physical barriers
-
All of the above
Frage 161
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Fire and facility intrusions are events that can threaten physical security.
Frage 162
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Host firewalls and personal firewalls are two common types of firewalls.
Frage 163
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Which of the following user accounts have the permissions to install software?
Antworten
-
Administrator
-
Power user
-
Guest
-
A and B
Frage 164
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Which of the following represents an administrative share?
Antworten
-
\\PC\C$
-
X:C$
-
\\PC\Admin$
-
None of the above
Frage 165
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If you have a complex password, there is no reason to change it in regular intervals.
Frage 166
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Which of the following are examples of user account restrictions?
Antworten
-
Lockout
-
Login time restrictions
-
AutoRun
-
A and B
Frage 167
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Which of the following are methods for locking a mobile device to secure it?
Antworten
-
Screen locks
-
Face locks
-
Swipe locks
-
All of the above
Frage 168
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A shredder can be used to physically destroy a device.
Frage 169
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When troubleshooting a BSOD, which would be methods to use?
Antworten
-
Safe mode / safe boot
-
Disabling a driver
-
Removing hardware
-
All of the above
Frage 170
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Where can you go to see logfiles with error codes for troubleshooting?
Antworten
-
Errorlog.txt
-
BSOD
-
Event viewer
-
All of the above
Frage 171
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Slow transfer speed is a common network issue.
Frage 172
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Common network troubleshooting utilities include all the following except:
Antworten
-
IPCONFIG
-
TRACERT
-
TRACKSTAT
-
NETSTAT
Frage 173
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Always using trusted installation sources and websites is a malware removal best practice.
Frage 174
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Which of the following are indicators of a virus?
Antworten
-
Pop ups
-
Slow network connections
-
Slow PC
-
All of the above
Frage 175
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What are some of the consequences of getting a virus?
Frage 176
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Which of the following are symptoms of mobile operating system issues?
Antworten
-
Dim display
-
Apps not loading
-
Slow performance
-
All of the above
Frage 177
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Which tools are available to use for mobile operating system troubleshooting?
Frage 178
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If applications are not loading you can:
Frage 179
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To help counter extremely short battery life you can adjust your brightness settings.
Frage 180
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Mobile devices slow down as internal storage fills up.
Frage 181
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Electrical currents give off ozone gas.
Frage 182
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Workplace security practices should include equipment storage and cable management.
Frage 183
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You should always read the labels and follow instructions carefully when disposing of materials.
Frage 184
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AUP stands for Audible Use Protocol.
Frage 185
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Chemical hazards include:
Antworten
-
Laser printer toner
-
Batteries
-
Capacitors
-
All of the above
Frage 186
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Your basic PC toolkit should have which of the following?
Antworten
-
Screwdrivers
-
Tweezers
-
Three prong pickup tool
-
All of the above
Frage 187
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Which of the following are software diagnostic tools you can use for maintenance and troubleshooting?
Antworten
-
Computer management
-
Event viewer
-
ERRORlog.txt
-
A and B
Frage 188
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Software diagnostic tests can:
Antworten
-
Detect problems
-
Repair problems
-
Prevent problems
-
All of the above
Frage 189
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A hard drive self-test is a tool that enables a hard disk drive to test itself when the computer starts.
Frage 190
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A compressed air canister is considered a cleaning compound or material.
Frage 191
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Which of the following are valid licensing types?
Antworten
-
Personal license
-
Open source license
-
Shared license
-
A and B
Frage 192
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You only need backups when you are making large changes.
Frage 193
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You should avoid talking to co-workers while with customers.
Frage 194
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When dealing with difficult situations and customers you should rant on social media outlets.
Frage 195
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Confidential materials can be located on a printer.