7052727
Beschreibung
Quiz von Amanda MItchell, aktualisiert more than 1 year ago
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Erstellt von Amanda MItchell
vor fast 8 Jahre
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Frage 1
Frage
______________ is the ability to influence people toward the attainment of organizational goals.
Antworten
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Power
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Influence
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Attitude
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Leadership
Frage 2
Frage
[blank_start]Humility[blank_end] means being unpretentious and modest rather than arrogant and prideful.
Antworten
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Humility
Frage 3
Frage
[blank_start]Influence[blank_end] means that the relationship among people is not passive.
Antworten
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Influence
Frage 4
Frage
[blank_start]Level 5 leadership[blank_end] refers to the highest level in a hierarchy of manager capabilities.
Antworten
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Level 5 leadership
Frage 5
Frage
Contributing talent, skills, & knowledge is which level on the Level 5 Hierarchy?
Antworten
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Level 1- Individual (Capable)
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Level 2- Team Member (Contributing)
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Level 3- Manager (Competent)
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Level 4- Leader (Effective)
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Level 5- Executive
Frage 6
Frage
Contributing individually and works well in groups is which level on the Level 5 Hierarchy?
Antworten
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Level 1- Individual (Capable)
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Level 2- Team Member (Contributing)
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Level 3- Manager (Competent)
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Level 4- Leader (Effective)
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Level 5- Executive
Frage 7
Frage
Managing team members and assets to reach set objectives is which level on the Level 5 Hierarchy?
Antworten
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Level 1- Individual (Capable
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Level 2- Team Member (Contributing)
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Level 3- Manager (Competent)
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Level 4- Leader (Effective)
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Level 5- Executive
Frage 8
Frage
Stimulating high standards and championing dedication to vision is which level on the Level 5 Hierarchy?
Antworten
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Level 1- Individual (Capable)
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Level 2- Team Member (Contibuting)
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Level 3- Manager (Competent)
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Level 4- Leader (Effective)
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Level 5- Executive
Frage 9
Frage
Builds excellence through dedication and humility is which level on the Level 5 Hierarchy?
Antworten
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Level 1- Individual (Capable)
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Level 2- Team Member (Contributing)
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Level 3- Manager (Competent)
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Level 4- Leader (Effective)
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Level 5- Executive
Frage 10
Frage
Select all of the characteristics of a Level 5 Leader from the list below.
Antworten
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Often seem shy and self-effacing
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Accept responsibility for mistakes
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Give credit for successes to other people
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Build organizations based on solid values
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Blame failures on others
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Are arrogant and have strong egos
Frage 11
Frage
A [blank_start]servent leader[blank_end] transcends self-interest to serve others, the organization, and society.
Antworten
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servent leader
Frage 12
Frage
Why has the concept of servant leadership gained renewed interest in recent years?
Antworten
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Companies are trying to recover from ethical scandals and compete to retain the best human capital
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Companies are trying to hide past mistakes by trading their best human talent
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Companies are assuming that their best work is moving very quickly.
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Companies are managing tasks and themselves instead of people
Frage 13
Frage
What are the levels on which servant leaders operate?
Antworten
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Fullfillment of their subordinates goals and needs and for the purpose or mission of their organization
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Fulfillment of their subordinates goals and needs
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for the purpose or mission of their organization
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To gain credit for accomplishments
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To gain credit for accomplishments and for the purpose or mission of their organization
Frage 14
Frage
An [blank_start]Authentic Leader[blank_end] is an individual who knows how to understand themselves, who espouse and act consistent with higher-order ethical values and who empowerrs and inspires others.
Antworten
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Authentic Leader
Frage 15
Frage
Select each of the key characteristics of an authentic leader.
Antworten
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Authentic leaders pursue their purpose with passion
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Authentic leaders practice solid values
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Authentic leaders establish connected relationships
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Authentic leaders Demonstrate self-discipline
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Authentic leaders look out for themselves
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Authentic leaders Place themselves on a pedestal
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Authentic leaders expect to be feared
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Authentic leaders lead with their hearts as well as their heads
Frage 16
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[blank_start]Interactive Leadership[blank_end] means that the leader favors a consensual and collaborative process, and influence derives from relationships rather than position power and formal authority.
Antworten
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Interactive Leadership
Frage 17
Frage
Whose leadership style is more suited to today's organization?
Antworten
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Men
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Women
Frage 18
Frage
Who does it better?
Develops Others
Antworten
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Men
-
Women
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Men and Women equally
Frage 19
Frage
Who does it better?
Drives for results
Antworten
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Men
-
Women
-
Men and Women equally
Frage 20
Frage
Who does it better?
Inspires and Motivates Others
Antworten
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Men
-
Women
-
Men and Women equally
Frage 21
Frage
Who does it better?
Innovates
Antworten
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Men
-
Women
-
Men and Women Equally
Frage 22
Frage
Who does it better?
Builds Relationships
Antworten
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Men
-
Women
-
Men and Women Equally
Frage 23
Frage
Who does it better?
Technical or Prefessional Expertise
Antworten
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Men
-
Women
-
Men and Women Equally
Frage 24
Frage
A good way to think of the distinction between management and leadership is that [blank_start]management[blank_end] organizes the production and supply of fish to people whereas [blank_start]leadership[blank_end] teaches and motivates people to fish.
Antworten
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management
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leadership
Frage 25
Frage
Eric Schmidt's leadership principles can be summarized by which of the following precepts?
Antworten
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Get to know your employees
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Create new ways to reward and promote high performers
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Get to know your customers
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Let employees own the problems that you want them to solve
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Allow people to function outsided the hierarchy
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Have employees' performance reviewed by someone whom they respect for their objectivity
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Allow other managers to delegate tasks to your employees
Frage 26
Frage
What did Eric Schmidt use to take Google to the next stage of growth?
Antworten
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A Combination of skillful management and good leadership
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Good leadership
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Skillful management
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An Openess to new ideas
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an innovative persective
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A combination of an innovative perspective and An Openness to new ideas
Frage 27
Frage
_____________ are the distinguishing personal characteristics of a leader, such as intelligence, honesty, self-confidence, and even appearance.
Antworten
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Traits
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Strengths
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Abilities
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Capabilities
Frage 28
Frage
Rather than just understanding their [blank_start]traits[blank_end], the best leaders recognize and hone their [blank_start]strengths[blank_end].
Antworten
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traits
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strengths
Frage 29
Frage
_______________ are natural talents and abilities that have been supported and reinforced with learned knowledge and skills and provide each individual with his or her best tools for accomplishmnt and satisfaction.
Antworten
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Strengths
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Traits
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Characterstics
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Qualities
Frage 30
Frage
What are the 2 types of behavior that have been identified as applicable to effective leadership in a variety of situations?
Antworten
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Task-Oriented Behavior
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People-Oriented Behavior
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Customer-oriented Behavior
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Organization-Oriented Behavior
Frage 31
Frage
[blank_start]Metacategories[blank_end] are broadly defined behaviorior categories, as a basis for study and comparison.
Antworten
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Metacategories
Frage 32
Frage
__________ A people-oriented behavior and is the extent to which the leader is mindful of subordinates, respects their ideas and feelings, and establishes mutual trust.
Antworten
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Consideration
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Collaboration
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Capablity
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Cooperation
Frage 33
Frage
___________ is a Task-oriented Behavior, that is the extent to which the leader is task-oriented and directs subordinate work activities toward goal attainment.
Antworten
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Initiating structure
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Consideration
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Task Structure
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Manager structure
Frage 34
Frage
Studies suggest that leaders may be [blank_start]high[blank_end] on consideration and [blank_start]low[blank_end] on initiating structure or low on consideration and high on initiating structure.
Antworten
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high
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Low
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low
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High
Frage 35
Frage
The most effective supervisors are those who established high performance goals and displayed supportive behavior towards subordinates are called___________
Antworten
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Employee-Centered leader
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Job-Centered Leader
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Self-Centered Leader
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Customer-Centered Leader
Frage 36
Frage
_______________ Often is considered the most effective style and is recommended for leaders because organization members work together to accomplish tasks.
Antworten
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Team Management (9,9)
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Country Club Management (1,9)
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Authority-Compliance Management (9,1)
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Middle-of-the-Road Management (5,5)
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Impoverished Management (1,1)
Frage 37
Frage
__________ Occurs when primary emphasis is given to people rather than to work outputs.
Antworten
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Team Management (9,9)
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Country-Club Management (1,9)
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Authority-Compliance Management (9,1)
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Middle-of-the-Road Management (5,5)
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Impoverished Management (1,1)
Frage 38
Frage
____________ Occurs when efficiency in operations is the dominant orientation.
Antworten
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Team Management (9,9)
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Country-Club Management (1,9)
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Authority-Compliance Management (9,1)
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Middle-of-the-Road Management (5,5)
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Impoverished Management (1,1)
Frage 39
Frage
___________ Reflects a moderate amount of concern for both people and production.
Antworten
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Team Management (9,9)
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Country-Club Management (1,9)
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Authority-Compliance Management (9,1)
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Middle-of-the-Road Management (5,5)
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Impoverished Management (1,1)
Frage 40
Frage
____________ means the abscence of a management philosophy; managers exert little effort toward interpersonal relationships or work accomplishments.
Antworten
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Team Management (9,9)
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Country-Club Management (1,9)
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Authority-Compliance Management (9,1)
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Middle-of-the-Road Management (5,5)
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Impovershied Management (1,1)
Frage 41
Frage
[blank_start]Contingency Approaches[blank_end] to leadership explores how the organizational situation influences leader effectiveness.
Antworten
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Contingency Approaches
Frage 42
Frage
________- refers to a combination of confidence, committment, and motivation, and a follower may be high or low on any of the three ariables.
Antworten
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Willingness
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Ability
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Motivation
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Capablity
Frage 43
Frage
____________ refers to the amount of knowledge, experience, and demonstrated skill that a subordinate brings to the task.
Antworten
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Willingness
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Ability
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Strength
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Talent
Frage 44
Frage
The [blank_start]telling style (S1)[blank_end] is a highly dictating style and involves giving explicit directions about how tasks should be accomplished.
Antworten
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telling style (S1)
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selling style (S2)
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participating style (S3)
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delegating style (S4)
Frage 45
Frage
The [blank_start]selling style (S2)[blank_end] is one where the leader explains decisions and gives subordinates a chance to ask questions and gain clarity and understanding about work tasks.
Antworten
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selling style (S2)
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telling style (S1)
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participating style (S3)
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delegating style (S4)
Frage 46
Frage
The [blank_start]participating style (S3)[blank_end] is one where the leader shares ideas with subordinates, gives them a chance to participate, and facilitates decision making.
Antworten
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participating style (S3)
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telling style (S1)
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selling style (S2)
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delegating style (S4)
Frage 47
Frage
The [blank_start]delegating style (S4)[blank_end] provides little direction and little support because the leader turns over responsibility for decisions and their implementation to subordinates.
Antworten
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delegating style (S4)
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telling style (S1)
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selling style (S2)
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participating style (S3)
Frage 48
Frage
Fiedler cinsidered a person's leadership style relatively [blank_start]fixed[blank_end] and difficult to change. The basin Idea is to match the Leader's style with the situation [blank_start]most favorable[blank_end] for their effectiveness.
Antworten
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fixed
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variable
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most favorable
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least favorable
Frage 49
Frage
A situation would be considered ____________Favorable to the leader when leader-member relationships are positive, tasks are highly structured, and the leader has formal authority over followers.
Antworten
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Highly
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Slightly
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Not
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Somewhat
Frage 50
Frage
[blank_start]Task-oriented[blank_end] leaders are more effective when the situation is either highly favorable or highly unfavorable. [blank_start]Relationship-oriented[blank_end] leaders are more effective in situations of moderate favorability.
Antworten
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Task-oriented
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People-oriented
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Relationship-oriented
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Job-oriented
Frage 51
Frage
Why do relationship-oriented leaders perform better in situations of moderate favorability?
Antworten
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Human relations skills are important in achieving high group performance
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Employees do not listen to people they do not like and trust.
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Leaders can not control people who do not like them
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Leaders cannot control people who like them too much
Frage 52
Frage
What kind of skills does a leader need that can create a positive group atmosphere that will improve relationships, clarify task structure, and establish position power?
Antworten
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Interpersonal skills
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Intrapersonal skills
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Relationship skills
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Public skills
Frage 53
Frage
What makes the leadership style unnescessary or redundant?
Antworten
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Alternatives
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Substitutions
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Neutralizers
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Eliminators
Frage 54
Frage
What counteracts the leadership style and prevents the leader from displaying certain behaviors?
Antworten
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Substitutions
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Neutralizers
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Alternatives
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Eliminators
Frage 55
Frage
The __________ leader has the ability to insspire and motivate people to do more than they would normally do despite obstacles and personal sacrifice.
Antworten
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Charismatic
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Enthusiastic
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Authentic
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Servant
Frage 56
Frage
Select where the impacts of a charismatic leader come from.
Antworten
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stating a lofty vision of an imagined future that employees identify with
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displaying an ability to understand and empathize with followers
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empowering and trusting subordinates to accomplish results
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convincing subordinates to do as they are told
Frage 57
Frage
[blank_start]Humility[blank_end] typpically plays an important part in distinguishing whether a charismatic leader will work to benefit primarily the larger organization or use their skills for ego-building and personal gain.
Antworten
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Humility
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Strength
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Traits
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Abilities
Frage 58
Frage
[blank_start]Transformational leaders[blank_end] are distinguished by their special ability to bring about innovation and change by recognizing followers' needs and concerns, providing meaning, challenging people to look at old problems in new ways, and acting as role models for the new behaviors and values.
Antworten
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Transformational leaders
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Transactional leaders
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Charismatic leaders
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Empathetic Leaders
Frage 59
Frage
[blank_start]Transactional leaders[blank_end] clarify the role and task requirements of subordinates, initiate structure, provide appropriate rewards, and try to be considerate and meet social needs of subordinates.
Antworten
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Transactional leaders
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Transformational leaders
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Charismatic leaders
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Empathetic leaders
Frage 60
Frage
What is a vision?
Antworten
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An attractive ideal future that is credible but not attainable.
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An inattractive idea of what is coming but not guaranteed
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A prediction of future events
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Unknown outcomes with identifiable risk
Frage 61
Frage
How many follower styles did Robert E. Kelley come up with?
Antworten
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5
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6
-
2
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3
Frage 62
Frage
[blank_start]Dependent[blank_end], [blank_start]uncritical[blank_end] thinker does not consider possibilities beyond what he or she is told, does not contribute to the cultivation of the organization, and accepts the supervisor's ideas without thinking.
Antworten
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Dependent
-
uncritical
Frage 63
Frage
[blank_start]Independent[blank_end], [blank_start]critical[blank_end] thinkers are mindful of the effects of their own and others' behavior on achieving organizational goals.
Antworten
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Independent
-
critical
Frage 64
Frage
The [blank_start]alienated[blank_end] follower is a passive, yet independaent, critical thinker.
Antworten
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alienated
-
conformist
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pragmatic survivor
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passive
-
effective
Frage 65
Frage
The [blank_start]conformist[blank_end] participates actively in a relationship with the boss but doesn't use critical-thinking skills.
Antworten
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conformist
-
alienated
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pragmatic
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passive
-
effective
Frage 66
Frage
The [blank_start]pragmatic[blank_end] survivor has qualities of all four extremes- depending on which style fits with the prevelant situation.
Antworten
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pragmatic
-
alienated
-
conformist
-
passive
-
effective
Frage 67
Frage
The [blank_start]passive[blank_end] follower exhibits neither critical, independent thinking nor active participation.
Antworten
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passive
-
alienated
-
conformist
-
pragmatic
-
effective
Frage 68
Frage
The [blank_start]effective[blank_end] follower is both a critical, independent thinker and active in the organization.
Antworten
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effective
-
alienated
-
conformist
-
pragmatic
-
passive
Frage 69
Frage
What type of followers recognize that they have power in their relationships with superiors; they have the courage to manage upward, to initiate change, and even to put themselves at risk or in conflict with their boss if they believe it is best for the organization or team?
Antworten
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Passive
-
Alienated
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Effective
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Conformist
Frage 70
Frage
What is the potential ability to influence the behavior of others?
Antworten
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Power
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Influence
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Control
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Ability
Frage 71
Frage
What is the effect hat a person's actions have on the attitudes, values, beliefs, or behavior of others?
Antworten
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Power
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Influence
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Control
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Ability
Frage 72
Frage
What is power coming from a formal management position in an organization and the authority granted to it?
Antworten
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Legitimate power
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Reward power
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Coercive power
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Expert power
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Referent power
Frage 73
Frage
What kind of power comes from the authority to hand out rewards to other people?
Antworten
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Legitimate power
-
Reward power
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Coercive power
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Expert power
-
Referent power
Frage 74
Frage
What type of power comes from the authority to punnish or recommend punishment?
Antworten
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Legitimate power
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Reward power
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Coercive power
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Expert power
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Referent power
Frage 75
Frage
What type of power is the result of a persons' special knowledge or skill regarding the tasks being performed?
Antworten
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Legitimate power
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Reward power
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Coercive power
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Expert power
-
Referent power
Frage 76
Frage
What type of power comes from and individuals' personal characteristics that command others' identification, respect, and admiration so that they wish to emulate that individual?
Antworten
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Legitimate power
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Reward power
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Coercive power
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Expert power
-
Referent power
Frage 77
Frage
People who show initiative, work beyond what is expected of them, take on undesirable but important projects, and show interest in learning about the organization and industry often gain power as a result have which of the following other power sources?
Antworten
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Personal effort
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Network of relaationships
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Information
Frage 78
Frage
What other source of power do people who are enmeshed in a network of relationships have?
Antworten
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Personal effort
-
Network of relationships
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Information
Frage 79
Frage
What kind of power do people who have access and control over how and to whom information is distributed?
Antworten
-
personal effort
-
Network of relationships
-
Information
Frage 80
Frage
Select the 6 principles for asserting influence.
Antworten
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Use rational persuasion
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Use coercion
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Help people you like
-
Rely only on yourself
-
Rely on the rule of reciprocity
-
Develop allies
-
Ask for what you want
-
Demand what you want
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Appeal to a higher authority
Frage 81
Frage
[blank_start]Motivation[blank_end] refers to the forces either within or external to a person that arouse enthusiasm and persistence a to pursue certain course of action.
Antworten
-
Motivation
Frage 82
Frage
What does employee motivation affect?
Antworten
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Productivity
-
Cleanliness
-
Organization
-
Visions
Frage 83
Frage
Individuals and departments rely on other individuals and departments for information or resources to accomplish their work is referred to as being what?
Antworten
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Interdependent
-
Independent
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Codependent
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Dependent
Frage 84
Frage
A __________ is a unit of two or more people who interact and coordinate their work to accomplish a goal to which they are committed and hold themselves mutually accountable.
Antworten
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Team
-
Group
-
Section
-
Division
Frage 85
Frage
Which of the following is NOT one of the components of the definition of a team?
Antworten
-
Two or more people
-
Must interact regularly
-
Must share a performance goal
-
Must be in the same department
Frage 86
Frage
Putting together a [blank_start]team[blank_end] and building [blank_start]teamwork[blank_end] aren't the same thing.
Antworten
-
team
-
teamwork
Frage 87
Frage
Select the contributions of effective teams.
Antworten
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Creativity and Innovation
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Improved Quality
-
Speed of response
-
Higher productivity
-
Enhanced motivation and satisfaction
Frage 88
Frage
What kind of teams are composed of a manager and his other subordinates in the formal chain of command?
Antworten
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Functional
-
Cross-functional
-
Self Managed
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Divisional
Frage 89
Frage
[blank_start]Social[blank_end] Facilitation refers to the tendency for the presence of others to enhance the one's performance.
Antworten
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Social
-
Professional
Frage 90
Frage
What kind of team is composed of employees from the same hierarchical level but from different areas of expertise?
Antworten
-
Cross-Functional
-
Functional
-
Divisional
-
Self-Managed
Frage 91
Frage
[blank_start]Task Force[blank_end] is a group of employees from different departments formed to deal with a specific activity and existing only until the task is finished.
Antworten
-
Task Force
Frage 92
Frage
Which type of team consists of 5 to 20 multi-skilled workers who rotate jobs to produce an entire product or service or at least one complete aspect or portion of a product or service?
Antworten
-
Functional
-
Cross-Functional
-
Self-Managed
-
Divisional
Frage 93
Frage
Which of the following is a typical element of a self-managed team?
Antworten
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Includes employees with several skills and functions and its combined skills are sufficient to perform a major organizational goal
-
Given access to the resources such as information, equipment, machinery, and supplies needed to perform or complete the task
-
Empowered with decision making authority which means that members have the freedom to select new members, solve problems, spend money, monitor results and plan for the future.
-
All of the Answers
Frage 94
Frage
Which of the following is NOT a reason that working in teams presents a dilemma for many people?
Antworten
-
Have to give up independence
-
Have to put up with free riders
-
They are sometimes dysfunctioinal
-
Have to give up individual credit
Frage 95
Frage
[blank_start]Satisfaction[blank_end] is the teams' ability to meet the personal needs of its members and maintain their membership and commitment. [blank_start]Productive output[blank_end] is the performance and the quality and quantity of task outputs defined by teams goals. [blank_start]Capacity to adapt and learn[blank_end] is the ability of teams to bring greater knowledge and skills to job tasks and enhance the potential of the organization to respond to new threats or opportunities.
Antworten
-
Satisfaction
-
Productive output
-
Capacity to adapt and learn
Frage 96
Frage
What kind of team is made up of geographically or organizationally dispersed members who are linked primarily through advanced information and telecommunications technologies?
Antworten
-
Virtual
-
Global
-
International
-
Web Based
Frage 97
Frage
What type of team is a cross-border team made up of members off different nationalities whose activities span multiple countries?
Antworten
-
Virtual
-
Global
-
Web Based
-
International
Frage 98
Frage
Select the critical areas that managers should address when leading virtual teams.
Antworten
-
Use virtual technology to build trust and relationships for effective teamwork
-
Meet face to face to grow their personal network
-
Shape culture through virtual technology to reinforce productive norms
-
Require teleconferences to discuss personal conflicts with other team members
-
Monitor progress and reward members to keep the team progressing toward its goal
Frage 99
Frage
What team characteristics are most important?
Antworten
-
Size, Diversity and Member Roles
-
Size, Location, and Goals
-
Gender, Diversity, and Member Roles
-
Size, Diversity, and Location
Frage 100
Frage
As a team [blank_start]increases[blank_end] in size, it becomes harder for each member to interact with and influence the others.
Antworten
-
increases
Frage 101
Frage
Diverse teams produce [blank_start]more[blank_end] innovative solutions to problems.
Antworten
-
more
Frage 102
Frage
People who play a [blank_start]task specialist role[blank_end] spend more time and energy helping the team reach its goal. People who play the [blank_start]socioemotional role[blank_end] support team members' emotional needs and help strengthen the social entity.
Antworten
-
task specialist role
-
socioemotional role
Frage 103
Frage
Select the behaviors associated with a task specialist role.
Antworten
-
Initiate Ideas
-
Give Opinions
-
Seek Information
-
Ecourage
-
Harmonize
Frage 104
Frage
Select the behaviors associated with a socioemotional role.
Antworten
-
Summarize
-
Energize
-
Reduce Tension
-
Follow
-
Compromise
Frage 105
Frage
[blank_start]Team Processes[blank_end] pertain to those dynamics that change over time and can be influenced by team leaders.
Antworten
-
Team Processes
-
Team Goals
-
Team Values
-
Team Directions
Frage 106
Frage
The [blank_start]forming[blank_end] stage is orientation and getting acquainted. [blank_start]Storming[blank_end] stage is conflict and disagreement. [blank_start]Norming[blank_end] stage is establishment of order and cohesion. [blank_start]Performing[blank_end] stage is cooperation and problem solving. [blank_start]Adjourning[blank_end] stage is task completion.
Antworten
-
forming
-
Norming
-
Adjourning
-
Performing
-
Storming
Frage 107
Frage
What is the extent to which members are attracted to the team and motivated to remain in it called?
Antworten
-
Team Cohesiveness
-
Team Interaction
-
Team Goals
-
Team Cooperation
Frage 108
Frage
Several things influence team cohesiveness. First is [blank_start]team interaction[blank_end] which is team members have frequent contact, they get to know one another, consider themselves a unit, and become more committed to the team. Second is [blank_start]shared goals[blank_end] which means if team members agree on purpose and direction they will be more cohesive. Third is [blank_start]personal attraction to the team[blank_end] which means that members have similar attitudes and values and enjoy being together.
Antworten
-
team interaction
-
shared goals
-
personal attraction to the team
Frage 109
Frage
Two factors in the team's context also influence cohesiveness. First is the [blank_start]presence of competition[blank_end], which means if a team has competition with other teams its cohesiveness increases. Second is [blank_start]team success[blank_end] which means when a team succeeds in its task then members feel good and their commitment to the team will be high.
Antworten
-
presence of competition
-
team success
Frage 110
Frage
Why is morale higher in a cohesive team?
Antworten
-
Increased communication of team members
-
a friendly team climate
-
maintenance of membership because of commitment to the team
-
loyalty
-
member participation
-
All of the answers
Frage 111
Frage
What is an informal standard of conduct that is shared by team members and guides their behavior?
Antworten
-
Team Norm
-
Team Value
-
Team Behavior
-
Team Goal
Frage 112
Frage
What are the ways of developing team norms?
Antworten
-
First Behavior Precedents
-
Carryover from other experiences
-
Explicit statements from leader members
-
Critical events in team's history
-
Controlling the team goals
Frage 113
Frage
what is an antagonistic interaction in which one party attempts to block the intentions or goals of another?
Antworten
-
Conflict
-
Problem
-
Crisis
-
Issue
Frage 114
Frage
[blank_start]Task Conflict[blank_end] is a disagreement among people about the goals to be achieved of the content of the tasks to be performed. [blank_start]Relationship Conflict[blank_end] is the interpersonal incompatibility that creates tension and personal animosity among people.
Antworten
-
Task Conflict
-
Relationship Conflict
Frage 115
Frage
What is the primary cause of conflict?
Antworten
-
competition over resources such as money, information, or supplies
-
people are pursuing different goals
-
from communication breakdown
-
trust issues.
Frage 116
Frage
[blank_start]Dominating[blank_end] (My Way)
[blank_start]Collaborating[blank_end] (Our Way)
[blank_start]Avoiding[blank_end] (No Way)
[blank_start]Compromising[blank_end] (Half Way)
[blank_start]Accommodating[blank_end] (Your Way)
Antworten
-
Dominating
-
Collaborating
-
Avoiding
-
Compromising
-
Accommodating
Frage 117
Frage
What is the type of conflict management where people engage in give and take discussions and consider various alternatives to reach a joint decision that is acceptable to both parties?
Antworten
-
Negotiation
-
Compromising
-
Moderating
-
None of the ansers
Frage 118
Frage
[blank_start]Integrative[blank_end] negotiation is based on a win win assumption, in that all parties want to come up with a creative solution that can benefit both parties. [blank_start]Distributive[blank_end] negotiation assumes that the size of the pie is fixed and each party attempts to get as mush as they can.
Antworten
-
Integrative
-
Distributive
Frage 119
Frage
Which of the following is not a rule for integrative negotiation?
Antworten
-
Separate the people from the problem
-
Focus on underlying interests, not current demands
-
Listen and ask questions
-
Insist that results be based on objective standards
-
Go in knowing that you are going to win
Frage 120
Frage
People have ____________ Such as recognition, achievement, or monetary gain.
Antworten
-
Needs
-
Wants
-
Desires
-
Requests
Frage 121
Frage
[blank_start]Intrinsic[blank_end] rewards are the satisfactions that a person receives in the process of performing a particular action. [blank_start]Extrinsic[blank_end] rewards are given by another person, typically a manager, and include promotions, praise, and pay increases.
Antworten
-
Intrinsic
-
Extrinsic
Frage 122
Frage
Select the categories of motivation approaches.
Antworten
-
Negative approach- Threats and punishments
-
Positive approach- Rewards such as pay raises, bonuses, and praise
-
Negative Approach- tap into self doubts
-
Positive approach- Help people enjoy their work, get a sense of accomplishment
-
Negative approach- Bribes and blackmail
-
Positive approach- Words of wisdom
Frage 123
Frage
What kind of rewards do effective managers want people to receive in order to meet their needs?
Antworten
-
Intrinsic and Extrinsic
-
Intrinsic and External
-
Internal and Extrinsinc
-
Internal and External
Frage 124
Frage
What kind of theories emphasize the needs that motivate people?
Antworten
-
Context Theories
-
Need Based Theories
-
Structural Theories
-
Process Theories
Frage 125
Frage
Which content theory proposes that people are motivated by multiple needs and that these needs exist in a hierarchical order?
Antworten
-
Maslow's Hierarchy of needs
-
ERG Theory
-
Two-Factor Approach
-
Acquired Needs Theory
Frage 126
Frage
Select the levels of needs described in Maslow's Hierarchy of needs.
Antworten
-
Physiological Needs
-
Safety Needs
-
Belongingness Needs
-
Esteem Needs
-
Self-Actualization Needs
-
Spiritual Needs
-
Psychological Needs
Frage 127
Frage
Which of the following is NOT a category of the ERG theory?
Antworten
-
Existence Needs- The need for physical well being
-
Relatedness Needs- The needs for satisfactory relationships with others
-
Growth Needs- The needs that focus on human potential for growth
-
Psychological Needs- The needs to feel emotionally stable
Frage 128
Frage
The ERG model is [blank_start]less[blank_end] rigid than Maslow's Hierarchy of Needs and suggests people can move down as well as up to satisfy their needs.
Antworten
-
less
-
more
Frage 129
Frage
Which content theory suggest that the work characteristics associated with dissatisfaction were different from those pertaining to satisfaction?
Antworten
-
Maslow's Hierarchy of Needs
-
ERG Theory
-
Two Factor Approach
-
Acquired Needs Theory
Frage 130
Frage
[blank_start]Hygiene factors[blank_end] involve the presence or absence of job dissatisfiers such as workers conditions, pay, company policies and interpersonal relationships. [blank_start]Motivators[blank_end] focus on high level needs and include achievement, recognition, responsibility, and opportunity for growth.
Antworten
-
Hygiene factors
-
Motivators
Frage 131
Frage
Goof hygiene factors remove [blank_start]dissatisfaction[blank_end] and doesn't cause workers to become more highly satisfied. When motivators are absent, workers are neutral toward work but when they are present workers have a higher level of [blank_start]satisfaction[blank_end].
Antworten
-
dissatisfaction
-
satisfaction
Frage 132
Frage
Which content theory proposes that certain types of needs are acquired during an individuals lifetime?
Antworten
-
Maslow's Hierarchy of Needs
-
ERG Theory
-
Two Factor Approach
-
Acquired Needs Theory
Frage 133
Frage
Which of the following is not one of the needs studied most by acquired needs theory?
Antworten
-
Need for Existence
-
Need for Achievement
-
Need for Affiliation
-
Need for Power
Frage 134
Frage
People with a high need for [blank_start]achievement[blank_end] are frequently entrepreneurs while people with a high need for [blank_start]affiliation[blank_end] are successful litigators.
Antworten
-
achievement
-
affiliation
Frage 135
Frage
The hierarchy of needs theory, the ERG Theory, the two factor theory, and the acquired needs theory all help managers understand what [blank_start]motivates[blank_end] people.
Antworten
-
motivates
Frage 136
Frage
What kind of theory explains how people select behavioral actions to meet their needs and determine whether they were successful?
Antworten
-
Context
-
Process
-
Needs
-
Structural
Frage 137
Frage
________________ proposes that managers can increase motivation and enhance performance by setting specific, challenging goals and then helping people track their progress toward goal achievement by providing feedback.
Antworten
-
Goal Setting Theory
-
Equity Theory
-
Expectancy Theory
-
Acquired Needs Theory
Frage 138
Frage
Which of the following is NOT a key component of goal setting theory?
Antworten
-
Goal Specificity- degree to which goals are concrete and unambigious
-
Goal Difficulty- hard goals are more motivating than easy ones
-
Goal Acceptance- Employees have to "Buy into goals" and become committed to them
-
Feedback- Employees receive feedback on how well they are doing
-
Goal Timliness- The length of time to complete a goal
Frage 139
Frage
_________-- focuses on an individuals perceptions of how fairly they are treated compared with others.
Antworten
-
Equity Theory
-
Goal Setting Theory
-
Equality Theory
-
Expectancy Theory
Frage 140
Frage
A state of [blank_start]equity[blank_end] exists whenever ratios of one persons outcomes to inputs equals the ratio of another person. [blank_start]Inequity[blank_end] occurs when input to output ratios are out of balance.
Antworten
-
equity
-
Inequity
Frage 141
Frage
Which of the following are the most common methods for reducing perceived inequity?
Antworten
-
Change work effort
-
Change outcomes
-
Change perceptions
-
Leave the job
-
Change salary demands
Frage 142
Frage
___________ suggests that motivators depends on individual expectations about their ability to perform tasks and receive rewards.
Antworten
-
Goal setting theory
-
Expectancy theory
-
Equity theory
-
Equality theory
Frage 143
Frage
Expectancy theory is based on the relationship among the persons [blank_start]effort[blank_end], their [blank_start]performance[blank_end], and their desirability of [blank_start]outcomes[blank_end] with high performance.
Antworten
-
effort
-
performance
-
outcomes
Frage 144
Frage
__________ involves determining whether putting effort into a task will lead to high performance
Antworten
-
E to P Expectancy
-
P to O Expectancy
-
Valance
-
Equity
Frage 145
Frage
_____________- determines whether successful performance will lead to the desired outcome or reward.
Antworten
-
E to P Expectancy
-
P to O Expectancy
-
Valance
-
Equity
Frage 146
Frage
[blank_start]Expectancy[blank_end] theory attempts to establish that specific types of needs or rewards exist and maybe different for every individual.
Antworten
-
Expectancy
-
Equity
Frage 147
Frage
Which theory looks at the relationship between behavior and its consequences?
Antworten
-
Equity theory
-
Expectancy theory
-
Context theory
-
Reinforcement theory
Frage 148
Frage
What is the name given to the set of techniques by which reinforcement theory is used to to modify human behavior?
Antworten
-
Behavior modification
-
Law of effect
-
Positive reinforcement
-
Negative reinforcement
Frage 149
Frage
__________ says that behavior that is positively reinforced tends to be repeated and behavior that is not reinforced tends not to be repeated.
Antworten
-
Behavior Modification
-
Law of Effect
-
Positive reinforcement
-
Negative Reinforcement
Frage 150
Frage
[blank_start]Positive[blank_end] reinforcement is the administration of a pleasant and rewarding consequence following a desired behavior.
Antworten
-
Positive
Frage 151
Frage
_________ is the removal of an unpleasant consequence once a behavior is improved, thereby encouraging and strengthening desired behavior.
Antworten
-
Positive reinforcement
-
Avoidance learning
-
Punishment
-
Extinction
Frage 152
Frage
_____________- is the imposition of unpleasant outcomes on an employee.
Antworten
-
Positive reinforcement
-
Avoidance learning
-
Punishment
-
Extinction
Frage 153
Frage
______ is the withholding of a positive reward.
Antworten
-
Positive reinforcement
-
Punishment
-
Avoidance learning
-
Extinction
Frage 154
Frage
Which theory proposes that an individuals motivation can result from their observations of other peoples behaviors.?
Antworten
-
Reinforcement
-
Social Learning
-
Job Design
-
Context
Frage 155
Frage
[blank_start]Vicarious[blank_end] learning occurs when an individual sees others perform certain behaviors and get rewarded.
Antworten
-
Vicarious
-
Social
-
Situational
Frage 156
Frage
Select all that apply- Managers can enhance an individuals motivation to perform desired behaviors by making sure the individual...
Antworten
-
Has a chance to observe the desirable behaviors
-
Accurately perceives the behaviors
-
Remembers the behaviors
-
Has the necessary skills to perform the behaviors
-
Sees the behaviors are rewarded by the organization
-
Hears that they are doing it right
-
Feels valued
Frage 157
Frage
_____________ is the application of motivational theories to the structure of work for improving productivity and satisfaction.
Antworten
-
Job design
-
Job enhancement
-
Job rotation
-
Job enlargement
Frage 158
Frage
[blank_start]Job rotation[blank_end] is to move employees systematically from one job to another to provide variety and stimulation. [blank_start]Job enlargement[blank_end] is to combine s series of small tasks into one new broader job so that people perform a variety of activities.
Antworten
-
Job rotation
-
Job enlargement
Frage 159
Frage
________ means incorporating high level motivators into the work, including responsibility, recognition, and opportunities for growth, learning, and achievement.
Antworten
-
Job design
-
Job rotation
-
Job enlargement
-
Job enrichment
Frage 160
Frage
[blank_start]Work[blank_end] redesign is altering jobs to increase both the quality of employees' work experience and their productivity.
Antworten
-
Work
-
Job
Frage 161
Frage
Core job dimensions, critical psychological states, and employee growth- need strength are the major parts of what?
Antworten
-
Job characteristics model
-
Job redesign
-
Job specification
-
Work redesign
Frage 162
Frage
What are the dimensions that determine a jobs motivational potential?
Antworten
-
Skill variety
-
task identity
-
task significance
-
autonomy
-
feedback
-
skill identity
-
task variety
Frage 163
Frage
[blank_start]Employee growth- needs strength[blank_end] means that people have different needs for growth and development.
Antworten
-
Employee growth- needs strength
-
Experienced responsibility
Frage 164
Frage
__________ is the delegation of power and authority to subordinates in an organization.
Antworten
-
Emporwerment
-
Encouragement
-
Centralization
-
Ability
Frage 165
Frage
Empowering employees involves giving them four elements that enable them to act more freely. What are they?
Antworten
-
Information, knowledge, ideas, and power
-
Knowledge, punishment, ideas, power
-
Power, information, abilities, punishments
-
Information, salary, power, rewards
Frage 166
Frage
[blank_start]Engaged[blank_end] employees care deeply about the organization and actively seek ways to serve the mission.
Antworten
-
Engaged
-
Disengaged
Frage 167
Frage
Which of the following is NOT an element that creates employee engagement?
Antworten
-
a sense of belonging
-
a sense of meaningfulness
-
a sense of connection
-
a sense of growth
Frage 168
Frage
the [blank_start]making progress principle[blank_end] is the idea that the most important factor that can boost motivation, positive emotions, and perceptions during a work day is making progress towards meaningful goals.
Antworten
-
making progress principle
-
goal setting principle
Frage 169
Frage
What is a systematic process of regulating organizational activities to make them consistent with the expectations established in plans, targets, and standards of performance called?
Antworten
-
Organizational Control
-
Performance control
-
Corporation Control
-
Leadership Control
Frage 170
Frage
The 4 steps of feedback control are:
1. [blank_start]Establish standards of performance[blank_end]
2. [blank_start]Measure actual performance[blank_end]
3. [blank_start]Compare performance standards[blank_end]
4. [blank_start]Take Corrective action/ Do nothing[blank_end]
Antworten
-
Establish standards of performance
-
Measure actual performance
-
Compare performance standards
-
Take Corrective action/ Do nothing
Frage 171
Frage
What balances traditional financial measures with operational measures relating to a company's critical success factors?
Antworten
-
balanced scorecard
-
performance evaluation
-
leadership scorecard
-
performance scorecard
Frage 172
Frage
A balanced scorecard contains four key perspectives used to track the following performance metrics:
1. [blank_start]Financial performance[blank_end]- reflects a concern that the organization's activities contribute to improving short and long term financial performance.
2. [blank_start]Customer service[blank_end]- measures information such as how customers view the organization and customer retention and satisfaction.
3. [blank_start]Internal business processes[blank_end]- Focuses on production and operating statistics.
4. [blank_start]Potential for learning and growth[blank_end]- focuses on how well resources and human capital are being managed for the company's future.
Antworten
-
Financial performance
-
Customer service
-
Internal business processes
-
Potential for learning and growth
Frage 173
Frage
[blank_start]Hierarchical[blank_end] control involves monitoring and influencing employee behavior through extensive use of rules, policies, hierarchy of authority, written documentation, reward systems, and other formal mechanisms.
[blank_start]Decentralized[blank_end] control relies on cultural values, traditions, shared beliefs, and trust to foster compliance with organizational goals.
Antworten
-
Hierarchical
-
Decentralized
Frage 174
Frage
What type of management allows employees to see for themselves through charts, computer printouts, meetings, and so forth, the financial condition of the company?
Antworten
-
Open Book Management
-
Scientific Management
-
Total Quality Management
-
Systematic Management
Frage 175
Frage
What type of management uses an organization wide effort to infuse quality into every activity in a company through continuous improvement?
Antworten
-
Open Book Management
-
Total Quality Management
-
Scientific Management
-
Systematic Management
Frage 176
Frage
The use of total quality management uses many techniques including:
1. [blank_start]Quality Circles[blank_end]- a group of 6 to 12 volunteer- employees who meet regularly to discuss and solve problems that affect the quality of their work.
2. [blank_start]Benchmarking[blank_end]- the continuous process of measuring products, services, and practices against the toughest competitors or those companies recognized as industry leaders to identify areas for improvement.
3. [blank_start]Six Sigma[blank_end]- a highly ambitious quality standard that specifies a goal of no more than 3.4 defects per million parts.
4. [blank_start]Quality Partnering[blank_end]- assigning dedicated personnel within a particular functional area of the business to quality control.
5. [blank_start]Continuous Improvement[blank_end]- the implementation of a large number of small incremental improvements in all areas of the organization on an ongoing basis.
Antworten
-
Quality Circles
-
Benchmarking
-
Six Sigma
-
Quality Partnering
-
Continuous Improvement
Frage 177
Frage
Select all of the Positive quality control factors of TQM.
Antworten
-
Tasks make great skill demands on employees
-
TQM serves to enrich jobs and motivate employees
-
Problem-solving skills are improved for all employees
-
Management expectations are unrealistically high
-
Middle managers are dissatisfied about loss of authority
Frage 178
Frage
Select all of the negative quality control factors of TQM
Antworten
-
Participation and teamwork are used to tackle significant problems
-
Continuous improvement is a way of life
-
Workers are dissatisfied with other aspects of organizational life
-
Union leaders are left out of quality control discussions
-
Managers wait for big dramatic innovations
Frage 179
Frage
what is the process of setting targets for an organization's expenditures, monitoring results and comparing them to the budget, and making changes as needed called?
Antworten
-
Budgetary Control
-
Responsibility Center
-
Financial Control
-
Organizational control
Frage 180
Frage
What is an organizational department or unit under the supervision of a single person who is responsible for its activity?
Antworten
-
Budgetary Center
-
Responsibility Center
-
Departmental Center
-
Organizational Center
Frage 181
Frage
What type of budget includes anticipated and actual expenses for each responsibility center and for the total organization?
Antworten
-
Expense
-
Cash
-
Revenue
-
Capital
Frage 182
Frage
What type of budget lists forecasted and actual revenues of the organization?
Antworten
-
Expense
-
Revenue
-
Cash
-
Capital
Frage 183
Frage
What type of budget estimates receipts and expenditures of money on a daily or weekly basis to ensure that an organization has sufficient cash to meet its obligations?
Antworten
-
Expense
-
Revenue
-
Cash
-
Capital
Frage 184
Frage
What type of budget lists planned investments in major assets such as buildings and involves expenditures over more than 1 year?
Antworten
-
Expense
-
Revenue
-
Cash
-
Capital
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