261882
Beschreibung
Karteikarten von maireaddewar, aktualisiert more than 1 year ago
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Erstellt von maireaddewar
vor etwa 11 Jahre
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| Frage | Antworten |
| consumers | anyone who buys goods or services |
| what is the difference between goods and services? | goods are products that are bought e.g. food, clothes services are doing work for another usually involving payment e.g. hairdresser, car repair |
| what are needs and wants? | "Need" is something that is essential for survival like food, water or shelter. "Want" is something that you don't really need, but if you had it, it could make your life a bit better. |
| needs and wants change depending on what? | age, culture, circumstances |
| what is a priority? | a priority is something you put first and is very important to you. |
| what are the consumer rights? | the right to truthful information, the right to choose the right to value for money the right to safety the right to redress |
| what is a monopoly? | a monopoly happens when there is only one supplier of a product or service i.e. there is no competition e.g. ESB |
| what is redress? | 1. Refund 2. Replace 3. Repair |
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