Management Strategies in Athletic Training Chapter 1

Frage	Antworten
The potential of influence	Power
The ability to influence behavior of a superior	Counterpower
The aspect of power, granted to either groups or individuals,that legitimize the right of the group or individual to make decisions on behalf of others	Authority
The process of influencing the behavior and attitudes of others to achieve intended outcomes	Leadership
The idea of division labor and management whereby workers should be viewed as parts of a large machine whose function was to produce a product	Scientific management
Pertaining to Human Relations Management, Hawthorne studies primary lessons are ?	- - Involvement of employees in workplace decisions can result in improvement in productivity - - Factors other than environmental conditions are most important influencing worker production
Research involving human behavior- should employ a control group so that comparisons between groups can be attributed to the effect of independent variable	Experimental Research
Occurs when subjects in an experiment change their behavior simply because they know they are being studied	Hawthorne Effect
This theory represents the traditional view of humans at work. Workers were assumed lazy, avoiding work and prefer to be directed by others with the primary concern of financial reward rather than self-improvement	Theory X
This theory holds that work is a natural activity and is as necessary as rest is to play. If a person is committed to a task, they will require little direction to accomplish their goals	Theory Y
Name the 3 phases that influence employees to change their behavior and thereby improve productivity and efficiency	1.Unfreezing 2.Changing 3.Refreezing
Creating motivation for change in behavior, either by applying pressure or by reducing threats associated with the change is known as	Unfreezing
Modifying behavior by either mimicking a role model or learning new behaviors through a discovery process is known as	Changing
Integrating a new behavior into the workplace with constant reinforcement from others is known as	Refreezing
Name the 6 concepts of management	Quality of character Personal identification with the organization Career progress should be steady but slow A collective process Continuous improvement based on the needs of clients Culture of continuous improvement Saving face by supporting and moving unproductive employees around
Name Mintzberg’s 3 major roles that all managers assume	Interpersonal Roles Informational Roles Decisional Roles
Interpesonal role that is comprised of performing certain functions such as providing signatures, public speaking, and answering requests for information	Figurehead Role
Interpersonal role that is comprised of developing relationships with athletic trainers at other institutions, health professionals in the community, coaches, consulting physicians, and parents	Liaison Role
Informational role that requires analytical listening deals with looking for specific kinds of information to be conveyed	Listening Skills
Informational role that requires internal influencers are people who either are members of or have close ties to an organization and who have the power to help shape policy and practice	Spokespersons Role (Non Verbal Communication)
This role requires the athletic trainer to use both personal and position power by exercising authority	Decisional Role
Name Thomas and Kilmann’s five general approaches to conflict resolution	Competition Accommodation Avoidance Collaboration Compromise
Name the 9 ways to improve managerial effectiveness	Be Courteous Radiate Confidence Use simple Language Make Reasonable Request Provide Rational Use The Chain Of Command Use Authority Regularly Exercise Authority Be Open-minded

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Management Strategies in Athletic Training Chapter 1

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