Topic 6(a): Business Supermarkets

Frage	Antworten
Define EFT	Electronic Funds Transfer Chip & pin and magnetic stripe on cards. Payment method with funds transferred.
Define POS	Point of Sale Stock control system with branch computer controlling database
Give examples of Input Devices	Bar code scanner; keyboard; electronic sales; credit/debit card reader
Give examples of Output Devices	till monitor display; receipt printer; scale LED
What is Computer Control?	Computers connected to sensors used to control freezers
What is a barcode?	Series of light/dark bars of differing widths with code number printed underneath made up of: country of origin code; manufacturer code; product code and a check digit
Advantages of EPOS	Need for less staff - no need to put price on each item Money taken straight out of customer account - GUARANTEED Less need for physical security Less queues= happy customers Attracts/retains customers with special offers and cash back Allows Just In Time Stock Control
Describe how a bar code is read at EPOS tills	1. Scanner sends infra-red beams via set of mirrors- read at angles 2. Branch computer searches stock file for product with EAN no. 3. When located, price/description is extracted and sent back to EPOS 4. Receipt is printed and price shown on digital display 5. Branch computer records item sold at same time.
Advantages of using EPOS for barcodes	More accurate- less typing mistakes Frees staff to do other tasks Faster to enter data Low printing costs
Disadvantages of barcodes	Can only be used for input of numbers Equipment is expensive Corrupted barcodes can cause delays
Define Just In Time Stock Control	Stock kept in shop and warehouse- when low in shop it's replenished from warehouse. When warehouse needs new stock= order with suppliers
Stages of Just In Time Stock Control	1. Barcode scanned at POS 2. Code matched on stock database 3. One deducted from stock database 4. No. in stock checked against reorder level 5. If no. stock below reorder then automatic level request to supplier 6. Stock delivered/database updated
Advantages of Just In Time Stock Control	Money saved- less warehouse space to maintain/purchase Economies made in regard to labour cost- fewer staff Do not run out of fast selling items Less risk of out of date stock
Disadvantages of Just In Time Stock Control	If disruption to transport systems shops quickly run out of stock Shops can be caught out by change in buying patterns May not know true stock levels due to theft ICT system- costly to set up/maintain
Why do stores give loyalty cards?	1. Getting customer Retain existing customers Getting new customers to come to store Keep customer coming to spend more 2. Monitoring and tracking Get sales patterns and saleable list of people as well as customer profiling 3. Marketing or Targeting strategy Details of customers to target directly and promoting particular products.
Define E-commerce	Selling goods and services over Internet Can advertise to more people People can email them with enquiries; orders; requests Don't have to publish catalogues
Benefits to Company of E-commerce	Money doesn't have to be spent on business overheads Wider choice of goods offered Money/funds are not tied up in unsold stock
Benefits of E-commerce to the customer	Can buy 24 hours a day, 365 days a year No need to handle cash- cards Customer can print off on screen receipt Savings on travel costs/time Disabled customers have access to wider range of shopping facilities Delivery process can be tracked online
Limitations of E-commerce	Fake websites- people can spend money on goods/services that they will never receive Not just functional- social activity Hidden delivery charges Danger of credit card numbers being intercepted by hackers Delivery lorries- environmental impact

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Topic 6(a): Business Supermarkets

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