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Practice quiz for workplace readiness skills

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orr.dona
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Workplace Readiness Skills Quiz #2

Workplace Readiness Skills Quiz #2

Question 1 of 20 Question 1 of 20

1

Employers expect certain things from employees. One important trait that employers look for in employees is "initiative." Initiative means

Select one of the following:

  • making sure your work is marketable.

  • calling your boss when you cannot come to work.

  • doing things on your own; being a self-starter.

  • showing respect for the work of others.

Explanation

Question 2 of 20 Question 2 of 20

1

The amount of income tax that is withheld from a person's payroll check is based on the information provided on which of the following forms?

Select one of the following:

  • W-4

  • 401K

  • W-2

  • W-9

Explanation

Question 3 of 20 Question 3 of 20

1

In a business or office setting, the BEST greeting when answering the telephone would be

Select one of the following:

  • Hello

  • Hello, who is calling?

  • Good morning (or good afternoon)

  • Greetings!

Explanation

Question 4 of 20 Question 4 of 20

1

On Tuesday, Emma's supervisor asks her to work on three projects that need to be completed by Friday. On Wednesday, Emma realizes that she will not be able to finish the on time. What should she do?

Select one of the following:

  • Ask coworkers for help to complete one or more of the projects.

  • Arrive to work early the rest of the week to work on the projects.

  • Finish what she can, and trust that deadlines can usually be changed.

  • Discuss the problem with her supervisor.

Explanation

Question 5 of 20 Question 5 of 20

1

Ivan's business always gives its customers a coffee cup at the end of the year. Now the supervisor says they will no longer give away coffee cups because it isn't cost effective. Which is the most correct explanation for this decision?

Select one of the following:

  • The cups are not worth what they cost.

  • Giving away the cups did not generate enough new or continuing business.

  • Ivan and the other employees gave away too many cups.

  • Ivan's company does not normally sell cups.

Explanation

Question 6 of 20 Question 6 of 20

1

You are working at a graphic firm. Your team is working on an important project and your team leader asks you to stay late to meet a deadline. You have already made plans for the evening with friends, so what should your response be?

Select one of the following:

  • Contact your friends and explain the situation, and accommodate the supervisor's request.

  • Say no, and ask your supervisor to give you more lead time on a request to stay late.

  • Fake an illness late in the afternoon, thereby completing most of the work and still be able to participate in your evening plans.

  • Report the supervisor's request to human resources, and ask whether you should file a complaint.

Explanation

Question 7 of 20 Question 7 of 20

1

Justin told his boss he would finish the financial report by Friday. Following through on his commitment is an example of which positive workplace trait?

Select one of the following:

  • honesty

  • problem-solving

  • reliability

  • resourcefulness

Explanation

Question 8 of 20 Question 8 of 20

1

You are the only female in your work group at a construction company, and many times the men make derogatory remarks about women in the construction field. This makes you uncomfortable and is affecting your attitude at work. What should you do?

Select one of the following:

  • Speak frankly with your supervisor about the situation.

  • Consider changing careers to another one that embraces females.

  • File a complaint with the Idaho Human Rights Commission.

  • Ignore the derogatory remarks, or quip back with your own insulting remarks against men.

Explanation

Question 9 of 20 Question 9 of 20

1

You are working at your desk trying to meet an important deadline when a coworker walks up to introduce you to a new customer. You should

Select one of the following:

  • stop what you are doing, stand up, and shake hands with the new customer.

  • look up and greet the new customer and then get back to work.

  • pick up the phone and pretend to be on a call so that your coworker will not stop at your desk.

  • explain that you cannot be interrupted at this time.

Explanation

Question 10 of 20 Question 10 of 20

1

What is the best way to sign off on your email messages to people outside of your company?

Select one of the following:

  • Ms. Stacy Borgen

  • Ms. Stacy Borgen
    Sales & Marketing, Forest Division
    Phone (208)657-1845 ext. 235

  • Stacy Borgen
    Sales & Marketing

  • Stacy Borgen
    Sales & Marketing, Forest Division
    Phone (208)657-1845 ext. 235

Explanation

Question 11 of 20 Question 11 of 20

1

You have been asked to form a committee to investigate getting new office furniture for the entire office. Which of the following represents the BEST order of proceeding with this task?

Select one of the following:

  • 1. Carefully choose committee members from various departments of the office.
    2. Develop a process for looking at furniture options, including a rating rubric for comparing prices, value, and so forth.
    3. Complete the process and provide a report with the committee's recommendation.

  • 1. Pick out the furniture yourself.
    2. Create a rubric that will weigh heavily toward the furniture of your choice.
    3. Give a survey to some of the departments to collect opinions.
    4. Write a recommendation for the furniture you chose, including your rubric and some of the supporting opinions to make your case.

  • 1. Carefully choose committee members who are your age and who may have the same taste in furniture.
    2. Develop a process for looking at furniture options, including a rating rubric for comparing prices, value, and so forth.
    3. Consider the committee's opinions, but give your recommendation for purchasing the furniture you choose.

  • 1. Decide to not form a committee because everyone is so busy.
    2. Pick out the furniture yourself.
    2. Writing a recommendation report.

  • 1. Pick out the office furniture yourself.
    2. Ask coworkers if they like what you chose.
    3. Report back that everyone agrees.

Explanation

Question 12 of 20 Question 12 of 20

1

Some organizations are sales tax exempt. What does this mean?

Select one of the following:

  • They do not charge sales tax to their retail customers.

  • They do not pay sales tax when they purchase goods and services from others.

  • They pay their sales tax quarterly to the IRS.

  • They do not charge sales tax to their own employees for goods and services.

Explanation

Question 13 of 20 Question 13 of 20

1

What does the acronym HAZMAT mean?

Select one of the following:

  • It is a U.S. government agency.

  • It refers to unsafe atmosphere due to hazy weather conditions.

  • It refers to materials that contain potentially dangerous substances.

  • It is a sign used to keep people out of laboratories.

Explanation

Question 14 of 20 Question 14 of 20

1

Which of the following application programs would be best for creating a slide presentation for a large audience?

Select one of the following:

  • Excel

  • PowerPoint

  • Word

  • Google Images

  • Access

Explanation

Question 15 of 20 Question 15 of 20

1

Which of the following application programs would be best for creating a lengthy business report?

Select one of the following:

  • Excel

  • Access

  • PowerPoint

  • Google Forms

  • Word

Explanation

Question 16 of 20 Question 16 of 20

1

Which of the following application programs would be best for creating a list of clients and a list of vendors and be able to sort and query these lists?

Select one of the following:

  • Access

  • Excel

  • Google Images

  • Facebook

  • Word

Explanation

Question 17 of 20 Question 17 of 20

1

Which of the following application programs would be best for creating spreadsheets for keeping large amounts of numerical data?

Select one of the following:

  • Access

  • Excel

  • Moodle

  • Word

  • Google Chrome

Explanation

Question 18 of 20 Question 18 of 20

1

Calculate your week's salary with the following information: You make $15 an hour and you worked 40 hours this week. Eight hours will be paid double time because you worked on a holiday.

Select one of the following:

  • $620

  • $760

  • $660

  • $720

Explanation

Question 19 of 20 Question 19 of 20

1

Kayla works as an office assistant at a bank. What is the most important thing for Kayla to do first thing each morning?

Select one of the following:

  • Tidy up the Executive Board Room.

  • Check her calendar to scan for today's events, deadlines, and tasks.

  • Return phone calls to customers who left voice messages.

  • Open the mail.

Explanation

Question 20 of 20 Question 20 of 20

1

A resume should include certain information. Which of the following lists includes information that should NOT be included on a resume?

Select one of the following:

  • Name, contact information
    Skills and abilities
    Work history
    Sexual orientation

  • Name, contact information
    Skills and abilities
    Volunteer experiences
    References

  • Name, contact information
    Skills and abilities
    Work history
    References

  • Name, contact information
    School(s) attended
    Skills and abilities
    Work history

Explanation

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