117314
Description
Flashcards by dramaqueen72, updated more than 1 year ago
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Created by dramaqueen72
over 11 years ago
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| Question | Answer |
| What do Businesses need to limit? | Poor Communication |
| What is Vertical Communication? | Information being passed up and down the Hierarchy |
| What is Horizontal Communication? | Passing information through the same layer of the Hierarchy |
| If there is good communication, what will happen? | Staff will feel motivated Staff can answer Customer Queries so the customers will come back Productive Work Things won't have to be re-done |
| What is Communication used for? | To entertain, advertise, inform and encourage |
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