OB Ch.7- Communication

Question	Answer
Encoding	Converting a message to symbolic form
Decoding	Interpreting a sender's message
Communication apprehension	Undue tension and anxiety about oral, written communication or both
Feedback loop	The final link in the communication process; puts the message back in the system as a check against misunderstandings
Filtering	A sender's manipulation of information so that it will be seen more favourably by the receiver
Information Overload	The state of having more information than one can process
Communication Networks	Channels by which information flows
Formal Networks	Task-related communications that follow the authority chain
Informal Networks	Communications that flow along social and relational lines
Grapevine	The organizations most common informal network
Nonverbal Communication	Messages conveyed through body movements, facial expressions and physical distance between the sender and receiver
Kinesics	The study of body motions, such as gestures, facial configurations, and other movements of the body
Proxemics	The study of physical space in interpersonal relationships

Resource summary

	Created by Anita Barryman about 10 years ago