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10911374
IMPORTANCIA DEL SERVICIO POSVENTA
Description
INVESTIGACION DE MERCADOS UNIDAD 9 ACTIVIDAD 1
Mind Map by
JACKIE NH
, updated more than 1 year ago
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Created by
JACKIE NH
almost 7 years ago
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Resource summary
IMPORTANCIA DEL SERVICIO POSVENTA
Posventa Exhaustiva
Satisfaccion del cliente
Garantias convenientes
Servicio posventa competente
Objetivos de la empresa
Niveles deseados de ganancias
Viabilidad de la compañia
Garantias
Garantias expresas
Escrito
Oral
Cobertura limitada
Caveat emptor
Garantia implicita
Intencion de ofrecer una garantia
Caveat venditor
CPSC
Estandares de seguridad obligatorios
Publicar informacion
Prohibir distribucion
Responsabilidad legal por el producto
Defecto en el diseño del producto
Falla en la produccion
Uso incorrecto del producto
Etiquetas de advertencia
Servicio Postventa
Reparaciones
Mantenimiento
Esencial
Productos complejos
Demanda creciente
Clientes expresivos
Media attachments
Postventa (binary/octet-stream)
Garantias (binary/octet-stream)
Servicio Postventa (binary/octet-stream)
Cpsc (binary/octet-stream)
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