1582282
Description
Mind Map by thehenster, updated more than 1 year ago
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Created by thehenster
about 10 years ago
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PATIENT
EXPERIENCE
SEPT 14
- They were all very special
- Nursing Care was excellent
- Perfect,
wonderful
- Very impressed with care
- I was amazed with the
quality of care
- Professional with that all important
human touch
- All extremely friendly and caring
- Staff were fantastic at all
times
- I have always felt the extra mile
- ATTITUDE
- It was ok but nothing
special
- Only 1 or 2 out of 8 nurses had a
smiley face
- Nurses could have knocked on the door before
entering
- staff were more aware of getting boxes ticked on
their forms
- Some nurses were very good however the bad ones
made my stay horrible
- It was ok but nothing
special
- ORGANISATION
- Conflicting information
given
- No explanation offered for
delay
- Problems with room
changes
- No one seemed to be in charge
- Porter given wrong room number
- Conflicting information
given
- CONTACT/CALL BELL
RESPONSE
- I could not reach the call
bell
- I did not see anyone for 3 hours
- I had to wait an hour before anyone came in
- I felt abandoned, waiting for 20 minutes is unacceptable
- I could not reach the call
bell
- DISCHARGE
- I was left and had to ask when I could go home
- I know its hard to predict but an idea of
what time one would be discharged would
help
- Taking the venflon out as daughter pushed
me down the corridoor
- I was discharged with no
information about my drugs
- I was left and had to ask when I could go home
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