Specifies the long term aspirations of a
business; where it ultimately wants to be. It
often describes how the organisation wants to
be perceived. They aim to influence the
consumers’ perception of the business.
Aims
Define the firm’s purpose and long-term goals,
often expressed in the mission statement and
form the vision.
Mission
Specifies the aims and objectives of
the business in the present. It
describes the core activities of a
business and it may include
statements about moral or ethical
issues, objectives about sales, profits
or market share, or attitudes and
values towards stakeholders like
customers and workers.
Objectives
Types
Strategic
Medium to long-term objectives set
by senior managers to guide the
company in the right direction to
achieve the aims.
Survival
Profit maximization
Market share
Market growth
Corporate image
Quality improvement
Tactical
Medium to short-term
objectives set by
middle managers to
achieve the strategic
objectives.
Operational
Day-to-day objectives set by floor
managers so that the company can
reach its tactical objectives.
Team
Individual
Levels
S
Specific: should state clearly what you are trying to achieve.
M
Measurable: quantify an indicator of progress to judge if / when the objective has been achieved.
A
Achievable: must be achievable within the available resources and specify who will do it.
R
Relevant: must be useful to the overall process of achievement of your goal.
T
Time-specific: must conatin a time limit or time period the objective is to be achieved.
Changes
Internal
Negative
Can provoke HR problems such as high staff turnover, lack of skills, reducing
productivity, and low motivation; financial issues such as poor cash flow.
Positive
Should also lead to a review of business objectives. Talented employees need to
be developed, unexpected revenues invested, new product ideas investigated.
External
Radical changes are in response to a major change in the external environment, especially if
the change undermines the competitive advantage or unique selling proposition (USP).
It can be because of a new competition, changing technology, or unexpected
economic recession, such as the “credit crunch” that started in 2008.